Enter your idea

Need to be able to select from the different email addresses in contacts for sending quotes and invoices without them being ticked as 'include this email with emails'. Also, the ability to edit email addresses in quotes has disappeared.
Currently, the whole email needs to be deleted and re-typed. The old format used to allow you to simply edit the email address.
ie, the email address is Name@southerncrosscarecommercialgroup.com then you could simply edit the Name. We have clients with 100s of staff with high rotation therefore unable to add all emails as a contact.

@Kelly Munro
This would be a great feature, however Xero does not seem to entertain the ideas for "larger" business or accountants - which is very sad.

Need to be able to add multiple contacts and email addresses and be able to select different ones for sending quotes and invoices all from the app.

Kelly, any update?

With Multiple delivery locations and different contact person as existing only has one delivery locations so everytime we need to key the new delivery locations and contact person. Please allow multiple ( as least 4 locations) for each customer. Hope the feature will be coming out soon. Thank you.

Heartily agree with all the comments about the appalling lack of action and response from Xero on this issue. Changed to Xero this year believing we were moving to an innovative company with great customer service. Saw this wasn't avail but was referred to this site about the time Kelly made her last update and mistakenly thought it was all in hand and would be dealt with soon.

Unfortunately I can now see that's not the case, and would definitely not recommend Xero to anyone, the customer service is worse than the company we came from and that's saying a lot!!!

It's such a drama to do basic tasks that are readily avail in other systems and constantly feel unprofessional in having to do things in ad hoc ways just to get what we need from the system.

If anyone discovers a good alternative please let us all know!!!

As my mum used to say : "You've got 2 hopes - Bob Hope and No Hope!". lol

I've been waiting for this update in Xero for almost 10 years (my boss won't let me move to a different programme - long story).

Besides, even if Xero eventually do role it out, it will probably be a complete shambles like the New Reports which are not fit for purpose.

I too agree with Kim, William and Graham. Xero seem to be very good at implementing changes that have a negative impact but might in their opinion make it look prettier and have more white space but all these changes are not adding function and value and the ideas posted here that are so heavily positively supported are continually ignored. The last update on this from Kelly was in March 2023 so five months on this is still outstanding. We too have stopped recommending Xero and are actively looking for an alternative.

This is a vital feature. Please add it urgently. I have several large companies with multiple addresses. A nightmare.

+1 for Graham's post(and most others actually ;-) )

Completely agree with Kim and William on this one - the deafening silence from Xero is shocking. I note that after a few adverse comments on another issue (Show contacts on one page) the thread was "closed" recently - Xero said contributors were going off topic.... so I suspect the same will happen to this one shortly too. The new CEO (Sukhinder Singh Cassidy) promised more openness but when I wrote to her, I received a message back from her "team" (the people I was complaining about) repeating the same old platitudes, before presumably sending my comments to the recycling bin.
This feature (multiple delivery addresses) already exists as a feature on the Purchase Order screen, so it can't be difficult to implement, I am therefore left with no other option but to conclude that Xero don't want to do it for some reason and are not being honest in their (2) replies? Perhaps they are looking at a "cost v benefit" analysis that tells them they won't lose too many clients by not doing anything so it won't affect their bottom line too much - or am I being too cynical? Either way, I won't be recommending Xero to anyone until the situation changes for the better and as soon as practical will be moving to another platform with better customer service.
Sukhinder needs to get across this - I don't think they realise how angry their clients are about being fobbed off, patronised and ignored in this way.

Hi Kim,

Well the thread started in 2022 and I believe there have been 2 updates from Xero staff since.

What you may not be aware of is the fact there used to be another system for ideas and reporting issues - that was "wiped" (sorry archived) due to the 3 or 4+ years of comments and ideas that were never actioned.

So in short - don't hold your breath.

I honestly believe a very high proportion of users (30% +) are seriously just waiting for a better online option that has the features of Xero - but actually cares about their paying customers.

Is there any update on how long this will take?

We have a serious delay in one of our big clients supporting xero currently due to this nog being a functionality yet.

If there is no timeframe please assist in providing a supporting app that integrates with xero in order for us to continue the setups work with the additional app then implement this on xero when the functionality becomes live.

This is serious and critical delays.

Please make is possible for us to be able to add more information to the invoice for example under the customers name and address to add extra information to be able to add clients NDIS number. It would greatly benefit the app. I am considering swapping to somewhere else where I am able to do that.
Thank you and I hope you make recommendation come to ligh

This is an example of a platform development/services company that, up until recently, had the same issue as Xero does with regards to a lack of updates on most requested features like this one.

Seriously, I've reached a juncture that - without this feature - I'm going to need to migrate to a different platform.

An update, even if progress has been slow, is better than the radio silence we're been subjected to. And the great part? It'd be super easy to make happen with how engaged you are on your Twitter profile, and doesn't need massive capital or a budget to make happen.

You could say it'd cost you $0.00 to, ultimately, do right on your user base.

Images Source: https://twitter.com/TruffleVIP/status/1686151863346028544

Please remember to bring this up with Xero on Twitter and reference this thread when you do. I'm sure they appreciate the reminders

Kelly, is there even a team working on upgrades or is it just Spin? I suspect there’s no funding for IT development. Xero is about profits, not improvements. If I’m wrong, tell your CEO to prove it.

This is an absolute requirement for running any business with B2B sales. It is laughable that Xero has waited more than a decade to implement this.

Hi Kelly, please can you give us a rough of idea of how much longer we will have to wait for this?

As a work around we set up our client with fourteen different delivery addresses for the fourteen different branches that we supply - they are now asking us to send them one statement. Really, really need this to happen ...