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I have decided to trial your new invoicing for the 2nd time since Xero is now forcing us to... as you'll be removing classic invoicing at the end of the year... our whole team have trialled the new invoicing and we have all aborted as we do not like it and it SLOWS US DOWN! It certainly is NOT faster. When I review invoices, we have multiple documents attached to the invoice. I open all these to reconcile the invoice that has been drafted, before I can approve and send. The new invoicing system, opens each document up in a new tab. Classic invoicing has the pop up window and I can just click next for each view. Now I have to toggle between multiple tabs and work on two screens. It is slow and is adding at least 5min to each approval and we have LOADS of invoices. Your new system also does not keep track of who we emailed the invoice to. We have multiple departments per client and we like to refer to the prior invoice to see who we have emailed the invoice to. That log has not disappeared in history and notes. You have also removed the expected date button in history and notes as we add in another date before exiting out of the invoice. Now we have to go to awaiting approval and search for the invoice to add the date. This adds TIME. And there are a few clients that we have to manually send the invoice to, as their inboxes will not accept invoices sent from Xero due to security reasons. With the old system, we could mark the invoice as sent to show that we have sent it. The new system just reflects as not sent. Now we have to go into the invoice and manually check a box. I fear November as this system is CLUNKY. It's not streamlined.

Complete timewaster this new layout.
You can longer tab to the next field once the autosuggest gives you a record, you have to press enter.
You can't cancel a draft so your invoice numbers have gaps in them,
I hate this design througout the whole system and plan on using classic for as long as I can.
Do not abuse your users.

Please do not remove the classic version of the invoice until all of the features of the classic are in the new. We use the overpayment function all the time, but I have found the new statement does not allow it. I appreciate you trying to improve, but removing features is a step backwards, not forwards.

It is imperative that we have this function or we will be forced to change to a different accounting package! We only invoice twice a month and are unable to change our invoicing procedure. Due to this we have hundreds of customer payments that we have to put on their accounts ready to match with the invoices once they are raised.

NO OPTION TO MARK A PAYMENT AS AN OVERPAYMENT? WHY WAS THIS REMOVED? What do we do if someone overpays an invoice? I would previously mark as an overpayment and either make a cash refund or allocate the overpayment as a credit against another invoice. Now what do I do?

I am trying to use new invoicing in preparation for the swap but I don't like it yet. It takes longer. Please check that many improvements are made before we are forced to use new invoicing for good.

@Nigel Godfrey they may be "trying to apply best practice web guidelines for accessibility reasons" but they've actually made it less Accessible and now fail more of the guidelines, even the basic ones that the government can work out.

08/02/2024

There are key features that are missing and feels like the New version is a design downgrade:

1. "Quantity on hand" no longer pops up when entering the quantity on the New version. This is important if our stock is running low for us to understand how best to prioritise remaining inventory.

2. Unable to undo unwanted auto-save changes. Most of our invoices are generated from our customers' Purchase Orders that are sent as XML files. In the Classic version we can make changes to the invoices and if we want to revert to the original we simply refresh our browser. There is no "undo" in the New version with all changes (including unwanted changes) automatically saved as a draft. There needs to be an "undo" option in the New version.

3. The design of the New version tends to be too spread out.
a) All the fields on the top of the New version are all larger.
b) We don't use 'online payments' - don't know why this setup option needs to appear on a working invoice? It could be moved into the overall settings page, under "features".
c) Branding theme options could be moved to the same line as the other invoice field options saving further space by having just one line of field options.

Happy to have a call with the right team members to provide my feedback if that would help?

My colleague and I are finding the new invoicing really clunky and more time consuming to use. We now need to click on 'Preview' just to see who the invoice was marked attention to if we need to follow it up. We also need to do this when following up on overdue invoices and having to find out who to direct it to. We also find that it doesn't flow on the screen and you need to move around quite a bit to do what used to be a simple task. Please give us the option of remaining on classic invoicing from September. Thank you.

The UI for new invoicing is terrible - it looks like a previous version from which "classic invoicing" was developed, and it's harder to use, and hard to understand.

Please put back all the UI elements and clarity that made Xero popular in the early days - when it was sold as "beautiful accounting software".

Firstly there are two different invoice layouts: one for editing, and one for viewing. That's just confusing, wasn't the case before and should not be necessary.

In the edit invoice layout there are wide, empty columns requiring side to side scrolling to fit everything in. For example the price column is so wide it could fit a trillion dollar number, and the column heading doesn't align the same way as the data. The item column is huge, but not everyone uses this. And cell contents don't word-wrap in my columns.

And in the display invoice layout tax codes and both tracking categories are shown on a different line to the one they apply to.

And when I go from one layout to the other everything moves, and I have to try and connect what I am seeing now to what I was seeing a moment ago.

It's just a mess, and hurts my brain every time.

I understand that you are trying to apply best practice web guidelines for accessibility reasons, but they are designed for normal webpages, not for accounting apps. Does Google Sheets require huge whitespace everywhere, or does it look similar to a native app like Excel? Accessibility is important, but not at the expense of usability. It should be possible to have both, even if you have to support two ways of showing the data, rather than just two style sheets like in the bank rec layout.

Please allow subscriber to remain on classic invoicing system and do not stop in Sept 2024. The new invoicing layout creates a great deal of additional work, and it looks terrible. Attaching a file option has been made very difficult.
I cannot understand why the need to change to this awful way to invoice.

To switch back the invoicing to the old one. The new feature is less user friendly and you can't even drag and drop file anywhere in the window now, which is a step back from what it used to be. The copy function is also less user friendly. Layout is not nice also.

I agree. Changing the issue date or due date is complicated. Deleting a line should be an "x" at the end like classic invoicing.
Unnecessary changes when the old way was working fine.

I despise the new invoicing and hate that it is going to be the only option available.
Keep classic invoicing for users who want to use it.

I HATE the new invoicing layout, it's so unnecessarily fluffy. Don't rate whoever's managing the UI and UX.

If you are going to keep the New Invoicing features this is one area that needs to be looked at.....
The History & Notes show date & Times, Email addresses but the new Invoicing only shows the date NOT TIMES OR EMAIL ADDRESSES.
This is something we find very useful

I totally agree. Why on earth would Xero introduce a new version that has less functionality than the previous version? Except Xero does this ALL the time. This is fundamental.

I like the automatic save function on the new invoices but I hate everything else. The user interface is ****. The lack of features is awful. I used to type the due date as +0 for an invoice due today - but you can't do that on the backwards new version - WHY NOT?

this was copied from another persons post, there are many in the xero support forum else where that are really NOT happy

I don't understand why Xero decided to create this "new look" invoicing system... what a way to really .... on your customers... years of entering invoices and developing muscle memory for where everthing was and it worked perfectly.... Yes!, all the features the previous invoicing system had should be by default included in the new one.

PLEASE, PLEASE, PLEASE Keep the old format the new one is more work/key strokes and there are a lot of complaints I notice on the facebook xero users group.
could you have a look and see what the users are saying (which indicates nearly all users want to keep the old format)

Allow subscriber to remain on classic invoicing system as this meets their needs perfectly. The new invoicing system creates a great deal of additional work every day which nobody needs.