New Invoicing - History to include if invoice is resent
When an amendment is made and the invoice resent it needs to record who it has been sent to
Hi community, we want to return to the idea here to share; having ironed out the niche scenarios mentioned in my last update this feature has now rolled out to all orgs.
Just to confirm - the history of the invoice will record an event that includes the primary email address entered in the 'To' field and date/time the invoice was sent from Xero. This includes when it is first sent, as well as any additional sends of the invoice from Xero.
We appreciate the feedback we received around this necessity for our customers in the community here, and thank you for contributing to improve Xero.
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Charles Hewitt
commented
This is a _serious_ retrograde step from old Invoice.
Having the email addresses included in the Notes is essential for establishing the evidence for late payment claims.It is likely any claims we make for late payment under the new invoicing view will be much harder to make stand and this will cost us money and time to resolve - we may well have to remove all our invoice communications out of Xero and just use the API from our own web app.
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Rochelle Dalziel
commented
A correct audit trail is a non-negotiable when it comes to customer service and financial history. This is absolutely critical and should not be messed with at all.
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Lesley McAteer
commented
Knowing who an invoice is sent to at each stage of the process and what type of correspondence it is, is basic business sense. Why can't Xero undertsand this basic concept?
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Meradene Johnston
commented
Email addresses can change from invoice to invoice. I also noted today that my remittances just say ‘Emailed to Supplier. Not helpful Xero
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Esther Lawrence
commented
Not having this feature opens up the door to so much miscommunication within the business and in customer communication as well. I thought it was a bug and raised a case for it, only to find that it is just a missing feature in new invoicing, obviously the case hasn't been solved yet.
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Alan Swafford
commented
Another fail on the new invoicing
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Zhanna Makhon
commented
Please keep the same as before to be able to see the history and notes under the invoices. It's very important!!
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Andree Schultz
commented
Yes it shows the email address when sent the 1st time.
BUT if the invoice is sent again or if sent to another address, it DOES NOT SHOW in the the history/notes. It only shows as "updated"Often, the invoice is requested to be sent to a different email address or we may resend it with "friendly reminder" in the subject line if it is overdue.
It is just as important that these resends are captured in the history.
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Kristen S
commented
This should be a given?! Why is it not?
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Esther Lawrence
commented
I just can't believe this is not a feature! I thought it was a bug and raised a case about it only to find it is just part of the incompetence of Xero's new invoicing. We got paid twice because someone in our business already sent the invoice to a different email address and it didn't write up before I sent the invoice to the one requested by the customer. It just says 'Updated' - this is beyond a joke. As Nardene Reid said, this is BASIC stuff.
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Melissa Fowler
commented
When re-sending an invoice it now doesn't show that you simply emailed the invoice again, instead it shows that you have 'updated' the invoice which isn't the case at all. Not helpful when reviewing the invoice history during AR processes.
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Melissa Fowler
commented
Please fix this Xero, this impacts our ability to track changes vs re-sends!
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Nardene Reid
commented
Our business requires the email address to show as to whom the invoice was sent to. Not 'updated'. Critical for proof of delivery of invoice. Basic accounting stuff.
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Rob Pennoyer
commented
Obviously the "history" should show the whole history--when an invoice created, each time it was edited and by whom, each time it was sent by whom and to whom.
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Millie Howard
commented
To add to this, even though the accounting period is locked the history and notes should still update when an invoice is sent as this is to assist with credit control and has no effect on the accounting data.