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Hi everyone, we want you to feel heard and know that we are taking your thoughts seriously.
We understand the impact changes that we make have on our customers. As we continue to grow both the product and breadth of customers that we serve, there are many factors consider through design, developing and implementing solutions across Xero.
In relation to new invoicing in particular, our team has been staying super close to the feedback we’re receiving and are continuing to iterate on the experience to keep improving new invoicing for you all. Since we last engaged there have been many small releases but some of the chunkier updates that I know have also been share in this conversation include developing the detail of history in new invoicing, enabling the ability to copy to a draft quote, and reducing the amount of clicks through things like being able to delete a line with one click and directly downloading a PDF of an invoice when you click Print.

We’ve just published this blog ( https://blog.xero.com/product-updates/xero-invoicing-smarter-flexible-future/ ) with some updates to new invoicing. It includes what’s been delivered and a message from Darren, who heads up the teams working on new invoicing. He’s given a sneak peek into some of the updates on the way.

Next week we’ll also be launching a new release notes page on Xero Central with lots of detail and timelines about features that are planned for new invoicing. I’ll share a link to that page once it’s live.

There will be more to come as we continue to develop new invoicing and other parts of Xero and we continue to encourage you to engage and stay across individual ideas raised on Xero Product ideas where we’ll keep you updated of any progress.

Hi community,

We want to acknowledge your feedback following our announcement on the retirement of classic invoicing. Please know that your insights are very valuable and the product teams have been reviewing them every day.

Our decision to retire classic invoicing was not something we made lightly, and we want to provide some context to help you further understand the rationale behind it.

Millions of global customers use Xero invoicing every day, with different needs and preferences. The high-value functionality and features you’re asking for (such as multiple contact addresses, part payments and more flexible invoice templates and branding tools) can only be unlocked by the technology provided in new invoicing.

There are other long-term benefits we can provide with this technology too, such as more flexibility, customisation and new features and workflows. It’s also important to help us meet crucial regional requirements, such as eInvoicing in APAC/ UK or sales tax functionality in the US.

Classic invoicing is built on outdated technology and requires ongoing maintenance and significant resources just to keep it operational. We can’t continue to support both. We know there is some essential functionality that new invoicing needs before the classic version is retired – and we have committed to delivering this (as outlined in our blog ( https://blog.xero.com/product-updates/retiring-classic-invoicing/ ) ).

We know that learning new product features can be a challenge when you have established ways of working. We will be providing more education on the experience and are continuously updating the design and usability of the product. Your feedback will continue to help us iterate on and improve the user experience as we move ahead.

We are going to move this idea to not planned. We are confident that new invoicing is the way forward and will continue to share updates as we drop new functionality in the product.

We will also be sharing a Q&A video soon, where our Chief Product Officer Diya Jolly and members of her leadership team will provide answers to some of your most common questions on new invoicing that have been coming through in Xero Central and our Facebook communities. Thanks