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We're internet experts and I just signed up to Xero.
I'm frankly aghast that you've not enabled SPF (DKIM would've been nice).

With Google/Microsoft/Yahoo and other spam protection services heavily relying on SPF to prevent email spoofing I don't see how you cannot have this on your roadmap?

Coming from FreeAgent this is a step backwards - https://support.freeagent.com/hc/en-gb/articles/115001218370-How-to-authorise-FreeAgent-to-send-emails-from-your-business-address

This is a fundamental feature that all other accounting software offers. When emails land in junk folders, it leads to delayed payments, significantly impacting small business owners whose cash flow is crucial for business success. It's baffling that everyone using Xero is sending their invoices from the same email address. This can be very confusing for large companies receiving multiple invoices from small businesses using Xero. For instance, most email providers now save email addresses under the sender's name, and my invoice appeared as another supplier's name in the client's emails. This is not only confusing for recipients but also poses a significant privacy risk when replying. As a result, I can't email invoices from Xero anymore, which means I also can't use the online payment features. It's such a shame, and I will be moving away from this software as soon as possible. Please prioritise this feature, Xero, it's such an obvious need and disappointing that you have not developed such a basic feature.

I would love to send invoices using our SPF records to increase deliverability! This is a significant issue for invoices sent to junk or ignored.

Or at the very least Xero could configure their domain fully so that these emails do not fail current validation methods!

This is something I think should be done as the major email clients have started asking for domain authentication and I think it looks more professional for companies to send it from their custom domain rather than a .xero email address , also it would be good to have a reply to email address as the sales person sends the invoice but the query should go to the accounts team if any

Allow email from custom domain so emails to clients don't bounce. so email would come from accounting@xyzcorp. com instead of xero.com which gmail marks as suspicious. Yes i know you can tell customers to add to safe sender list, but they don't know how half the time and don't want to be bothered the other half. Other services do this, just need mail records for authenticating sending on our domain behalf. PLease implement this.

Why don't you simply give the option to relay email to those that need it. Just state that any issues with email delivery is not a Xero problem unless using the Xero system.

We use Exclaimer email signatures, and not being able to relay through 365 means these do not get added to invoice emails. Our invoice emails have taken a step backwards now we are with Xero, and we moved from an old version of Sage...

So this is really needed ASAP. All my invoices are all going to SPAM. Is Xero going to reimburse for the addl. time spent?

I checked out PaidNice. It looks very good and capable, but to send out emails using your own domain name requires their Pro plan, which is $69.00 USD a month. That's more than double what I pay for my Xero subscription!! A case of the tail, wagging the dog!

A good way to stop Xero invoices going to spam is by using Paidnice to send them instead: https://www.paidnice.com/schedule-custom-invoice-sends (from your own domain, and with custom branding)

Unbelievable this won't be supported. The spam coming from xero.com is shocking!

You are really ignoring this? Wow.

This really needs bumping up on the priority list. We're getting more and more reports of customers not receiving invoices due to the shared Xero domain being targeted by scammers. We really need to be able to use our own domains😧

This is not the first time someone has put this forward, there are many others who have raised this before and one I am following is from 2013

Xero have said it has no intention of allowing this.

As an MSP that uses Xero one of my customers employees received several Online Crypto Purchase Invoices coming from Xero email accounts. He does not do Crypto for 1. Secondly these are phishing emails using messaging.service@post.xero.com.

This is why we need our own ability to use our own domain to send out these messages.

If Xero is going to take any responsibility and Liability for someone clicking on a bad link or paying for an unknown invoice, then keeps the domain as Xero. I will be happy to have the attorneys that received this fight this battle. It was a law firm that received several of these messages I attached so other users can see what they received.

I appear "Bad Actors" are now trying to use Xero to fool people into paying for Crypto using Xero. Invoices. Xero either knows about this and is investigating the issue or no one has mentioned it to them and are unaware about this issue. I am assuming nothing is being said from Xero about this yet as they are investigating.

Xero you can reach out to me directly if you need to. But if I start losing customers because of this I will take legal means to hold you accountable for all money's lost and future estimated costs.

We have started seeing that emails are getting blocked as the "Display Name" doesn't match the email address of "message-service@post.xero.com".

To stop this we created a custom address in Xero and set the "Display Name" to "message-service" and then the users real email as the Reply-To address.

It's not ideal, but it seems to be helping for now.

This volume of rejected emails has risen to astronomical records recently. No matter what Xero can do, if it is incapable of sending invoices to our clients then it is no good for our business and will need to be changed irrespective of the problems that creates.

This is important and needs to be added.

I am currently unable to use Xero to send invoices to clients - because they think it is junk mail and refuse to open it.

We need the ability to send email from our own domain to prevent spam. It is ridiculous that Xero cannot accept that companies want their invoices sent out from their own company domain.

Furthermore, it is one thing for Xero to suggest asking a company IT dept to ensure that emails from post.xero.com are whitelisted, and quite another trying to talk private individuals, with limited computer knowledge, using dozens of different email clients, through doing the same thing.

Closing the last thread where this was being requested was a cynical ploy from Xero to prevent discussion about an essential feature. This requirement, and discussion about it, is not going away.

Hi Adam,

My review wasn't flagged flagged by them and is still displayed online. They shouldn't be able to block your review if you followed TrustPilot guidelines.