Contacts - Different default email addresses for different transactions in Xero
Ability to allocate different transactions to different email addresses.
Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks
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DNC Ltd
commented
Over a year on and this vital action is not possible. I have just been asked by our customer why she has to receive duplicate emails all the time and it's rather embarrassing to have to say 'we don't use SAGE' ... maybe we should?
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Casey Crocker
commented
we are being asked to send invoices, statements and remittance advices to different email addresses as our customers have an automated processing system for their invoices. The other documents are not being received by the appropriate person due to only being able to send to one email address for all documents. We shouldn't be having to manually enter the email address each time we need to send the Statement/invoices/quote. It's a waste of time and tedious when there are multiple customers needing it.
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Kina Stephenson
commented
Seems like a no brainer! C'mon Xero
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Marg Harkness
commented
This would help us a great deal - just about every supplier we deal with has a separate email address for the remittances. As we generally send only one remittance a month the email address is set up for the sales emails. So for every batch we have to wipe that email address out and manually type in another address, very time consuming when there are 20 or so suppliers in a batch. Please create a separate email option for remittances.
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Ciara Hood
commented
This would be very benificals to our operations
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Samantha Leggatt
commented
This is needed urgently!
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Kally Endres
commented
Surprised this isn't already in place.
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David Shea
commented
this should offer different emails for all options
eg quotes vs invoices -
Naylz Bay Topsoil
commented
Do Xero actually pay any attention to customer requests for features. This has been around since 2015 and still not implemented
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Calvin Karsten
commented
Very critical for users! being able to allocate this info on the contact level so automated statements sending becomes super easy.
Would think this is simple fundamentals for an accounting software your size.
Please make it happen :)
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James Beylotte
commented
This would be very helpful to us!
Furthermore, in the Contact, we would like the ability to map each email address to specific items: PO, Invoice, Quote, Remittance, Invoice Reminder, etc. because there are too many emails associated with each Contact and not everyone in our organization knows which email address to use for each type of item. -
Adam Formica
commented
Think this would be very helpful to our organistaion as we have a number of project running for a number of clients who have different cc needs.
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Alicia Critchley
commented
Xero, this is a basic option, please make this available
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Gemma Indra
commented
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Gemma Indra
commented
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Gemma Indra
commented
Xero .... if your customers have been asking for this for over 1 year... why haven't you implemented this yet???
Just give us a drop-down box where we can select which email address we want to send the purchase order/remittance/invoice etc to !! Please :) -
Gemma Indra
commented
This feature would be incredibly helpful and is an issue we are dealing with at the moment.
I myself email purchase orders to our suppliers to their sales email address.
Another staff member emails remittances to their accounts email address.
And another staff member emails sales invoices to a different email address again.
All 3 of us need to delete each email address from the auto generated email pop-up box each time we send... quite annoying and time consuming!! -
Reece Galley
commented
A simple idea that many people are asking for - statements to 2 person, invoices to another
Thank you -
Paul Nasso
commented
Please escalate this, hopefully it is relatively easy to implement it. Competitors have had this option forever.
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Paul Nasso
commented
PO and Remittance advice - separate email address - ability to select different email address for sending PO and remittance advice to supplier. Currently able to add mutiple email addresses to contact, but then required to remove the unwanted email address when sending a PO or remittance advice. This can be labourious when creating a batch payment.