Enter your idea

Hi Kelly,

Thanks for missing the point of the complaint and then replying in such a condescending tone...it is so much appreciated as one of Xero's customers. /sarcasm

For the record, we don't have an issue with good and sensible changes; we don't have an issue with updating the platform.

We do have issues with changes being made to take away functionality that we use and updates being made that look like nothing more than cosmetic alterations.

Take the invoicing system changes for instance...if the new interface had the same functionality but just a different look, then no one would be complaining. The issue is you have both changed the layout AND taken away functionality and then replaced it with functionality that we do not use and a more annoying and less useful interface.

The point of using Xero is that it is meant to increase our productivity and decrease the time we have to spend doing various aspects...not increase the time/clicks and aggravation we feel trying to run our already time-poor businesses and lives.

If the old version is based on old tech then fine, update the tech and give it a coat of paint, but don't mess around with functionality that till now has worked perfectly fine.

Additionally, I couldn't care less about what Xero needs to do for customers in the US, Europe, the UK, etc. I run my business in Australia under Australian Tax and Business law. If that means that Xero needs to make multiple system templates for invoicing to service different countries' needs, then so be it! You extract enough of a subscription fee each month that you should be able to sort it out.

I respectfully suggest that you guys get with the program or you're going to start losing customers.

Wow! Basically you need to make new invoicing more like classic invoicing but using the new technology, and not tell your users you think they are inflexible "We know that learning new product features can be a challenge when you have established ways of working"- frankly rude!
I hope you use practicing accountants to test it this this time.

Part payments, Approve and email buttons, exchange rates on the old system were user friendly.

Totally agree.

"Improvements"?

I wouldn't call improvements any of the below,just to name a few:

Price increases
Adding more steps to certain functionalities
Ignoring us completely for years ( Especially about the delete option for contacts - which is still not there )

Ridiculous all together.

I'll give them minus 10 stars if I could.

I agree

Agree

Functionality is far more important than looking pretty.
If you want to keep your clients, you need to listen to what they are saying.

Once they leave, you have lost them for good.

I AGREE!

I agree

I agree

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I agree

I think we should be making shareholders aware as well as attempting to target Xero managers:

https://www.marketscreener.com/quote/stock/XERO-LIMITED-11900043/company/

I agree.

Don't know who the product testers are but they are not accountants, doubt they are real users.

Xero needs to realise that the further they go down the "software for idiots" route that takes away from the actual functionality of the product accountants will start leaving in droves. Product too expensive to be poor quality.

Sure a disruptor will be around soon that will actually understand what their market needs and will start taking customers in droves.

Beautiful isn't a desirable asperation. You should be going for functional.

I agree

I've noticed another issue: the P&L Reports fail to display Year-to-Date totals correctly when the financial year ends on February 29th.

When generating the report for "this financial year," it omits the YTD figures.

To address this, users must manually adjust the financial year end date to February 29th in the settings.

However, this workaround introduces a risk of human error.

I urge Xero to address and rectify this issue promptly.

There's a longstanding request from users for an additional feature.

This feature entails the capability to designate default email addresses for sending statements, invoices, and quotes separately.

Certain suppliers or customers may necessitate sending statements to one department while directing quotes and invoices to another.

It would greatly enhance user experience if Xero incorporated the functionality to select default email addresses for each type of document.

This way, users won't need to manually adjust the email address each time they send out emails.

I agree
Wish Xero would listen to their own sales teams. The accountants.

I agree