Enter your idea

Class-action lawsuit?

Our invoices to clients in the financial sector (banks, mortgage brokers and others) are systematically blocked by their spam filters and firewalls. Every month, we have to send them manually - chasing payment becore 50% of they aren't received.

For an invoicing platform, that’s not a minor bug. It’s the core feature failing. Looks like the community manager is also failing - no update for 6 months now.

I agree with the previous comment: seeing a login page redesign while this issue has been open for over a decade feels like an insult to loyal users. Xero is polishing what already works and ignoring what’s broken.

Votes and polite requests clearly haven’t been enough. Maybe it’s time to make this visible beyond this forum? What do you all think? If anyone wants to put together a video or public write-up documenting the problem and how long it’s been ignored, I’m happy to contribute examples and testimony. We could also set up a simple website documenting the issue, so anyone searching for Xero invoice deliverability finds the real story.

I can’t believe I’m suggesting this, but the lack of response from the Xero team leaves us little choice but to take another route - just so we are not ignored...

Xero team, @Kelly Munro : what is going on ???

This was first reported THIRTEEN years ago Xero, come on!! Everyone else is doing this, why cant you? Postmark / Shopify / Mailchimp etc they all allow you to specify a domain and then you have to add various keys to your DNS to get this to work. It looks much more professional as well.

Alternatively allow customers to configure a third party SMTP or mail relay service like Postmark.

I just spoke to a large US law firm that deals with one of my clients, and they block ALL Xero emails owing to the large number of phishing and nefarious actions and they are refusing to unblock it - therefore my client cannot send hundreds of documents of an accounting nature EACH MONTH to them through the system.

THIS IS AN ABSOLUTE BLOODY JOKE!!

To the Xero Product & Engineering Team,

A customer-facing identity and reliable document delivery are critical for any business. Currently, our client invoices and account statements sent through Xero are consistently ending up in our clients’ spam/junk folders.

Analysis of Xero’s sending domain health indicates a poor deliverability score, which is severely impacting our ability to get paid on time and harming our brand reputation.

While new features and interface updates are appreciated, core operational functionality, like dependable email delivery, must take priority. We urgently request one of two resolutions:
1. Improve domain reputation and email deliverability health across Xero’s standard email servers immediately.
2. Allow custom SMTP / custom domain configuration so we can send invoices and statements directly through our own domain servers.

Please prioritize this request and advise on the timeline for a resolution, as this is directly affecting our business operations.

Sincerely,
Maynard

The changes to the logon screen, are like putting lipstick on a pig!!! Completely pointless.

Hi Kelly,

This request now has 475 votes and is gaining more traction as we speak.

That's 475 of your customers who wish to see this implemented! An absolutely huge number of customers!

I'd like to re-iterate that it most definitely deserves your urgent attention and timely resolution. No more delays please.

I, and it's now clear that it's also many many others, await your urgent response.

Thanks,

Adam

COME ON XERO, YOU WASTED ALL THAT TIME AND EFFORT ON THE STUPID COLOUR SPLASHES ON THE LOGIN PAGE, HOW ABOUT FIXING SOMETHING YOUR CUSTOMERS ACTUALLY NEED? I AM REGRETTING MOVING ANYONE TO XERO AND WONT BE DOING ANY OTHER MIGRATIONS UNTIL BASIC FUNCTIONS ARE ADDED.

Yet another effing critical feature that Kelly Munroe is gatekeeping from us, how bloody useless that customers block the bad reputation post.xero.com domains and prevent my clients from sending emails directly and that we must rely on third party systems that add layers of complexity that arent needed. Another thing that many other (cheaper) provides offer FOC.

Usual fobbing off from Xero while they do useless window dressing updates like the log in screen which no one asked for!

I think I'll be looking at finding other accounting software too, this is ridiculous. It is not a very advanced or difficult feature to implement, so it feels like they just don't care all that much.

incumbentitis, plus obsession with share-price and AI ?

I have a meeting with Sage later today. Apparently they are migrating Xero customers in droves mainly due to this support case and issue. They even used it in their live demo to me haha! Xero still do nothing its madness.

Seems apparent to me that Xero has no real interest in implementing this feature--a feature, I might add, that is table stakes for any accounting platform in 2026. Given that this feature idea was originally proposed a stunning 13 years ago, I think I'll take this as a sign to close my Xero account and return to my previous accounting platform. But hey, Xero's product people have discovered a shortcut to losing customers, so good job on that front.

Hi Kelly,

It's 6 months since you posted. Please can you give us an update on this.

This is imperative for us because of the trust/perception of our customers receiving a finance based email not from us.

Also, your own security noticeboard says that phishing campaigns have impersonated Xero invoice emails, including emails appearing to come from messaging-service@post.xero.com. In July 2026 Xero specifically warned customers about fake invoice emails using that address and says attackers have misused Xero branding and invoice-style messages!

So really hope you should be treating this as a priority!

I look forward to hearing from you.

Kind regards,

Adam

I would like to add my need for there to be a way to ensure that the invoices do not end up in spam. This is an increasing issue for us and I would also like to be able to add the SMTP details for my company so that the emails can be routed through our servers and be okayed by DKIM DMARC and SPF rules.

Or actually as Austin Smith has written, this would be a very good verison of how to do things and tbh it is something that a lot of other companies are able to offer.

The number of invoices landing in my clients' spam folders is close to 50%. Following up is only possible manually and outside of Xero. The fact that we have to do that makes us look unprofessional (especially as we offer email deliverability audits as one of our services - go figure).

Therefore, the ability to use our own SMTP server for sending Xero invoices is becoming business critical. We would appreciate an update on the above response from March 2026.

@Austin Smith - excellent summary of the problem, the solution, and why this specific issue and the underlying attitude is important enough to make Xero customers become less sticky.

Thanks for the update! It’s great to see the team actively exploring this and listening to feedback from the community. Hopefully, we’ll have some good news soon. Looking forward to seeing what comes next!

You can also check out https://spotifapp.com/ for more information and useful resources.

Yes! This would be a total game changer. Spending so much time chasing multiple invoices customers have never seen for a monthly service-based business. In this time of automation, so tedious and time-consuming, while unpaid AR balance grows.