Enter your idea

Please upgrade this asap!! If the technology needs upgrading for such a simple feature then this should be priority otherwise how else will anything be upgraded. Really considering moving to MYOB...

So by now, you will all have received a message from the new CEO at Xero, Sukhinder, in which she suggested that if anyone had an issue that they thought would merit her personal attention, they should write to her directly.
So I did, regarding the (lack of) progress and communication on the issue of multiple delivery addresses (about which some 417 of us have now written). The reply I received is below.
Given that I was actually complaining about the people who deal with (ignore) issues sent through Xero central / product ideas - I am now waiting for a reply from.... (drumroll).... the very people who I was complaining about - who continue to ignore me, because, despite another week passing I have not received a reply.

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Thanks for reaching out to ceo@xero.com - I love hearing from you and getting your feedback.

Emails to this inbox will be monitored by the Xero team and we’ll do our best to respond where possible.

If you have a support query, please continue to reach out via Xero Central. For all feature requests and product ideas, please go to Xero Product Ideas.

Best wishes,

Sukhinder and the Xero team

------8<-----
For anyone interested - the transcript of my e-mail is below

This is not customer service - it's rudeness.

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May I take the opportunity to congratulate you on your appointment and thank you for your introductory e-mail, which has arrived at a particularly opportune moment as I have become increasingly frustrated with the lack of feedback and basic customer service from Xero over recent months.
Writing comments and suggestions via Xero Central seems to be like shouting into a void. One particular issue that has been ongoing for almost a year now concerns the facility (or rather the current lack of it) for multiple delivery addresses to be stored for each contact, a facility supported now by over 400 of your clients. If you look at the timeline, there has been only one response from Xero (in September 2022) in which we were all told by Kelly Munro that Xero were working hard behind the scenes…. but nothing since. Having posted to the forum again in January and still not received a reply, I took to Twitter as follows:
@Xero
still no update on multiple delivery address capability - ongoing for a year. 400 of your users have told you this is crucial, but no comment from Xero since 11 Sep 2022. Ignoring your customers is never a good idea.
Replying to
@graham_tottle
@graham_tottle
Thanks for the prompt and feedback. We're not ignoring you ... there is no further update. Per the post from us in September, we're undertaking work behind the scenes which will allow us to more easily add new features and ideas like this. ^OG

From a customer’s point of view, these replies are somewhat condescending and patronising. It is unacceptable to be “kept in the dark” in this way with no timescale for Beta testing or implementation mentioned. To be told that “it’s complicated and we are working on it” is just not good enough. I believe that we are entitled to expect better.

We just want to be able to add multiple contact email addresses for a single customer- so accounts@ then john.smith@ and sales@ purchasing@, so that it's easy to contact a specific person when required. I cannot believe that something that a basic Sage package which I previously used for almost 20 years, had the ability to do this, but Xero doesn't.

I think xero is overthinking this. The way it works in quickbooks and others is you can freeform paste in a shipping address during invoice creating. Since our clients jobs (contruction) go from address to address, it is not important to keep this info in a record beyond just the invoice.

Let me repeat: we have customers where the shipping invoice is NEVER the same and it changes EVERY bill.

What most people are doing now in xero is adding it to the reference field or pasting in a "freight" item line. So why not just have an optionally-filled ship to line that can be pasted into as customers are already doing with these workarounds??

Now we have the ability to add multiple emails per contact. I don't see see why this has not been implemented yet!

The solution I am using is different branding themes with the recipients name written into it on the template. This allows me to get by to a certain extent but there is a limit to the amount of branding themes you can have.

I have one large customer with two addresses and over ten different individuals I need to send quotes to on a regular basis. This is very frustrating

To me, this is a crucial matter because I need to send invoices to numerous departments at the same company, each with its own unique contact person and email address. Currently, the only solution I have found is to create multiple versions of the company with slightly different names.

Another way Xero could design this is to have multiple sub contacts under a main contact. For example McDonald's is the main contact but then you have McDonald's - Brisbane CBD as a sub contact. Just a thought...

Really helpful to have a customer field for how to present an invoice.
Many of our customers use various supplier portals (each with their own url and login details etc) others require invoices to be sent to a specific email address. It would be very helpful to have a free text field in the Customer attribute to allow us to record how invoices should be presented to the specific customer. The field should be large enough to support a URL, username and password and some free text if necessary.

378 votes and 10 months and still nothing from Xero. Kelly Munro stated in September that Xero are working on it, but nothing since then. This is unacceptable in terms of basic customer service in A) sorting out an issue that so many are being inconvenienced by and B) updating their clients as to progress. I am really not interested in excuses from Xero about how complex their systems are, we need solutions not excuses and platitudes. I find it inconceivable that Xero do not have coders / IT specialists who could sort this out quickly if there is there is actually the will to do it.
Maybe it's time to take to Twitter (@Xero) to advise potential new clients how poorly their customers are treated......

Quite a critical issue in my opinion. Running a small business we have to be as efficient as possible and use our time wisely.
We have several clients with multiple delivery addresses, and each time we invoice, we have to change the delivery address- which is INCREDIBLY time consuming and hinders our work efficiency.
I am fully aware we can make an individual 'Contacts' list for the same customer and allocate individual addresses, however this will then require separate monthly Statements etc, which again is not the most effective and seamless way to run a business smoothly.

The only workaround I can think of for the time being is to create a group per customer and add contacts into that group. It's a little bit frustrating to have to do this, especially after switching from Quickbooks Desktop, which has an even more frustrating contact structure.

Can we get an estimated date when this might be available, this is very frustrating for a significant number of users and has been on the to-do list forever.
I have read the statement above that suggests it's being looked at, but it's still very non-specific as to when we might actually see something.

Greg, I totally agree with you. Regretting moving from Reckon Desktop. Xero has created twice as much work for me, without the basic functionality that even Open Source packages have. We have one customer that may have 100 different site addresses in one year, and Xero is creating a nightmare.

Just spent ages trying to figure out why I can't have multiple customer names/addresses for the same business. Now I find out this isn't supported!!
Sorry but this is a pathetic oversight. I'm now regretting migrating to Xero from MYOB.
This is a MUST HAVE FEATURE!

Hey Xero,

This thread started in March 2012. this will be the 11th year. Xero would you have an explanation for such a delay on this??

Hello XERO! Please make this possible by this quarter! This feature is very critical! There is an option to choose multiple addresses in Purchase but NOT in SALES. How come???

I am looking forward to this feature very soon!!!

I agree, it’s ridiculous that this isn’t an option. Looking through google search results this has been requested for many years. What’s the hold up?

Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

This subject has been talked about for a long time - when wiill we see some results?

Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

This subject has been talked about for a long time - when wiill we see some results?