Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
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Nathan Mullenbach
commented
The only workaround I can think of for the time being is to create a group per customer and add contacts into that group. It's a little bit frustrating to have to do this, especially after switching from Quickbooks Desktop, which has an even more frustrating contact structure.
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John Wyllie
commented
Can we get an estimated date when this might be available, this is very frustrating for a significant number of users and has been on the to-do list forever.
I have read the statement above that suggests it's being looked at, but it's still very non-specific as to when we might actually see something. -
Anne Norman
commented
Greg, I totally agree with you. Regretting moving from Reckon Desktop. Xero has created twice as much work for me, without the basic functionality that even Open Source packages have. We have one customer that may have 100 different site addresses in one year, and Xero is creating a nightmare.
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Greg Rostron
commented
Just spent ages trying to figure out why I can't have multiple customer names/addresses for the same business. Now I find out this isn't supported!!
Sorry but this is a pathetic oversight. I'm now regretting migrating to Xero from MYOB.
This is a MUST HAVE FEATURE! -
Accounts Admin
commented
Hey Xero,
This thread started in March 2012. this will be the 11th year. Xero would you have an explanation for such a delay on this??
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Hendrik Jap
commented
Hello XERO! Please make this possible by this quarter! This feature is very critical! There is an option to choose multiple addresses in Purchase but NOT in SALES. How come???
I am looking forward to this feature very soon!!!
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Peter Duggan
commented
I agree, it’s ridiculous that this isn’t an option. Looking through google search results this has been requested for many years. What’s the hold up?
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Peter Williams
commented
Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.
This subject has been talked about for a long time - when wiill we see some results?
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Peter Williams
commented
Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.
This subject has been talked about for a long time - when wiill we see some results?
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Freya Pieroz
commented
I've had to workaround this issue with separate contact cards for each site (and in some cases, for each project with a different person that invoices need to be marked attention to)... That then requires custom reports and statements.
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Anne Norman
commented
New user to Xero here (2 months) and, from coming from Reckon Accounts, I am less than impressed that this basic functionality is not available. Even open source packages such as GnuCash has the ability of Customer:Job functionality.
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Yanik Tremblay
commented
Good morning XERO,
Could we have an ETA for this request. It appears to be a feature that has been asked for years.
In resume: Providing us with the capacity of entering multiple addresses per ORG with also the possibility to put 1 person responsible per addresses.
This use case is a reality with many businesses.
We really need this feature.
Thank you for
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Henrik Maier
commented
Again I like to voice my frustration about Xero's present "simple" address management. We just prepared a quote to a client and client requested on the quote the address to be for branch B. So we had to change the client's address to address B and then issue the quote.
What I did not expect is that this procedure also changes the address on all former and accepted quotes to this client. Quotes are important contractual and legal document forming part of the purchase contract and once a quote is accepted it should never change. At least not unintentionally.
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Joanne Hill
commented
YES! We so need to do this. Xero contacts is fine when your client is an individual with two residential addresses but when your main client is a corporate and your dealing with various staff or departments, there are very limited fields to use. I've just tried to add the details (mobile, email and title) of an accounts person at a building company that we work with, and 1) I can't enter all these fields "Their Title", and 2), I already have 5 contacts under the client and can't add any more. This happens all the time, and we are a small business.
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Christine Carsboult
commented
This is really needed for our business. With multiple suppliers delivering to multiple sites and delivery instructions required on each. At the moment we have to type each one individually - very time consuming
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Nino Driussi
commented
We will not jump on-board till this issue is addressed
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Kaja Koort
commented
It seems this Product Idea was created in 2012 - 10 years ago! Is this idea ever going to be a reality? Something that seems so essential Xero is missing. Quite disappointing.
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Mike Schwede
commented
A classic important detail: Most of our customers have a contract address which is different to the invoice address. So this is really needed.
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Gina Klimasauskaite
commented
Now waiting over 3 years for this update, clients cannot believe that old basic systems had this functionality but Xero platform not even getting close to looking into this matter in UK
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Jill Fechner
commented
https://central.xero.com/s/learning-assignment/a3O3m000007UcgnEAC/lea31109729 noting your learning still references the single page contact form !!