Petition for Xero Executives Regarding Alleged "Improvements"
Petition for Xero Executives Regarding Alleged "Improvements"
I encourage Xero Subscribers and other customers to start commenting and upvoting so we can show the Executives that these "improvements" are NOT improvements!
So, if you have had problems with any of the alleged improvements, some I have listed below, they include any sub issues associated with the changes.
Please add only "I agree" in comments. This will help our overall numbers into a louder and bigger voice.
- New Bills View
- New Contacts View
- New Invoice View
- Retiring of classic invoice layout
- Xero Support Staff Gaslighting you
Unfortunately, there are so many ideas and comments that I cant list them all, but there is slightly different wording and multiple threads, that Xero staff either close or merge, and muddy the issue actually diluting the bigger problem, that customers are not being consulted, nor are we being heard.
Stop treating us like "users" - we are your customers.
Hi community, I’d like to share the new Xero Central page for new invoicing that we noted was coming.
Along with updates to individual ideas on the site here, this page will become the one source for key feature rollouts including:
- what’s available in new invoicing right now,
- timelines for features and enhancements going live in new invoicing, as well as
- a comparison table between the classic and newer versions of invoicing.
We'll be updating this page regularly.
Remember, you can keep switching between the two products between now and September. Thanks
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Karl Hohenauer commented
And after September , switch to a different App...unless you fix this one
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Gavin Smith commented
Hi everyone, if you're not happy with Xero, have a look at the suggestion I just posted.
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Chelsea Coetzer commented
I agree.
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Denise Scott commented
On looking through the comparison between Classic and New Invoicing on Xero Central, there's a tick against Classic for the ability to manually adjust the tax amount but not for New. This function really needs to be available for those of us who receive self-billing invoices and need to match those details up. HMRC (UK) would not be happy if these didn't match up and to have to add an extra two lines for the sake of 1p or 2p on the VAT calculation seems like a very backward step. Can this be added to the amendment list please?
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Bernie Williams commented
I agree.
I don't like the changes in the reports either. Extra steps, too time consuming.
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Claire Parker commented
I agree
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Konstantin Ryabenko commented
Hi everyone,
Try leaving your Xero feedback on TrustPilot and ProductReviews:
https://au.trustpilot.com/review/www.xero.com
https://www.productreview.com.au/listings/xeroXero wants to look good for their new customers, and with an influx of reviews, we have a chance to make our voices heard!
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Carol Dufour commented
I wrote this to my Account Manager recently and her reply is below......
Hi Amy
I wanted to bring your attention to the growing concern from long standing Xero advisors of the deterioration in service we are finding from Xero.It was enough of a fiasco when new reports were brought out that, quite frankly, weren't fit for purpose!
The Aged Debtors report being the one that springs to mind first - The new report showed the last day of the month in the current column and then in the next column was the remainder of the month - absolute nonsense!
Xero's answer to that......raise a product request!
The next suggestion by support was to run it as at 1st of the month so you get all the month in one column.
Shows a total utter lack of understanding of accounting practice and bookkeeping.Now we are seeing the fiasco of the 'new invoicing' - I have not swapped over to it yet and have no intention of doing so as, from what I can see from other advisors, it is also not fit for purpose!
Please see below an extract from a 'product request' regarding the so called 'improvements'!
Xero have now stopped us voting on this so we have, once again, no voice!I am past retirement age now and am winding down and I had hoped to keep a few clients ticking over but if these changes are forced on us and they are not fit for purpose then I will consider swapping my remaining client base over to QBO.
I used to love Xero and would sing its praises from the rooftops but in the last 3/4 years it has deteriorated beyond recognition!
The concentration seems to be on pretty bows and whistles and making things look pretty for the occasional user who uses a mobile device and those of us that use it day in day out are being overlooked.
Every change being made now adds more clicks and time to use - it is no longer beautiful in fact it's down right ugly!I wish Xero would go back to the way it was otherwise you will find us leaving in droves!
Account Manager's Reply....
I took your concerns to our product team yesterday who have come back to me overnight, as always they're grateful for your feedback and they find it really helpful to understand what they can improve on and what areas are frustrating in Xero, as well as what you like. Brigitte in particular mentioned how helpful you were a few months ago.I'm told that we will be putting out an update on new invoicing early next week, with all the updates so far since announcement and ones planned going forward so you can see what's coming up. It will also have a video and a landing page to track updates so you can see where we're at with things, and you should see our FAQs updated soon to reflect responses to the questions that you've brought up. They're planning to go back to the petition once this work is done so they can show those concerned what we're doing about those worries and where we plan to go next to help improve your experience.
As a side note - the ability to copy the contact when copying an invoice is currently have under review and we will be keeping everyone updated when the team begin building and deliver for this change.
I hope this helps - as ever do let me know if you'd like to discuss and I'll be more than happy to talk things through.
Amy Goodwill
Account Manager -
Antoinette Micallef commented
I agree
Hi all
If you want your voice heard, you might want to leave a review on Trustpilot.
https://au.trustpilot.com/search?query=xero
There are many overseas users (Xero's new target area) leaving a review.
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Suzette Edwards commented
We switched to Xero because I was so frustrated with QB Online. The more I use Xero, the less frustrated I am about QB Online. There are so many NORMAL accounting features that are missing in Xero that it's driving me crazy. The lack of response from Xero on the ideas posted is also frustrating. I understand that they are trying at add new functionality with the new invoicing BUT removing functionality in the process is NOT the way to go. It does not show care for the customers.
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Jenny Draper commented
Hi Accountants & Bookkeepers, I am done with Xero's rude ignorance & am moving to Quickbooks. There is a Roadshow THIS MONTH (Register link: https://quickbooks.intuit.com/au/quickbooksroadshowevents/)
Would love to catch up with everyone else moving over !! (I'll be at Mascot & will wear the attached badge for ease of Identification)
X
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Jenny Draper commented
Hi Accountants & Bookkeepers, I am done with Xero's rude ignorance & am moving to Quickbooks. There is a Roadshow THIS MONTH (Register link: https://quickbooks.intuit.com/au/quickbooksroadshowevents/)
Would love to catch up with everyone else moving over !! (I'll be at Mascot & will wear the attached badge for ease of Identification)
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Jenny Draper commented
"NOT PLANNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SERIOUSLY XERO - HOW DISGUSTING.
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Anastasiia Dorodnaia commented
@Koren Sewell: Another Kiwi here :) We shifted from QuickBooks to Xero about 5 years ago because Xero was more proactive. However, it appears that it's not the case anymore. I intend to look into what QuickBooks is currently offering and also contemplate exploring MYOB, as one of my friends speaks highly of it.
I'm horrified by the prospect of the old invoicing retiring. At this stage, I don't hold any hope that Xero will update the new invoice version :(
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Koren Sewell commented
@Platypus Billing: not Canadian, but Kiwi here, also looking for good alternative, anyone got any suggestions?
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Platypus Billing commented
I agree.
@Simone Browne: So, we could use this space to discuss alternatives?
Voting may be switched off, but commenting still works.Any Canadians here ... back to Quickbooks?
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Simon Browne commented
Forget it people. Don't bother. Voting has been turned off and Status is now Not Planned. That says it all. Time to move on.
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Nick Little commented
I agree. I'm a non-accountant, small business user. Have just received notification that the completely functional expense claim via Xero app is being retired.
The new expense claim process lacks the basic functionality of classic expense claims. For example, in classic expenses, you could have a receipt total, but could amend the quantity to reflect a percentage of that receipt to claim. Quite important to a small business/home office user, where you might claim 10% of something...
Just calling something new, removing functionality, and making the product worse is not a fantastic business model.
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Phil Thomas commented
Hi Kelly,
Thanks for the response and explanation of Xero's rationale.
Whilst I follow that the technology underpinning Classic Invoicing is out of date and a burden for Xero to support, I cannot understand why the new technology cannot have user interfaces that look the same as those many of your clients are used to with Classic Invoicing.
Perhaps a logical way forward is to leverage the flexibility of the new technology to provide two alternative interfaces to it, one that works like Classic Invoicing, and one that looks like New Invoicing. Over time you would be able to gauge which is more popular with users and then phase out the less popular one.
In short, it doesn't really wash that the new technology unpinning New Invoicing is capable of "more flexibility, customisation and new features and workflows", but in reality is so inflexible you've had to compromise the user interface so dramatically it bears little resemblance to what customers are used to, need, and are happy with.
And a final question - on a typical day how many invoices do you, or Diya Jolly, create and send?
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Vuk Vojinović commented
I agree