Petition for Xero Executives Regarding Alleged "Improvements"
Petition for Xero Executives Regarding Alleged "Improvements"
I encourage Xero Subscribers and other customers to start commenting and upvoting so we can show the Executives that these "improvements" are NOT improvements!
So, if you have had problems with any of the alleged improvements, some I have listed below, they include any sub issues associated with the changes.
Please add only "I agree" in comments. This will help our overall numbers into a louder and bigger voice.
- New Bills View
- New Contacts View
- New Invoice View
- Retiring of classic invoice layout
- Xero Support Staff Gaslighting you
Unfortunately, there are so many ideas and comments that I cant list them all, but there is slightly different wording and multiple threads, that Xero staff either close or merge, and muddy the issue actually diluting the bigger problem, that customers are not being consulted, nor are we being heard.
Stop treating us like "users" - we are your customers.
Hi community, I’d like to share the new Xero Central page for new invoicing that we noted was coming.
Along with updates to individual ideas on the site here, this page will become the one source for key feature rollouts including:
- what’s available in new invoicing right now,
- timelines for features and enhancements going live in new invoicing, as well as
- a comparison table between the classic and newer versions of invoicing.
We'll be updating this page regularly.
Remember, you can keep switching between the two products between now and September. Thanks
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Carol Dufour commented
Oh I see - now you have stopped us voting!
Is that your best Xero - gagging us!!! -
Carol Dufour commented
We are Xero advisors and we use your product day in and day out!
We are the ones who (used to) recommend Xero to our clients
to say
'We know that learning new product features can be a challenge when you have established ways of working'
Is downright insulting!
We are NOT change resistant - we are 'loss of functionality' resistant!
You continually increase your charges whilst continually decreasing the functionality of the product!
You say that all these issues will be resolved before we are forced to swap to the inadequate new invoicing yet now you mark the post as 'not planned' !I have had enough of being told to raise a product request to get back to where we were before Xero 'improved' it.
The new Aged Debtors when it was released was not fit for purpose yet we were told that that was deliberate!
I don't know who is designing your reports but you are obviously not having (or listening) to any input from Xero advisors who use it every day!
Shameful service!!
Xero used to be so good! -
Rebecca Rotheram commented
After reading Kelly's comments it is clear that XERO isn't listening. Its not just about the invoicing its that our ideas are completely ignored. It's pointless even gibing us the option to submit ideas.
- the user permissions are very limited. I can't give my admin staff a lot of admin tasks because by doing so I need to give them full access to very sensitive information
-Marking bills in dispute - honestly why isn't this done yet it has been raised multiple times
-Bank rec's are only 10 lines
- Reporting is very limited I'm having to buy addons to do basic reportsThere are many more suggestions that are ignored for years but these are the ones the affect me the most. We are only a small business therefore I don't know how medium businesses cope with xero. Do they just go elsewhere? As soon as you need more admin staff the system is useless due to the user permissions being very limited
I would be happy to pay a higher fee for more functionality in xero.
Also can everyone please vote at the top of the page
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Antoinette Micallef commented
Thank you, Xero for getting back to us. We understand that you are busy and appreciate your time.
I understand that a new layout is difficult to get used to when we are accustomed to the old layout. I have been using the new layout and am getting used to where everything is located.
It is good that you are upgrading your system to accommodate the changing environment in which people need to keep records around the globe. However, I can not see how this will benefit us when requests that have been active for many years and marked as crucial by your users have been marked by you as Not planned.
I feel that your team has missed the point we are making. We can if needed get used to a new layout if this will end up benefiting us with the added features we need.
It appears the only change you plan on making to your platform, is to increase your overseas presence, thus increasing your company's appeal to your shareholders. Not your users.
I hope your overseas users do not look up your reviews. e.g.
https://www.productreview.com.au/listings/xero -
Renee Hall commented
Love the new look of invoices sent from Xero ..... NOT!!
Come on Xero, why fix something that is not broken!!????
What's the use of having a link and an attachment, when the invoice information is in the email. I was fine with just the attachment and link! -
Cherron Christie commented
Well done Xero on getting an astounding 10 out of 10 for the gas lighting at least....keep up the "good" work.
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Wendy Bateman commented
Xero learns nothing with each ‘new improvement’ it pushes out. The same condescending attitudes are trotted out and users are told to suck it up. The amount of time I waste trying to use new ‘views’, ‘reports’, etc. when Xero still hasn’t fixed any issues with even basics like sort employees by last name as default. How lucky we are, now we can watch even more of their stupid, useless videos, they are as useful as the help functions. Why give me a generic payroll warning for something Xero does not allow to be deleted? I don’t have a clue who the moron end user is that wants to use an accounting product marketing itself as ‘beautiful business’, I want functional and useful, I could not care less if the interface is ‘pretty’ I just don’t have time to constantly update our users on why Xero has made more changes no one wanted because the backend is old and Xero wants to operate in other countries. That should have remained a Xero problem and not mine.
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Debbie Sermon commented
New Invoicing! GRRRR
Just made the switch and you can no longer attach documents from xero files - what an utter, utter, backward step!
My clients upload supporting paperwork to files for me to attach to the records in xero - so Im supposed to download it to my laptop and then upload via drop and drag?
Also if I go into files and pick option to add to new invoice - it doesnt work either (not that I like this method as it leaves the document in files rather than clearing it out of there).
It was bad enough when we lost the ability to add documents (contracts, bank statments etc) to contact records from files but this is now becoming unworkable software where every update is a backwards step.
Xero you are ruining your own product. -
Janice Mcgrother commented
Moved to 'Not Planned' to prevent any further voting on the issue, save your embarrassment? Wish you would comment on other issues that have been raised for years so quickly!!
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Evert van Eeden commented
It appears that the so-called UI professionals at Xero don't grasp the concept of "if it ain't broke, don't fix it." And are you seriously suggesting that it would take months to integrate some functionalities from the old invoice? It's 2024; it should only take a few days to program those features unless they're coding in Cobalt language.
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Jim Morris commented
Hi Kelly,
Thanks for missing the point of the complaint and then replying in such a condescending tone...it is so much appreciated as one of Xero's customers. /sarcasm
For the record, we don't have an issue with good and sensible changes; we don't have an issue with updating the platform.
We do have issues with changes being made to take away functionality that we use and updates being made that look like nothing more than cosmetic alterations.
Take the invoicing system changes for instance...if the new interface had the same functionality but just a different look, then no one would be complaining. The issue is you have both changed the layout AND taken away functionality and then replaced it with functionality that we do not use and a more annoying and less useful interface.
The point of using Xero is that it is meant to increase our productivity and decrease the time we have to spend doing various aspects...not increase the time/clicks and aggravation we feel trying to run our already time-poor businesses and lives.
If the old version is based on old tech then fine, update the tech and give it a coat of paint, but don't mess around with functionality that till now has worked perfectly fine.
Additionally, I couldn't care less about what Xero needs to do for customers in the US, Europe, the UK, etc. I run my business in Australia under Australian Tax and Business law. If that means that Xero needs to make multiple system templates for invoicing to service different countries' needs, then so be it! You extract enough of a subscription fee each month that you should be able to sort it out.
I respectfully suggest that you guys get with the program or you're going to start losing customers.
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Clare Tayler commented
Wow! Basically you need to make new invoicing more like classic invoicing but using the new technology, and not tell your users you think they are inflexible "We know that learning new product features can be a challenge when you have established ways of working"- frankly rude!
I hope you use practicing accountants to test it this this time. -
Samantha Schmalz commented
Part payments, Approve and email buttons, exchange rates on the old system were user friendly.
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Blue Recruitment Personnel Ltd. commented
Totally agree.
"Improvements"?
I wouldn't call improvements any of the below,just to name a few:
Price increases
Adding more steps to certain functionalities
Ignoring us completely for years ( Especially about the delete option for contacts - which is still not there )Ridiculous all together.
I'll give them minus 10 stars if I could.
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Jason Wood commented
I agree
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Antoinette Micallef commented
Agree
Functionality is far more important than looking pretty.
If you want to keep your clients, you need to listen to what they are saying.Once they leave, you have lost them for good.
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Suzette Edwards commented
I AGREE!
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Neil Bouwer commented
I agree
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Jack Burton commented
I agree
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Di Hutchins commented
I agree