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Totally agree with you Karen (posted July 21, 2026 @ 1:25AM)

Subscription for the vital accounting software is expensive enough without add-ons.

All we want/need is you to implement the suggestions that your competitors eg QuickBooks already have in place!!! It's not rocket-science surely !!!

Agree with both posts below - Xero is not listening to it's core user base and just to rub it in, they've sent another email about the improvements they've made that no-one asked for and another about using 3rd party apps to save time but all have a cost on top of the Xero subscription which a lot of SME's can't afford or justify.

Sadly, Xero have lost track of their target market. They are integrating with AI financial reporting tools (big corp market) but lack basic functionality that the small to medium market needs. We are an SME with only 5 employees and I am having to brief my admin clerk on workarounds to enable basic functions - like emailing bills to one contact and statements - to another. Any company where more than one person uses xero, and with more than 15-20 customer accounts, would find Xero unworkable for invoicing and statements.

Pretty much anything is POSSIBLE. However, it seems that Xero prefer to have software that looks pretty, and appears to be advanced, but that does not actually have the functions that businesses need in order to be efficient. AI is not currently an essential part of the day-to-day accounting process. Xero appears to prefer to attract new customers, rather than keeping existing customers happy. Multiple email addresses were actually being worked on about five years ago, but the project now seems to have been quietly shelved.

I do not understand why Xero are so unwilling to address any of the multiple issues with email, when it is such a core part of most business models.

Good day Kelly Munro

I want to know if the XERO program can be upgraded to more than one delivery addresse for customers?
We need this in a bookkeeping program but after 6 years + on Xero you are still unable to "fix" the program.
I would just like to know if this is this a matter of you are unable to change the program?

This is becoming a real issue for us now, more and more customers are wanting invoices sent to a different email address than their statements, its not practical to take out the email addresses not required when sending EOM statements, we have 100s, I wouldn't even be able to remember who wants what.

Agree with previous comments - this is making us look very unprofessional

Xero wonders why they are loosing customers. Stop chasing AI, and start listening to what your customers are asking for. Some basic requests are not fulfilled, but we get a useless Jax, and a new look that wasn't needed. It's certainly in my mind to change to a different platform.

Agree that this is critical.

The suggested workaround is not practical and prone to human error.

This is a basic function that most businesses expect as standard and it makes my business look unprofessional when I have to explain why I have accidentally used the wrong email address.

The lack of this functionality is reason to migrate to another supplier.

Are you able to provide a better update than it being "something we want to address longer term"?

Many thanks,

This is gettting absolutely critical now

I am continually asked to set up email addresses for a customer portal address to send invoices to.

Another manned email address is for queries and customer statements

My manual; 'written' (yes in this day and age!) list of emails to delete out of each customer communication is ever growing and it is getting beyond a joke now. This simple function should be automated especially for Statements

I have over 2500 customers to handle, it cannot continue as a manual process just for communication.

PLEASE XERO, this issue is not going away

YES, YES, YES - I'm in the same camp as you
ESP with AI reading invoices & statements this is quite time consuming .

Xero's entire email handling is problematic. We have overcome this limitation (and several others) by assigning a new, single, dedicated email address within our company's mailbox to every single entity within Xero. All Xero emails then, via outlook rules, get received and sorted in our mailbox. Using the distribution list function within outlook we then "cleanse" and forward on the invoice / purchase order / remittance etc. As much as this sounds like a lot of work and not suitable for everyone's customer list, it has turned out to be much, much more efficient than trying to achieve anything similar within Xero. Added to that, all emails sent to customers are now from our own Domain and we have the sent history.
Looking forward to our Accountant signing off on a move to a platform that actually does the customer handling side properly!

The original idea is not well explained, I opened a similar one under another heading but it was merged with another poorly explained one.

It's very simple. Outgoing emails for Invoices, Purchase orders, Quotes, Remittances etc, often go to different email addresses.

Adding several contacts and then removing the wrong ones as suggested it what I'm sure most people are already doing, but it's a bad solution.

Most obviously, because the initial info loaded is always wrong, sending emails for a purchase order to every contact in a company clearly is problematic: duplicate processing, replies stating the correct email etc.
It's always possible for the person to accuse just send the email as is and forget to remove every other email...

And that depends on them knowing which is the current email! What about staff who are given ability to send a PO but certainly aren't going to know all the correct contacts for every business?

The recent PO changes made this a lot worse by hiding many of the extra emails, this has been improved now I noticed yesterday, where all emails are displayed and can be removed with a x quickly.

The issue remains, and the solution is very clear. For each contact add a selection of check boxes for what type of emails they should be included on.
Either that, or list each type of email and allow allocation of contacts to each type.

This seems like you are talking about the email addresses you are sending invoices/quotes to...

Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

My idea was to be able to set separate "FROM" email addresses (in settings) for invoices/quotes so that when they reply it goes to the correct department as currently there is only 1 you can set as default.

Separate email address for Statements

the increase in AI is showing an increase in sending customer invoices to a portal email address, which does not handle anything other than pdf invoices

When sending a statement, Xero picks up the portal email address along with others and so consequently I have to manually edit the email address required for the statements to be sent to

I have over 700 customers statements to send out each month - my little piece of paper to remind me to change emails to a statement email address is getting longer and longer each month

Please can you provide a separate Statement email address box, just for statements please
Thank you !

When are you going to sort this - constant work arounds are time consuming.

Because of the manual nature of having to select the correct contact all the time for the different email types - remittances, receipts, invoices etc... - errors are often made which both annoys our customers/suppliers and delays us receiving payments which are vital for our business to succeed.

Could you PLEASE give us an eta of when you can update Xero to specify within the contact which email types each gets - your competitors do this as standard so why you don't implement this as a matter of urgency beats me

Hi, any update as to when this might be happening. Getting an increasing number of emails from different companies saying they now have 2 email addresses, one for invoices (automated) and one for statements. It feels unprofessional telling them we can only have one email address. We have too many customers to go and manually add/delete each month when sending the statements. You seem to have updated a lot of things lately that I don't find useful. This would be.

This would also be nice to have for purchase orders. Usually, different departments or individuals deal with invoices, quotes and purchase orders. Also, reminders need only go to finance department not to all on the mailing list. This would be great to set different emails for each.

Have an area under Financial Details when editing a customer to add in their specific Remittance email address that automatically populates when sending a remittance advice?
Currently have to manually go through the whole batch payment list to update to the correct remittance email addresses for companies that require remittances to go to a certain email address.
The email address can be added as a second contact, but there is no option when sending the remittances to select from multiple contacts either??

I would also like to know if this is possible as quotes are sent to a separate department to where invoices are sent.

Would love to be able to set a different email address for sending Quotes (info@) and Invoices (accounts@) so that queries are responded to more efficiently instead of having to forward the email query between different departments each time.