Enter your idea

Hahahahahahahahahahaha.

Does anyone seriously think that Xero actually implements the requests that its clients need or want?

Xero wants you to go to its app store to buy add-ons that it probably has a stake in.

14 years and counting.

This request has been up for 14 years.

I think we are suffering from Stockholm syndrome...

Hi, is there any movement on this?

The last "updates" have focused putting more lipstick all over the pig and sprinkling AI over everything. We don't need AI to tell us we have debtors (we have eyes).

If they AT LEAST gave us more custom fields for the templates and some way of attaching a .csv file to be pulled into the templates (or by API), then we can do this ourselves.

Why do I stay loyal to Xero? Please remind me because it is getting harder and harder to remember. Your prices go up and up, you add new features that nobody wants, don't add features that everyone is screaming out for, and you offer incentives to new customers while doing nothing but raising prices for your existing customers.
DO BETTER XERO or I, along many of your existing customers are gone

@Ani Moller, welcome to the disappointment forum. Lower your expectations as they are guaranteed to high currently. Here they make life hard while ignoring actual wants/improvements.

I am gob smacked that this isn't a native feature?!

Yeah kind of wild this isn't in XERO already?

I mean surely this is like 2 days to code max?
I've coded a similar thing to an in-house invoicing system in like 5 hours solo.

This needs to be addressed, a standard feature with other software providers.

Is there going to be any traction on this? CCH had the ability to do it easily.

@Nicole Neale ... spot on!! I'm new to this thread, but have been on a few other threads for YEARS!!!

And here we are, another fairly standard function that Xero doesn't provide, and clearly has no intention of providing. Meanwhile, they have a fancy new invoicing system that offers a whole bunch of **** that no one asked for!

I'd say Do Better Xero, but why would I bother?!

I'd like to propose that Xero develop a built-in feature for charging interest on overdue customer accounts that doesn't require creating sales invoices.

Current Limitation:
Currently, the only way to charge interest on overdue accounts is by creating an invoice, which records the interest as sales revenue. This creates accounting challenges because:

- Interest on overdue accounts is not sales revenue from our core business operations
It should ideally be classified as "Other Income" or "Finance Income"
- This affects the accuracy of sales reporting and financial analysis
- It requires workarounds or third-party apps from the Xero App Store (at additional cost)

Proposed Solution:
A dedicated interest charging feature that:

- Automatically calculates interest on overdue invoices based on user-defined rates and terms
- Posts interest charges directly to an "Interest Income" or "Other Income" account
- Maintains a clear audit trail linking interest charges to specific overdue invoices
- Allows customization of interest calculation methods (simple vs. compound, daily/monthly rates)
- Can generate separate interest statements or add interest to customer statements

Why This Matters:
Interest charging functionality is a standard feature in many accounting systems, and having to rely on manual invoicing or paid third-party apps for such a fundamental business need feels like a gap in Xero's core functionality.
This feature would benefit many businesses that need to manage late payments while maintaining accurate financial categorization.
Would love to hear if others in the community share this need and any thoughts from the Xero team on potential development of this feature.

Lisa Diamond- Welcome to Xero product ideas, where important product feature requests go to die. Or just ignored for decades. It's been over THIRTEEN years Xero seriously!!

First time here searching for this feature. Shocked to learn that it's been in the pipeline of ideas for 3 years!!! 3 years? Really?

This request turned 13 last month and probably deserves a name by now.

We shall call him Bill O Verdue. Happy birthday Billy - you are old enough for an Insta account! Even though Xero are uncaring parents, this community does care deeply about you.

We can't buy you a gift for your birthday (too many people owe us money, see), but we can give you the gift of knowledge. Your word of the day is : www.merriam-webster.com/slang/enshittification

Tjaart, I feel your pain, and now this morning I got an e-mail that Xero is retiring Pay Runs for global customers. Without providing alternative. So instead of getting functionality we ask for, we get it taken away.

Hi Tjaart van der Walt

Love your post. It is so true, but I could not stop laughing until I read the part about increasing prices.

Wow. Xero just released a bunch of innovations we simply can't live without. Like keyboard shortcuts, a calculator and an AI to make the mistakes for you. How did we ever manage without a calculator? What are we going to do with all the time we win back with keyboard shortcuts and an AI hallucinating in our financial workflow?

Of course, this (and Tetris) prevented them from getting to the features that stupid business owners who know nothing about their own actual requirements asked for.

We shouldn't complain though because they are increasing the price by >10% to reflect this customer-centric approach. Go Xero!

Hi Alison

I figured that at the very least, others will know what is happening within Xero and its shortfalls.

I have previously posted on Trustpilot and listed all of my concerns, including the lack of service.

Hi Antoinette

RE: "If you want a response from Xero, you will need to post it on Trustpilot."

I have never seen a response from Xero from any platform, so will put a post on Trustpilot and see what happens.