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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. I use envelopes with windows in them and I am finding the name and address are not clear. They are too far over to the left of the invoice. Could the address be printed slightly over to the right so it fits in the window of the envelope clearly. Also I don't like the customer phone number and email being on the invoice - this too is visible in the window. Can they be removed from the invoice?

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  2. Currently Invoice Only (Approve and Send) permissions does not allow an employee to connect to third party software in order to import invoices into Xero. If Standard permission is granted, the employee then has access to bank accounts. This is not what we want. Please could Xero look at a way to customise Standard role permissions in order to have flexible permission settings.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  3. Can you please enable the New Branding theme on Credit notes.

    2 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Appreciate your raising this feedback with us here, Nicola. This is something we have longer term intentions of rolling out to other document types, however don't have a timeframe of just yet. For the time being we'll get a sense of the wider interest and can keep everyone updated through your idea. Thanks

  4. 2 votes

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  5. Xero ID – Could you add a Xero ID column to the “Export invoices and bills out of Xero” report, including the relevant Xero ID for each invoice/bill?

    This would allow us to easily create hyperlinks in the Excel payment run backup, so our managers won’t need to log into Xero and manually search for each invoice/bill.

    Thank you

    2 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Hi Kata 👋, thanks for sharing this idea. And thanks for letting us know how adding a Xero ID to invoice and bill exports could make payment-run backups easier to use, by helping managers open the original transaction from the spreadsheet. It’s now open for the community to vote and comment. If this would help with your workflow, please add your vote and share how you’d use it. Hearing from others will help us understand the wider interest in this suggestion. We’ll keep an eye on the feedback and update this thread if there’s more to share.

  6. When billing in Xero, is there any control that can be put in place to make sure that the branding theme currency matches the invoice currency?

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing this idea with us! ✨ As you know currently bills don't have an option to select a branding theme. We have opened this idea for votes and comments so we can start to get a gauge of the support for this from your idea, here. Feel free to share it with colleagues who'd also like to see this so they can add their support too. We'll keep a pulse on the interest this idea receives and share if there are any updates.

  7. Can you please change the order for when you add a contact in the sales screen
    - billing address should appear first they way it does in the contact card, when raising a sale it would make it a better option for as the bill address is what appears on the invoice

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for bringing this to the community. We understand the request to make the inline contact form follow the same address field order as the main contact card, with Billing Address appearing before Postal or Delivery Address.

    I’ve moved this to Gaining Support so we can continue tracking community interest. Add your vote if this would make your invoicing workflow easier.

  8. Receipt Template options added to Customers Profile

    To speed up sending receipts that may require different Receipt Theme Templates, reducing number of clicks etc.

    By adding Receipt Theme Template option to customers profile (link we can do with Invoices) so when you click send receipt the selected Theme is already allotted to that customer.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks you for adding this idea Frank, its appreciated you explaining that being able to add a template for receipts as well as invoices is something you would like to see in the contact file. This idea is now open to votes and comments and you can share this with your friends and colleagues so we can get a gauge of community support. We will update the idea here if there are any changes.

  9. On the new invoice layout the customer account number should be clearly named and not just a number underneath their address. It could be anything.

    2 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  10. Give all users that create invoices the ability to manage card payments. I believe only higher users can do this and users that only have access to sales cannot change this. We currently request payment by bank transfer to keep the cost of card payments down, but we do have card payments available, so we'd like to be able to send the invoice without and add if requested.

    2 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Helen, currently the ability to manage payment services are limited to the Adviser and Standard user roles.

    Appreciate the reason you've shared on opening this up. While there is a level of security needed to protect the business, this may be something we could consider at an incremental control level longer term.

    It's not in the plans atm but we'll keep a close watch on the support for this. I'll let you know here if there are any updates.

  11. Stop the annoying pop-ups when copying a previous invoice to draft invoice, there is no need for this as I am copying that specific invoice for that same customer and I know its been copied!!!!!

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate your feedback here, team.

    The pop ups are shown as a means to help highlight and confirm the actions that have been made, but we understand for some customers this may seem unnecessary.

    We'll continue to get a sense of the wider interest of this idea here and I'll share if there are any updates.

  12. Please can you make it when invoicing a client their company name is auto-filled on invoices. Currently you have to manually add the company name to the contact address field. Or it does not come up on the invoices. Really annoying. Xero already has the company names, but you have to add it again to the address field.

    2 votes

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    1 comment  ·  Admin →
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    ✨ Thanks so much for sharing this idea with the Xero community and for letting us know what your needs are in Xero. This idea is currently open for votes and comments. Please continue to share your feedback and add your vote, as this helps us understand how useful this improvement would be for other customers too.

    We'll keep a pulse on the interest this idea receives and share if there are any updates.

  13. Current Limitation - Apple pay or Google pay options are available on the standard invoice template and it cannot be incorporated to advance invoice template. In the advance invoice template only credit/debit card options are available.

    Suggestion - Incorporate all the payment options to the advance invoice template.

    2 votes

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    Thank you for sharing your idea to make Apple Pay and Google Pay available when using an advanced invoice template. We understand how helpful it would be to offer customers convenient digital wallet payment options while retaining the flexibility of a customised invoice design. ⭐

    We’ve reviewed your idea and moved it to the ‘Gaining Support’ status so other community members can vote and comment. Their feedback will help us understand how broadly this would improve the payment experience for businesses using advanced invoice templates.

    If this would be useful for your business, please add your vote and share any additional details about how you’d like it to work.

  14. A related problem is the risk of customers receiving reminders despite payment having already reached the bank but not yet having completed Xero's reconciliation workflow.

    Requested improvement:
    If an incoming bank transaction is clearly matched to the invoice, payment reminders should at least be suspended pending reconciliation.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing this suggestion, Daniel. We understand the request for payment reminders to recognise when a payment is already on its way, such as an unreconciled bank statement line. This could help avoid sending reminders when customers have already made a payment, but not yet applied to invoices.

    We've updated the status to Gaining Support so we can continue tracking community interest. If this could help your workflow, add your vote and share your thoughts.

  15. Projects Invoicing

    I would like to be able to select specific tasks in a date period only and then transfer to an invoice combined so that they are all marked as "Invoiced" still in Projects.

    At the moment you would have to do a Project Amount Invoice which pulls all the time and expenses into that invoice, which we dont do. We only invoice a specific time frame.

    But when we delete task in the invoice to consolidate to "Services" it removes the invoiced status and some items get charged twice.

    I would like the option when you select invoice…

    2 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Appreciate you raising this. Being able to combine project task lines on an invoice without changing their invoiced status could make it easier to present cleaner invoices while keeping project records accurate.

    We've moved this idea to Gaining Support so we can keep gathering feedback. If possible, we'd encourage you to elaborate more on your ideas to make it clear to our community that's voting.

  16. Xero Network - include PDF on invoices sent through Xero Network when those invoices are raised every month from repeating transactions and sent automatically

    Currently, only the invoices raised manually have the PDF attached if raised manually, but not on the ones that are auto posted. Its time consuming to then have to download each one and then go to multiple companies to add it

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for highlighting this opportunity. We understand the request to have PDF attachments automatically follow an invoice when it's sent through the Xero Network. Having everything arrive together could make invoice processing simpler and reduce manual follow-up between businesses.

    We've moved this idea to Gaining Support so we can continue gathering feedback. If this could improve your workflow, add your vote and let us know what you'd expect to be included with the invoice.

  17. Invoicing: Paste Multiple Rows and Columns into Invoice Lines

    Related request, incorrectly closed as completed: https://productideas.xero.com/forums/967115-invoices-quotes/suggestions/50923184-invoicing-paste-multiple-cells-into-invoice-line

    The new drag-fill function is useful and appreciated, but it is not what the original request asked for.

    The requested feature is spreadsheet-style pasting of multiple rows and columns from Excel, Google Sheets or Airtable directly into Xero invoice lines.

    Currently, clicking a cell immediately enters editing mode. Pasting therefore inserts everything as text inside one field instead of treating the clipboard content as separate cells.

    Xero needs a way to select a starting cell without editing it, such as Ctrl+click, clicking the cell…

    2 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Appreciate you sharing this idea, Nic. The key request here is to support multi-cell clipboard pasting in the invoice line-item grid. Copying several cells from a spreadsheet could then populate multiple invoice rows and columns in one action.

    This could make entering large invoices much quicker, particularly when the information has already been prepared in spreadsheet.

    I’ve moved this to Gaining Support so we can continue gathering feedback. If you’d find this useful, let us know how you currently transfer spreadsheet data into invoices.

  18. This is not just an invoicing issue, but there is no option to choose everything.

    The Invoice, Quotes, Bills and Purchase order pages all have differing layouts and features available.

    For ease of use and continuity, why do all the pages not have the same layout and functionality?

    I don't understand why all the services don't have the same features. You can do something in quotes, that you cant do in invoicing. Like dragging and dropping text, you can do it in quotes so surely it can't be that hard to make it available in invoicing again as well, like…

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thank you for sharing your feedback, Nicole. We’re continuing to think carefully about consistency across the actions and layout of our features as the product evolves, especially as more shared components (like the table used across invoices, purchase orders, bills, and quotes) are introduced into the new experiences.

    That said, each feature also has its own distinct needs. While the new experiences across these pages will feel similar, there will be differences designed specifically to support the users and workflows for each one.

    Although we’ll move this idea to Not in Pipeline as it’s too broad in scope, I do want to acknowledge that creating a more succinct and harmonised experience across features is very much top of mind for our product teams.

  19. We are a Xero user based in Malaysia and would like to submit a feature request regarding the Malaysian e-Invoicing process.

    Currently, whenever we issue an Invoice, Debit Note, or Credit Note to a customer that has a valid Tax Identification Number (TIN) and Classification Code, we are required to manually add MyInvois@invoi.ci as a recipient email each time before sending the document. This manual step is repetitive and increases the risk of human error.

    We would like to request that Xero automatically populate MyInvois@invoi.ci as a default recipient email (under the BCC column) for customers who have:

    • A valid…
    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for bringing this to the community. We understand the request to have MyInvois@invoi.ci automatically included when sending Malaysian e-invoices where the relevant TIN and classification details are in place.

    This could make sending compliant invoices, credit notes and debit notes more straightforward, particularly for businesses sending these regularly.

    I’ve moved this idea to Gaining Support so we can keep gathering feedback. If you’d find this useful, add your vote and share how you’d like it to work.

  20. Default "Print PDF" filename for Quote PDF documents should not have spaces and dashes removed from the Quote number text before forming the document file name.

    Example: If I enter "Q-5678-9 123 Fail St" into the Quote number field, Xero "grooms" the PDF file name text to be "Quote Q56789123FailSt.pdf"

    This creates unnecessary additional work to un-groom the file name every time a quote is printed to PDF.

    By comparison, this unnecessary false grooming does not take place when using the Print PDF function for a Xero Invoice.

    2 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Thanks for highlighting this improvement, Jonathan.

    Keeping spaces and hyphens in quote PDF filenames could make downloaded files easier to identify and manage, particularly when saving or sharing multiple quotes.

    We've updated the status to Gaining Support. Add your vote if this could help your workflow and let us know what you'd like the default filename to include.

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