Enter your idea

If a customer pays an extra amount, say 50c, and an overpayment is created for the 50c, I can no longer send a receipt for the full payment. The option is just not there on the Payment screen.

I'm kind of shocked that this needs to even be raised as an "idea". This should be core functionality. How am I otherwise meant to communicate to the customer that they have a credit on their account? I cannot print it or email it. This is kind of silly.

A simple print and email button for an overpayment is essential to provide our customers with a receipt/credit note. Taking a screen shot is not very professional.
The Xero Team shared this idea on the 18 Aug 2013 and it still hasn't been implemented!

This needs to be rectified immediately. We cannot issue a receipt to a client that has overpaid one or multiple invoices in one transaction. Currently having to resend their invoices (of which there may be many at a time) to clients showing that there is $Nil owing after the payment instead or simply emailing one receipt which simply shows a credit for the overpayment.

Very poor Xero.

Some customers, especially large corporate customers, require credit notes to be issued for whatever reason, so there is a paper trail for their accounts department. Not being able to issue a receipt for an overpayment, which is essentially a credit sitting on someone's account is not really acceptable.

It is important to have this feature, as it will help accountant to share payment/overpayment receipt in PDF format with customer.

As currently happened that I received payment, applied 1,690.07 against invoice and remaining amount booked as overpayment.
And now I wanted to print the receipt of this transaction but there was no option available for this.
So I was not able to print receipt and couldn't share with customer.

If we make a batch payment from our trust account to our working account for client fees I will send the clients a receipt. In some instances one of these client amounts will be an overpayment (as they have already paid their invoice) and once allocated to overpayments I loose the ability for the whole batch to send a receipt. Please add the functionality for sending overpayment receipts.

I have had a customer pay us three times for the same invoice! presumably due to misreading their statement and thinking they owed us, rather than that a credit amount was showing.

It would be so much easier if you could email an overpayment, this would:
1. Let the customer know they have overpaid and the amount
2. Advise that you have received a payment.
3. Be less work for ourselves

Currently have to screen snip, attach to an email, explain the situation etc. etc. It really becomes a nuisance if someone overpays.

Related - it would be fantastic if you could email a receipt which showed the total amount received and where it has been allocated. E.g. part to an invoice and part to an overpayment.

If the system can print out a copy and state the necessary information such as:

1) Invoice number that was overpaid
2) The status of overpayment (e.g. under credit, is applied to specific invoice number)
3) The amount overpaid.

Will be convenient and reduce human error since necessary information is stated clearly.

I have this happen a lot and have to do a screen shot to send when asked about Overpayment that has shown up on a statement.

Yes please add this - it's extremely confusing workflow for our team, but also the client needs a confirmation of payment (particularly in this case!), and it's not possible to issue one.

Please add this feature as you need to be able to supply the customer with a copy of a payment

All payers ( ie customers, overpayers, payers of deposits etc) should have the option of receiving a recieipt confirming their payment has been received

This is really important as our clients want a copy of an overpayment to keep on file in their own account file.

Critical - Customers and Clients ask for a copy of an Overpayment and we can not provide it. It then looks like the system we choose to use is inferior.

why on earth doesn't this system work with over payments and credits, it so easy in other software apps. i cant email the over payment either, it voids the point of usinf xero - far too many steps.

I think it is imperative that we send a receipt for customer's overpayments. Xero get onto this asap please

I couldn't believe that you can't print out an overpayment :(

I need to send payment receipts to customers which include any overpayment they have made - we deal with international currencies which means this happens often. Being able to send a receipt in the normal way would make a big difference to me. I currently have to let them know by email, which isn't ideal.

sending receipt is critical in a business