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  1. I have employees with bank account numbers that include a letter. Xero won't accept this as valid. The bank won't accept it as a valid account without it.

    This means that I can't have the correct bank details in an employee's information, nor can I create a .aba file with the correct details for that employee, nor can I create a bill payment for a reimbursement for that employee, nor can I pay any bill for any other entity in the same position.

    I would like to be able to pay these people the same as I do everyone else.

    5 votes

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    0 comments  ·  Payroll  ·  Admin →
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  2. In the old version of the report you could over type a selected account with another to quickly see the new account.
    In the new version you 1/ can't see the accounts you choose easily, 2/can't deselect (you must first "Select All" then "Deselect All".
    If I have missed something please let me know.
    This is making spot checking of account transactions much slower, and time equals money.
    Thanks in advance.

    1 vote

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  3. The lock date feature is great for preventing back posting as a whole but we would benefit from a lock feature for specific nominal accounts - to prevent colleagues posting to a specific account until dates are unlocked.

    32 votes

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    Thanks for your idea, Sarah - We'll get a sense of the interest here.

    Perhaps in the meantime you could look to use the Archive and restore options for an account in your chart of accounts as a way of managing this? 

  4. Declined quotes to appear in the activity list of a contact - At the moment they do not and the only way to determine if a quote was raised previously is through a search through quotes.

    Since it is an activity linked to a contact, fruitful or not, this should be linked to activity list of the contact.

    7 votes

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  5. With cheque books out of circulation and therefore not being able to supply a bank deposit slip for proof of bank account number - a form showing our company bank account name and number where we dont have to take a screenshot of the dashboard and white out information. May exist already or an easier way?

    1 vote

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    Hi Trish, as a form of verification this is best provided from your bank rather than Xero. 

    We'd recommend approaching your financial institution/bank for a form such as this that can verify your bank account name and number. 

  6. A number of users mistakenly post lines on their sales invoices to expense nominal codes, for example when recharging their mileage to a customer they credit this to Motor Vehicle Expenses instead of using their correct Sales account code.

    Most other accounts/bookkeeping packages prevent this by default by only allowing sales invoices to be posted to sales nominal codes. Xero however allows sales to go to virtually any nominal account of the user's choosing, leading to this error cropping up quite often.

    Could we have a way to restrict sales invoices only being posted to sales nominal account codes?

    1 vote

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  7. Please add chart of account codes as a filter on the Income and Expenses by Contact report

    2 votes

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  8. Hi I need a detailed report like the Payroll transaction list report that also includes the account code the amount was posted too. I want to reconcile the journal posting to the Indvidual's so i can see who is incorrectly setup.

    3 votes

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     ·  1 comment  ·  Payroll  ·  Admin →
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  9. I would like to request that the parameters around the business snapshot ratio's (specifically current ratio) exclude long term loans that are connected to a bank feed.

    Currently if a long term loan is connected to a bank feed it must be allocated as "Bank" this then over rides any account type or account mapping settings otherwise designating the account as a long term liability in regard to ratio's. Xero simply assumes if it is "bank" it must be an overdraft or credit card and therefore is a current liability. This deems any ratio's within the business snapshot relying on…

    4 votes

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  10. I've received multiple calls from customers who were confused when trying to find my bank account details on the online invoice. They couldn’t see the bank account details immediately on the view after clicking the "Review and Pay" or "View your bill online" link in the Xero email. Initially, the invoice shows only the Stripe payment option, and customers must click "View Invoice Details" to see my bank account information. This setup is confusing and not straightforward for customers!

    According to Xero support, it’s impossible to change this view for customers:

    "As these small changes were requested by many users…

    2 votes

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  11. There is no functionality in Xero to 'Hide account codes on all pages' as we have "Hide decimals on all pages'.

    Can we have this functionality - at present we need to check each page before publishing to ensure that there are no account codes showing.

    3 votes

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  12. There is a role setup for Invoices Only (Purchases). This is useful if you want to have a User process Accounts Payable Invoices, but without providing access to Sales Invoices.

    However, if you login with this role, you can see 'All Contacts' as well as the list of all 'Customers' and the billing amounts outstanding. Surely this is inappropriate if the role is for Invoices Only (Purchases)?

    The suggestion is that a user with the role 'Invoices Only (Purchases) can see Supplier contacts, but cannot view Customer contacts (which is really what most people would expect if…

    45 votes

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  13. Within Xero Projects, we would like the functionality to be able to amend the project setting so that we can set the default to non-chargeable for bills and expenses rather then the current automatic % markup.

    The current approach means that the project reporting shows bills outstanding when they aren't particularly relevant when you have contractors delivering the work for an agreed price. at the moment we have to go into each category and amend each line item

    2 votes

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  14. It would be very useful to be able to search bank rules for an account code, since account codes cannot be archived/deleted if there is an associated bank rule. I eventually found the relevant bank rule but it was very time consuming to go through each bank rule individually - there can be hundreds of bank rules.

    3 votes

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  15. Ever since Xero updated the online view to hide invoice info, I get one or two clients a month asking me what they're being billed for.

    Of course all they have to is click for details, but users are funny that way... they're not seeing it, and there's really no good reason to have this info hidden. I wish there were at least a setting to show them as expanded/visible by default, or even just have the first bit revealed so people would notice that they can click to expand.

    As it stands I have people who think I'm…

    2 votes

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  16. When downloading the individual payslip it would be nice if the PDF would say the persons name rather than the default filename of Payslip (1) etc
    Other payroll software such as Shape does this. Shame that Xero doesn't

    2 votes

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     ·  0 comments  ·  Payroll  ·  Admin →
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  17. When processing a batch payment report on Xero and exporting to excel to upload to the bank, separate the Account number and sort code - it currently processing them as one number omitting any zero's and this creates an incorrect bank account number, so makes the report useless.

    3 votes

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  18. Currently the PPL pay item can only be allocated to an expense account.

    This is not in line with the Australian Accounting Standard.

    Can Xero update the ability to allocate to a liability account, please?

    https://www.servicesaustralia.gov.au/reporting-requirements-under-paid-parental-leave-scheme?context=23121

    4 votes

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     ·  2 comments  ·  Payroll  ·  Admin →
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  19. Currently the Account Transactions Report calculates Debits minus Credits which means a positive Running Balance shows in brackets and a negative Running Balance shows without brackets. This is totally contradictory to the usual accepted Accounting Rules. Can this be changed so that the Running Balance is calculated as CREDITS MINUS DEBITS please ?

    3 votes

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  20. One of the most irritating features when using the Aged Receivables Detail report for Credit Control purposes (downloading to Excel and pasting into an email) is that when selecting the Date Range under Aging periods and the Invoice Date under Aging By, it continuously defaults back to the first option.

    Kindly allow the setting of a default to prevent the system from continuously defaulting back to the system setting.

    1 vote

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