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Hi Kelly, please can you give us a rough of idea of how much longer we will have to wait for this?

As a work around we set up our client with fourteen different delivery addresses for the fourteen different branches that we supply - they are now asking us to send them one statement. Really, really need this to happen ...

I gave up waiting. Me and my ~70 sets of client books will be maintained in other software. What a waste of my time even investigating Xero.

Is there a progress report? My growing business now has a national client with 26 branches and now I find that Xero doesn't have a workable solution for parent & child sales accounts? Would have thought that it would have been a high priorty for Xero as those of us at the operational end of our businesses find this a critical and fundamental gap in Xero. But I see some have been waiting 10 years for the solution. Can only mean that the boffins either don't see the problem, or the solution? Hopefully I am wrong and Xero can commit to a "go live" date?

Hi, Jumping on this post because I expected multiple delivery address' to be quite a basic function. Please can we have an update on this. I would really like to stick with Xero but we all REALLY REALLY need this function!

@Becky Jayne - stick with MYOB ......

Any update? Ive convinced my new employer to switch over from MYOB. Im feeling we will have to stick with MYOB if this isnt available this month.

Hi Kelly, it seems you last posted on this subject in March 2023, are there any updates on how this is progressing?

When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
please expedite this request - from a user its embarrassingly non-compliant.

Reading over these comments is laughable. How is adding an extra contact field taking months and months. Xero could easily be the number one option in the accounting software space, but missing some very basic options holds it back. Such a shame.

Reading Michelle Flynn's comments below fills me with anger. OMG. Such a simple yet essential feature is not being implement and clients are simply ignored.
We are going back to MYOB come 1 July 2023. I've had enough!

And Kelly Monroe - Xero Community Manager - how about giving us an implementation date?

This feature request has been ongoing since 2012. During this period, Xero removed the original dates from the discussion thread, and to make matters worse, they also deleted the original comments on this new "Products Idea" forum. Unfortunately, my comment is missing, so I'm reposting it here.

The issue is that if you do work for a big organisation with hundreds of employees and you are running multiple projects you can't invoice individual people or departments under the same organisation. I know you can add extra contacts but this still doesn't work, as I need the statements generated to ONLY include projects to that relevant team member.

I have resorted to fudging the company name by adding periods in various locations, for example:

Business Name PM Pty Ltd
Business Name PM Pty Ltd.
Business Name PM Pty. Ltd
Business Name PM Pty. Ltd.
Business Name PM. Pty Ltd
Business Name PM. Pty Ltd.
Business Name PM. Pty. Ltd.
Business Name. PM Pty Ltd

This is NOT a very elegant way of managing it and I have also run out of options!

Xero please advise if you are listening to your customers and if this will ever make it onto your roadmap.

I've had to create separate contacts for each Defence contract manager, because of this. There's a lot of them. Each invoice has to be CC'd to the correct contact when you send it to Defence accounts, and I'm not willing to bet on my ability to not make typos when changing things repeatedly, so multiple unnecessary contacts it is...

This is a huge shortcoming in Xero, there is no logical reason to not have this feature enabled prior to offering accounting software of this calibre. Kelly, any chance you could give a finite date as to when this basic feature will be live?

Wow, can't believe how long some of you have been waiting for this fix!

If its been in the pipeline for some where between 5 and10yrs as mentioned previously, then there is a strong chance that it will never be actioned!

We have about 10 clients that would love to get off of Quickbooks...and on to Xero. But Xero does not listen to the clients needs. This feature is a basic requirement for most companies doing B2B transactions.

There are other request we have posted and they are being ignored by Xero development team. How long will it take to implement those basic ideas. I guess Xero does not want to improve their software. What a waste of .... talent, time, money....everything about on this software.

Mean-time we are on the sidelines..... waiting!

Yep requested along with 1000 other things (all about 5 to 10 years ago on the old ideas and comments system they conveniently removed) that would have made Xero the best in the market - but they know best.

It's telling that the last update from Xero was March 06, 2023.

We're talking about "Ability to create and save multiple addresses for a single contact record"

Anone would think they are working with NASA the amount of time this has taken - 78 days and counting - sorry I'll be kind... only 53 working days have elapsed :|

p1ss poor from a company that really doesn't give a dam n about it's paying subscribers.

I'm still waiting for this after it was first requested about 10 years ago (in the old version of the portal).......

Hi Kelly, any update? As other posters point out, Sage and QuickBooks have this basic feature as standard. Regrettably, I'm at the point now where I feel there is no alternative other than to move clients off Xero and back to Sage/QB.