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  1. 4 votes

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    Blue Recruitment Personnel Ltd. commented  · 

    That will be great but unfortunately,Xero will just ignore this one too as they normally do with most of their users requests.

    See you back here in about 5 years and this won't probably be anywhere close to implementation.

    Same as the option to delete contacts. It has been requested for years and nothing happens. Typical Xero.

    Blue Recruitment Personnel Ltd. supported this idea  · 
  2. 96 votes

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    Blue Recruitment Personnel Ltd. commented  · 

    Neil Blackler - users are asking for this for quite a few years now and nothing ever happens.

    Xero is ignoring us completely,while they increasse their prices and anounce updates,changes,removals of functionalities that aren't broken.

    Last example:

    Classic invoicing is retiring in Sep 2024 being replaced with the New invoicing which is completely useless and 1000 times worse than the classic. New invoices is a lot worse than the current Classic invoiceing but Xero doesn't care.

    https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/47718878-new-invoicing-keep-classic-invoicing

    Blue Recruitment Personnel Ltd. supported this idea  · 
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    Blue Recruitment Personnel Ltd. commented  · 

    Almost another year gone by and this is still not even close to be implemented.

    Just asking Xero:

    Are you planning to ignore us for another 5 years?

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    Blue Recruitment Personnel Ltd. commented  · 

    This Delete option has been asked for years and Xero keeps ignoring it.

    Instead, they do have a pretty good way of charging for the software and increase prices. They never miss on payments but a delete option and other requests are ignored most of the time.

    Maybe is time for some free publicity so others won't fall for this "great software"

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    Blue Recruitment Personnel Ltd. commented  · 

    We really need to get rid of this stupid and uselss thing.

    Once again, I find myself with lots of suppliers created out of the blue and my Archived contacts list grows daily now with no use and with no option to delete any of them.

    At least we should have this option to remove unnecessary data from Xero.

    One day, I'll end up with thousands of useless contacts,customers,suppliers that won't ever be used with no option to delete any of them.

    Noticed that quite a few other Xero users are asking for this Delete option for years now, but Xero doesn't seem to care much.
    Typical Xero to ignore and act only on what they want and not what we ask.

    All we get is all sorts of different reasons for this not being there already and promisses that it will get done one day hopefully,while we still pay for something that, in certain cases, creates more problems that it solves.

    This is a basic function which should have been there by now.

    Just wondering, in wich century it will be done and why prices are increassing from next month if we are waiting for years for things to happen?

    Is just not fair to keep paying for Xero while you are "thinking" of doing or not doing certain changes when required.

    I can understand they cannot be done over night, but to wait years and still no chance of getting it done any time soon, it's just not acceptable,while still paying for something that creates more problems than it solves.

    So annoying.

  3. 2 votes

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    Like your forward thinking, Johan. 

    As Freya mentioned there is some AI going on in Xero already with the way Xero makes suggestions to help you reconcile your bank account. 

    We recently shared some insights with our customers on our approach to generative AI with Xero and you can read more about this on our blog

    Later this year you'll see Just ask Xero (JAX) be introduced and I'll round back to share once this is available. 

    Blue Recruitment Personnel Ltd. supported this idea  · 
  4. 215 votes

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    Appreciate the interest here, everyone. Being open this isn't something we have current plans for. 


    Thanks for noting the optional paths atm, Paula! Understand it's not the solution being asked here however for those that haven't already we'd recommend looking to connect Hubdoc to help automate the process. 🙂

    Blue Recruitment Personnel Ltd. supported this idea  · 
  5. 3 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  6. 3 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  7. 3 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  8. 38 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  9. 48 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  10. 56 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  11. 107 votes

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    Hi all, we appreciate this idea has picked up a good amount of interest. This has all been shared with and considered by our product teams.

    As the Contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete.

    Due to this, we do not expect account numbers to be automatically generated for contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and we will provide an update here when there's more details to share.

    Blue Recruitment Personnel Ltd. supported this idea  · 
  12. 121 votes

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    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

    Blue Recruitment Personnel Ltd. supported this idea  · 
  13. 147 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  14. 160 votes

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    Hi everyone, we thoroughly appreciate hearing where our users would like to see change across Xero. We also hear feedback through many other sources, and realistically while we’d love to, we simply cannot work on all things at once. Our product teams must make hard choices on where, and what to develop everyday, to continue delivering consistently high value to our customers.


    That being said, there are no plans to make Xero a fully functioning email system for communicating with your contact base, like what’s being asked here. Focus for the team at present is needed on more critical projects, such as building on beautiful. There are many integrations available through our ecosystem, if you don’t find one specifically for sending out bulk emails to contacts, you could approach a custom-cloud integrator to build one for you at a fee.


    I know this isn’t the news you’re hoping…

    Blue Recruitment Personnel Ltd. supported this idea  · 
  15. 256 votes

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    Hi everyone, we wanted to return and give a little more information with the update of this idea's status.

    Our product team are currently looking into the development of adding the Pay now button to Customer statements which would enable your customers to pay for multiple invoices at once.

    Though it's early days at present we'll keep you updated of their progress, here.

    Blue Recruitment Personnel Ltd. supported this idea  · 
  16. 260 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  17. 325 votes

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    Blue Recruitment Personnel Ltd. supported this idea  · 
  18. 330 votes

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    Thanks for sharing and showing interest in how we can develop user roles to suit your needs when using Xero. 

    With many varying ideas for roles and permissions in different areas of our products, user roles impact all areas of the product. There are many factors we must consider when addressing how to solve for majority of our customers needs.

    We’re in the process of conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. This being one of our highest voted ideas surrounding roles is a specific focus for the team. too. 

    Discovery of this work is its first stages and will be long running. There will be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.  

    We value our customers input and would like to…

    Blue Recruitment Personnel Ltd. supported this idea  · 
  19. 393 votes

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    Hi everyone, we thoroughly appreciate your engagement and sharing how custom fields would be advantageous to you here.

    With lots of work for 'building on beautiful' underway atm, we want to be honest that custom fields is not planned in the near term.

    Some in the idea here, may find the recent addition of Notes that can be added within the Contact Details section of a contacts record useful in being able to record and view specific detail relative to a contact at present - More on this shared here

    We'll continue to evaluate the viability of largely voted ideas such as this when there is resource, however this unlikely in the next 12 months.

    Blue Recruitment Personnel Ltd. supported this idea  · 
  20. 963 votes

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    Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

    As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

    We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

    One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…

    Blue Recruitment Personnel Ltd. supported this idea  · 
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