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  1. 38 votes

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    Kit Ying Lee supported this idea  · 
  2. 23 votes

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    Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.

    One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.

    Kit Ying Lee supported this idea  · 
  3. 16 votes

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    Kit Ying Lee supported this idea  · 
  4. 17 votes

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    Kit Ying Lee supported this idea  · 
  5. 70 votes

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    Kit Ying Lee supported this idea  · 
  6. 108 votes

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  7. 12 votes

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  8. 30 votes

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  9. 14 votes

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  10. 46 votes

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  11. 10 votes

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  12. 48 votes

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  13. 74 votes

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    Hi community, thanks for all your input into this idea. Right now, our product team are looking into this space and we'd like to invite any US based users in this idea to participate in some early concept testing.
    ✍️If you'd like to be a part of this please fill in this short questionnaire.
    Spots are limited, and please note that we may not be able to contact or schedule everyone who registers their interest.
    We'll round back to share any progress with you all on the idea here.

    Kit Ying Lee supported this idea  · 
  14. 9 votes

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  15. 8 votes

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  16. 16 votes

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  17. 108 votes

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  18. 10 votes

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  19. 24 votes

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  20. 90 votes

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    Hi community, we'd like to confirm that enabling phone numbers to be stored against additional people within a contact record is not something we have plans to develop at this time. This may be a function we look to explore in the long-term so we're still interested to get a clearer understanding of users that'd like to see this developed, and will continue to track this through the conversation here. If there's any change we will let you know on on this idea.

    Kit Ying Lee supported this idea  ·