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This issue is still of critical importance to time efficiency and the professionalism of our business. Please respond Xero

Here we go again and still XERO REMAINS SILENT!

How much longer before this issue is addressed?
Yet more emails going into spam and replies to ones our clients do receive not getting to us because their systems do not use the reply to address.

As a consequence we frequently see very late responses being received along the lines of this latest one the text of which reads.....

Morning All, I’ve just picked this email up from my Junk Folder in outlook
I think that the original will have been in there also, and I may have inadvertently deleted it along with the invoice – Sorry!
Can you arrange to pay *** asap, I can confirm the order agreed was .....

It is hard enough securing the work in the first place and having to continuously chase clients when invoices, statements sent from message-service@post.xero.com as opposed to our own dedicated email address is very time consuming.

Come on Xero, at least provide us with an indication as to whether you have any intention of addressing this issue please and, if so, the likely timescale.

This needs to be fixed – at the end of month when sending out invoices I can guarantee that at least a couple will not reach their destination. It is not until the following month when contacting late payers that we discover they never received the invoice!

We then have the extra time it takes to download the invoice or send it to ourselves, then resend out from our domain!

This shouldn't be a problem for Xero to fix...please!

Whilst workarounds maybe possible, considering the amount Xero charge for subscriptions they should delay no longer and simply fix this issue. We do not even get alerts when our clients try to reply to the wrong address. This is simply wrong and should have been sorted long ago.

This is a big issue and is stopping some invoices from getting through

Please give us an update

UPDATE - I have solved this with an imperfect method, that works fine. We had a case with XERO that went nowhere as they have NO plan to implement authenticated SMTP mail.

Here's our solution:

In our Micrsoft365 tenant for our domain.com.au I've create a shared mailbox called xero@mydomain.com.au with an alias per customer as customername@mydomain.com.au. I then alter every customer email in XERO from their real email address to the new customername@mydomain.com.au and all invoices generated now come into the Shared Mailbox where a rule bounces a copy to their real email address.

Now they all go out from my fully authenticated 2FA complaint domain even with my server generated footer via CodeTwo. Yep, some admin involved for sure but now I am in control and even get send/receive receipts.

The accounts department love it as now customers can reply with queries also and there is not a noreply@ email. All the invoices are in one spot with time-tracking for an audit if we need. In setup terms this took a day of IT tech time (to get the bulk of current customers on) to implement this, and then each new customer needs to be onboarded into 365 as an alias to the shared mail box then bounced to their real address (15 min setup). We are happy to take this extra time as we ended up with a simple system that really has good 'other' benefits too on top of fully authenticated email originating from our domain name.

Maybe others may also see value in this.

This is a big issue that is stopping lots of businesses from getting paid.

Everyone here is right and not being able to send authenticated mail from your own domain is plain wrong.

Richard F has the right approach - fix it!! I too know all about how this is to be achieved and it'd cost XERO a days consult... so it is not money that is the issue.

I'm thinking this is likely just planned marketing, as every email has XERO on it and it is a strategy to get more customers.

Marketing vs. Security..... hmmmmmmm

I know this feature has been asked for a lot, as I see it all the time on Xero forums. Businesses ought to be able to use Xero to send their invoices out by email Using Their Own Domain Name, and not from an @post.xero.com email address. Now I realise that this is actually a very complicated request, because it needs to be setup just right otherwise poor delivery (ie the percentage of emails which get to people's main inboxes) will be the result. But I already have poor delivery of emailed invoices from Xero - there are multiple customers of mine who have never seen one of my invoices! The invoices are sent out just like those to my other customers, but they never get them. Also, because all Xero customers' emails come from @post.xero.com, it only takes someone to click "Spam" on invoices from one company, and suddenly they have blacklisted invoices from ALL businesses that use Xero.

To be clear, this isn't a complaint, this is an opportunity. I am a DNS and Email Deliverability expert, and I would love to work with your product development team to help you roll out an optional feature where any Xero business can reliably send out their emails from Xero, using their own domain name, and therefore achieve higher deliverability. It will also be easier for them to detect fraudulent fake emailed invoices, which coupled with "BACS Push Payment Fraud" (Google this?) will help you help your customers to avoid being scammed. This kind of Fraud has exploded in the UK in recent years.

Add an option for us to add a company email address to send from within the system using user name/password authentication. This could be from a system such as Microsoft 365. This could be an integration with a company's Microsoft 365 system.

Unfortunately and for some reason only known to the Xero development team the email sender address is still not appearing as coming from my user account name??
The only solution for me is to NEVER trust the email option on Xero. I either email doc to my own company email account and forward on or download the doc to desktop and email from my company email account to guarantee communications aren't lost.

Please take action, we missed an important order, the customer sent the order to messaging-service@post.xero.com and not to our organization.

Pretty Please!

Started in 2013, now nearly 2023, customers still not receiving emails sent by Xero,

Come on xero, why are we paying a premium price for a sub premium service........

Looks so unprofessional that my invoices don't come from me.
It also looks a bit dodgy (scam like) if receiver is not familiar with Xero and its process

Xero Admin first shared this idea on June 27, 2013. Why do you have this product idea forum if you are not working to implement the ideas necessary for Xero to function appropriately?

What's the trigger to get this progressed, do we need to get so many votes or something?

It's crazy we can't have a more professional solution.

Clients often reply to emails by clicking on the senders address i.e. messaging-service@post.xero.com and not using "Reply to" feature. This means that a client thinks they have replied to us but we never receive it and they do not receive any kind of alert.

We really need the ability to display senders address as ***@company.com the same as reply to address to alleviate this problem. At the very least they should be warned that they have replied to wrong email address and to resend their email using the "Reply to" feature.

According to your customer ideas posts it would appear that this was first raised as a problem back in 2013 - any chance of a revisit?

This has caused us massive issues and cost us a lot of money! Why has this not been implimented already?

Urgently needed! A big problem at our company, with customers missing quotes and invoices etc.

I Agree, we have a lot of manual handling at present as the director wants everything to come from the company branding.