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Email Settings - Custom sending domain security SPF;Dkim;Dmarc

With the implementation of Google and Yahoo email security please enable the ability to send out invoice, quotes and statements using our own domain.

We are seeing more emails that are sent from within Xero being flagged as Spam or put in Quarantine, especially if the recipient is using Outlook 365.

Xero needs to implement the ability to send from Xero from our own domain.
Please furnish us with SPF sending ip/include host name and DKIM certificate. This will reduce the number of email blocked/junkmail, and increase the security of mail sending.

22 votes

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Derek Middleton shared this idea  ·   ·  Report…  ·  Admin →
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  • Edward Kay commented  ·   ·  Report

    +1 (more if I could)

    It seems many company firewalls are now explicitly marking messages from messaging-service@post.xero.com as spam, or in some cases deleting them without even reaching the recipient's inbox. I have examples of both from my clients. This is despite the Xero address passing SPF / DKIM / DMARC checks.

    PLEASE give us the option to set up DKIM records on our own domains so we can authorise Xero to send email using our own domains.

  • Laurent Bangil commented  ·   ·  Report

    As other have said, this is an extremely critical and urgent feature.
    I spent an awful amount of time chasing prospects and customers alike because quotes, invoices and purchase orders, more often than not, get stuck in their spam folder.

    It looks extremely weird to our customers when the payment links and emails from Stripe use our domain but somehow the invoice and quote don't.

    Please make this feature a priority.

  • Maynard van Gend commented  ·   ·  Report

    I make use of external email sending services that comply with SPF, DKIM and other email sending requirements that are configured on the domain DNS servers. Either allow us to make use of and external email sending service, or integrate the same features into your product so that our emails do not come from Xero.com and end up as SPAM or Junk email.

    This is a critical feature that needs to be added.

  • Adam Vann commented  ·   ·  Report

    The fact every other accounting software can do this, and I pay a fortune for Xero to only then go and chase all my customers as it's in their junk box. Please can this be sorted out

  • Maylen Arroyo Alvarez commented  ·   ·  Report

    Please this is extremely important. I have to chase people to pay me because their invoices are in the spam folder!

  • Tim Bowen commented  ·   ·  Report

    This is very important since currently we are unable to send invoices from Xero since they all get marked as SPAM.