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378 votes and 10 months and still nothing from Xero. Kelly Munro stated in September that Xero are working on it, but nothing since then. This is unacceptable in terms of basic customer service in A) sorting out an issue that so many are being inconvenienced by and B) updating their clients as to progress. I am really not interested in excuses from Xero about how complex their systems are, we need solutions not excuses and platitudes. I find it inconceivable that Xero do not have coders / IT specialists who could sort this out quickly if there is there is actually the will to do it.
Maybe it's time to take to Twitter (@Xero) to advise potential new clients how poorly their customers are treated......

Quite a critical issue in my opinion. Running a small business we have to be as efficient as possible and use our time wisely.
We have several clients with multiple delivery addresses, and each time we invoice, we have to change the delivery address- which is INCREDIBLY time consuming and hinders our work efficiency.
I am fully aware we can make an individual 'Contacts' list for the same customer and allocate individual addresses, however this will then require separate monthly Statements etc, which again is not the most effective and seamless way to run a business smoothly.

The only workaround I can think of for the time being is to create a group per customer and add contacts into that group. It's a little bit frustrating to have to do this, especially after switching from Quickbooks Desktop, which has an even more frustrating contact structure.

Can we get an estimated date when this might be available, this is very frustrating for a significant number of users and has been on the to-do list forever.
I have read the statement above that suggests it's being looked at, but it's still very non-specific as to when we might actually see something.

Greg, I totally agree with you. Regretting moving from Reckon Desktop. Xero has created twice as much work for me, without the basic functionality that even Open Source packages have. We have one customer that may have 100 different site addresses in one year, and Xero is creating a nightmare.

Just spent ages trying to figure out why I can't have multiple customer names/addresses for the same business. Now I find out this isn't supported!!
Sorry but this is a pathetic oversight. I'm now regretting migrating to Xero from MYOB.
This is a MUST HAVE FEATURE!

Hey Xero,

This thread started in March 2012. this will be the 11th year. Xero would you have an explanation for such a delay on this??

Hello XERO! Please make this possible by this quarter! This feature is very critical! There is an option to choose multiple addresses in Purchase but NOT in SALES. How come???

I am looking forward to this feature very soon!!!

I agree, it’s ridiculous that this isn’t an option. Looking through google search results this has been requested for many years. What’s the hold up?

Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

This subject has been talked about for a long time - when wiill we see some results?

Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

This subject has been talked about for a long time - when wiill we see some results?

I've had to workaround this issue with separate contact cards for each site (and in some cases, for each project with a different person that invoices need to be marked attention to)... That then requires custom reports and statements.

New user to Xero here (2 months) and, from coming from Reckon Accounts, I am less than impressed that this basic functionality is not available. Even open source packages such as GnuCash has the ability of Customer:Job functionality.

Good morning XERO,

Could we have an ETA for this request. It appears to be a feature that has been asked for years.

In resume: Providing us with the capacity of entering multiple addresses per ORG with also the possibility to put 1 person responsible per addresses.

This use case is a reality with many businesses.

We really need this feature.

Thank you for

Again I like to voice my frustration about Xero's present "simple" address management. We just prepared a quote to a client and client requested on the quote the address to be for branch B. So we had to change the client's address to address B and then issue the quote.

What I did not expect is that this procedure also changes the address on all former and accepted quotes to this client. Quotes are important contractual and legal document forming part of the purchase contract and once a quote is accepted it should never change. At least not unintentionally.

YES! We so need to do this. Xero contacts is fine when your client is an individual with two residential addresses but when your main client is a corporate and your dealing with various staff or departments, there are very limited fields to use. I've just tried to add the details (mobile, email and title) of an accounts person at a building company that we work with, and 1) I can't enter all these fields "Their Title", and 2), I already have 5 contacts under the client and can't add any more. This happens all the time, and we are a small business.

This is really needed for our business. With multiple suppliers delivering to multiple sites and delivery instructions required on each. At the moment we have to type each one individually - very time consuming

We will not jump on-board till this issue is addressed

It seems this Product Idea was created in 2012 - 10 years ago! Is this idea ever going to be a reality? Something that seems so essential Xero is missing. Quite disappointing.

A classic important detail: Most of our customers have a contract address which is different to the invoice address. So this is really needed.