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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

1,203 votes

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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working on it  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression. 

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  • Tony Tay commented  ·   ·  Report

    Agreed with Graham Tottle

    The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?

    You already ignore this request for more than 10 years, do something right now.

  • Simon Chrispin commented  ·   ·  Report

    Can't believe you cannot store multiple individuals' phone numbers under a single company contact name. Xero cannot be used as a contact database.
    Please release into front end.

  • Paul Kamps commented  ·   ·  Report

    This is absolutely critical to the functionality of our invoicing system. Brokers represent our product so we are billing them but shipping products all over North America to hundreds of different delivery address.

  • Jonathan Krusekopf commented  ·   ·  Report

    Hi Kelly,

    I can't believe how this thread has been ignored by Xero for so long. Bad news is better than no news.

    Please provide a timeframe (not another "we are working on it") about Xero's plans for this feature. If it is not going to be implemented, just let us know.

    Thank you

  • Hayley Chamberlin commented  ·   ·  Report

    Hi Kelly
    Can we get an update on this please; I have clients wanting to leave Xero due to this issue.
    When is it likely to be release?
    Thanks

  • Suzanne Gambrill commented  ·   ·  Report

    We need this feature ASAP please XERO. If the code already exists within POs then it should be an easy update.

  • Grant Clarke commented  ·   ·  Report

    Hi Kelly checking to see status update for this query.
    Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
    Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate

  • Margie Adams commented  ·   ·  Report

    An additional complication that not having multiple ship to addresses for each customer causes: if I change the delivery address for a different job site for an existing customer in order to have the invoice be correct, it changes all invoices prior to this one to match the change. So there is no way to track where an item was shipped unless we record it somewhere outside of Xero. Even just the step of keeping invoices intact as they were when created would be helpful!

  • Greg Rostron commented  ·   ·  Report

    I see the flashy ads and advertising at sporting events and think if Xero only spent more money on basic product features they would get so many more customers just by 'word of mouth'. Currently I advise any business contacts I have to avoid Xero like the plague. :-(

  • Graham Tottle commented  ·   ·  Report

    Xero's attitude to this "issue" is nothing short of contemptuous to its clients. The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?
    We all had an e-mail from the new CEO (Sukhinder Singh Cassidy) saying she wanted to be open to clients so I wrote to her, only to get a reply from minions with the usual platitudes fobbing off the questions - so much for a "new broom".
    Xero spend a fortune on slick TV adverts, but can't even be bothered to look after the genuine concerns of its existing users.
    Time is running out for Xero as far as many users are concerned.

  • Roy Brown commented  ·   ·  Report

    Thanks for the support Peter Kerly. I will at todays Xero roadshow in London where I am going to find a Xero person to talk about this face to face.

  • Peter Kerly commented  ·   ·  Report

    100% agree with Roy Brown.
    All this tinkering is not necessary.
    Add some worthwile content as has been requested by many people and do it soon and keep it comming.
    Thats what we are looking for.

  • Roy Brown commented  ·   ·  Report

    I have looked back and this was first raised 11years ago!! It now has 823 votes! I have to ask what is the point of users asking for the functionality they need if it is going to be ignored? It seems to me that Xero does more tinkering with the look and feel than improving functionality.

  • Ben Smith commented  ·   ·  Report

    Do you have any update on this at all please, as it's been a long old while since last one?

    This is a pretty critical function, which seems to be available in most competitor products.

    We sell to a number of clients who need delivery to many different end customers each, so without this function we are having to make use of a number of frustrating workarounds.

    Please update.

  • Robin Clark commented  ·   ·  Report

    This is clearly not a priority for Xero. The best way to vote is with my feet. I will be leaving Xero to another platform. Quick books and Sage both have the function.

  • Katrina Steffens commented  ·   ·  Report

    @Kelly Munro - your last post is six months old. Can we please have an update on the progress? I realise it's complex, however as you can see, there are a lot of comments so a lot of people are interested in this requirement.

  • Graham Head commented  ·   ·  Report

    We supply a number of organisations such as care home groups and retail outlets that are billed centrally but have multiple delivery points, at the moment there is only the facility to have one delivery address per billing address.
    The ability to "add more" would make so much difference as the only option is seems is to have multiple contacts.
    May stop us converting to Xero

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