Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.
Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.
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Tony White
commented
For the love of all things holy!! It cant be that hard to allow for postal and delivery addresses in a new contact field then have a checkbox on the invoice to direct who to address it to. It looks sooo unproffesional when you send a contact a quote/invoice with someone elses details on it because your under time pressure and havent updated the entire address field to suit the different contacts within a single organisation.
Have dealt with it in good faith this far but am finally fully and officially over it now. Please hurry with this upgrade.
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Julie Sutton
commented
Anna - I spoke to someone from Xero recently and asked this question about a roadmap - got told that this isn't something that is available that can be sent out.
Crazy ........
No one has any idea what is happening and the planned fixes and improvements as nothing ever gets communicated and you cant talk to anyone at Xero about any of it
And it feels like Xero don't know either -
Anna Chiera
commented
Hi Kelly, do you have a roadmap of when this feature will be implemented? It's been going on too long now and I'm tired of waiting. It would be good to see the plan so we know it is actually coming and when!
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Vivienne Stephens
commented
This is critical for my newest client. Raised this issue years ago. Hopefully with new invoicing it might actually happen
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Heather Jackson
commented
This has been ongoing for years. Raised thousands of times under various 'ideas'. So far no progress. It would be a game change for me.
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Amal Bousamra
commented
This is crucial for my clients
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Jan Ross
commented
I agree wholeheartedly with Justin Smart: "This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of an accounts system like Xero"
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Justin Smart
commented
This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of a accounts system like Xero...
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Tony Tay
commented
Just give us a "Ship to" box to input delivery address, don't understanding why so difficult as is already have the option in purchase order.
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Millicent Gietzmann
commented
Multiple shipping/delivery addresses is extremely important under Customer Contacts for invoice purposes
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Graham Tottle
commented
Sherri, work-arounds are fine (I have my own and I'm sure that others will have developed their own too) BUT... they should not be necessary!
In purchase orders there is an option (bottom left hand corner) to store / choose from multiple delivery addresses or add a new one, so the coding exists already - why have Xero been so reluctant to implement it for Invoices? -
Sherri Mackey
commented
Chariel Kines - How we got around this was including the address as a LINE ITEM with the Shipping. Example: UPS Ground: ABC Company, 123 Main Street, Anywhere, NY
This helped it retain on the invoice incase we had to resend. It was an easy fix since the "Ship To" box was not included on the invoice template anyway, we removed it from our custom template so it only shows the Bill To on the top of the invoice.
Hope this is helpful to you.
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Chariel Kines
commented
I would not be using your program if I wasn't forced to. Multiple shipping addresses per customer should be standard to ANY accounting software. My time is precious and having to constantly change the shipping address on the invoice because I am shipping to the same bill to but 6 different delivery addresses is a nightmare. Copy and paste, copy and paste...every single line six different times only to find out the address I just removed is the very next address I need. And the information on invoice A shouldn't be changing every time someone has to change the shipping address for a different invoice to the same billing address! OMG. So I have to go back and change the information AGAIN just to resend a copy of the A invoice because the customer lost it. And I am not even in accounting! I just close out drop shipments and send the customer a copy of the paid invoice! PLEASE FIX THIS! If a program like Dac Easy could do this 25 YEARS AGO...I don't understand why Xero is having such a problem with it.
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Simon Park
commented
How about fixing this useless **** app/program so you can have multiple addresses and names for 1 contact for example like a real estate company where I have to input landlords while keeping the real estates address with a work order! Time to put on a suit rather than a Star wars t shirt! Happy to discuss further. That is 1 of many comments about this company!
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Graham Tottle
commented
So three months have passed since I wrote about this on X (Twitter) and despite a 'phone call from a Xero rep' assuring me that this would be expedited, nothing has been seen of heard since, which kind of proves my point - Xero don't care, they just want to get you off X asap to protect their image.
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Joseph Powell
commented
Just adding my vote to this very basic feature to be added - hoping it finally does at some point.
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Darryl WESTBURY
commented
I think Xero is pathetic in this area, as every other decent accounting package has this as standard in such as RECKON, MYOB, QUICKBOOKS and many more. Your customers have been asking for this for years, how much longer do we have to wait? Xero is good but should we move onto something that streamlines our business much more effectively and up with the times of most accounting packages. Regards Darryl
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Neville Gardner
commented
I don't need to comment further, enough has been said by many others and I have no doubt there are many more who remain silently frustrated with this inept package called Xero.
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Yvonne Ruge
commented
Any progress on this as the same question is appearing on multiple discussion threads however it has been years based on what I am reading?
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Claire Kirkcaldy
commented
Make my Xero life function better before I retire, be most helpful!