Invoicing - Customers to pay deposits on invoices
To have the ability for customers to pay deposit through invoices
Purposes: Business can just send one invoice to customer/client, so they don’t have to send multiple invoices when it comes to part payment.
Hey community, we want to acknowledge all the feedback you’ve provided on this idea. We know from your comments here and through other channels that taking deposits or partial payments on invoices is a crucial part of the workflow for many businesses, whether it's to cover initial costs or to confirm a new project.
In terms of current options, within Xero there is the ability to create prepayments. Alternatively there are some third-party apps that serve these needs, too.
However, we do want to share that our product team is actively working on a solution that'll allow you to request and accept deposit payments.
While we can't give specifics on a timeline as yet, please know that this is a priority for us. We're grateful for the detailed feedback you've provided so far, which has been invaluable in getting us to this point.
We’ll be sure to keep you updated on our progress right here on this thread. Thanks for being involved and sharing with us through community product ideas!🙂
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Penny O'Toole
commented
DEPOSITS ARE A BASIC FEATURE!
There are applications far cheaper than Xero which have this facility.
Xero - are you listening to your customers? We are tired of your long pointless explanations of why this is not a priority for you.
Xero CEO - can we hear directly from you please? -
Hayden King
commented
Right behind you with many others I expect if not already.
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Rick Nooft
commented
After 8 years with Xero we're going to have to finally part ways because this feature is still missing. They have been saying for 8 years that it's in the works, being considered, developers are prioritizing it, etc but still nothing. Bummer because we like the way everything else works but as our business has grown the extra work around creating separate deposit invoice and trying to match them is just too tedious.
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Hayden King
commented
Crucial requirement for Xero users just not for Xero development.
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Kenneth Lim
commented
To have an invoice feature that allows deposit payment (at or by a specified date) would be very helpful especially for our business where we engage customer at booking stage with a payment request and a final payment at end of the delivery.
Rather to set up a deposit invoice, and a balance of payment invoice it would be ideal to show all in one invoice. Surely XERO invoice development team must have contemplated this being a crucial element.
Kenneth Lim
SLSNR -
Matthew Morelli
commented
Would like an option to request a % deposit for a job when creating a single invoice. I know it can be done in Job/projects, but my jobs are not large enough to have to create a project in Xero for each job. I would like to just create a single invoice which requests a deposit and then final payment when required.
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Richard Gills
commented
It is super disappointing that Xero doesn't support this feature. Its not preferable to create two invoices as we want to streamline the way we work - this would cut admin for us by a considerable amount if we were able to set up partial payment upfront and the rest later. Really disappointed as I've spent a lot of time setting this up to fall at the last hurdle.
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Gorden Lam
commented
We require a deposit before we can secure a booking for the customer. I was looking for a way to accept partial payments from XERO since 2017, it is now 2024 and it's unfortunate that nothing has changed. I continue to have to call the customer over the phone to get their credit card number so that I can manually charge a 50% deposit and process it on Stripe, then manually enter the deposit on XERO. This tends to be very time consuming and does not allow for an efficient payment process. Even Quickbooks invoicing accepts partial payments and has had that function for a while.
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Alfina Astuto
commented
This would be very helpful.
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Gorgianne Jacobsen
commented
We cannot process invoices smoothly without this function and we are looking at alternatives. If Xero can provide this, we will be satisfied!
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Vanja Ristovski
commented
yes please being able to have deposit paid from the same system would be great.
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David Fiorentino
commented
Yes a deposit payment and balance payments would be helpful for customers paying by cc.
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Paul Ross
commented
Come on Xero - this is basic common sense
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Christopher LAZAREDES
commented
As Nikey would say - Just do it Xero!!!
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Andrew Rushworth
commented
Here's two videos that show how I process Customer Deposits. It maybe useful...
https://www.loom.com/share/7b221bb33b834db3a51ba40ed98f7baa?sid=96b121b3-e941-4b61-9e56-50490af4d1b5
https://www.loom.com/share/b0251e54657e4d82b189a6780d0dc79d?sid=b3c08ff4-994a-41bc-b53f-14548c3c6850
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Riaan Badenhorst
commented
@Rudi Moritz. You will not be the only one to leave Xero. Xero become very distant from accountants' requests.
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Mark Bailey
commented
This is actually really poor from Xero. Im going to leave because it is now the only accounting software of any note that doesn't have a facility for deposits request as standard. Deposits aren't unusual and in fact in many sectors it is the norm. The lack of functionality seems to reflect a lack of commercial experience/acumen by the Xero Team/Corporation. I am sure most customers would give this a wide-berth if they realised before purchase that this wasn't a standard feature. It seems there is a complete reliance by Xero on locking customers into Xero rather than product innovation and development. Going back to Quickbooks
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Gary Young
commented
I could not find anything in Stripe that allowed anything but the full amount of the invoice to be accepted.
How can you allow Stripe to enter the amount to be paid that is less than the invoice amount? -
Elia Donati
commented
How does that work? How do i set it up on stripe?
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Taraka Ramji Moturu
commented
Hi, Is this has been updated in the current verison?