Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.
Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.
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Clint Allardice commented
I must also add my voice here. We have recently changed over to Xero and can't believe this basic functionality doesn't exist!?
MYOB had a number of detractions, but they at least had this sorted. I guess you are planning on really limiting your market, if you can't fix this. -
david pannell commented
Multiple contact people and multiple phone numbers is pretty important, critical really. Different billing addresses and shipping addresses are also a MUST for large corporations.
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Johann Soekoe commented
@ Tony Tay
@ support@xero.comAs I have it, and I picked this up on another Xero "problem" forum is that Xero is built on a very outdated "backbone" so to speak.
Any changes with Xero concerning direct application changes (not visual) to the application itself is very costly and they might not have the knowledge on how to implement it. That is why at every quarterly Xero update session, most if not all of the updates will be visual aspects e.g. how a report looks like, how many columns you can add etc. Basically taking info of forefront and present it in a different way.
If this issue of multiple contact addresses is so critical to your organisation or your clients', you have 2 options.
1 - contact Xero support directly or 1.1 take it up with your national representative and if not anything is done
2 - advise your clients to break away from Xero.
These 2 options is what I implemented option 2 always sufficed.@xero
Why do we need to talk about and wait 10 years before our voices are heard? -
Tony Tay commented
Agreed with Graham Tottle
The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?
You already ignore this request for more than 10 years, do something right now.
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Simon Chrispin commented
Can't believe you cannot store multiple individuals' phone numbers under a single company contact name. Xero cannot be used as a contact database.
Please release into front end. -
Paul Kamps commented
This is absolutely critical to the functionality of our invoicing system. Brokers represent our product so we are billing them but shipping products all over North America to hundreds of different delivery address.
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Jonathan Krusekopf commented
Hi Kelly,
I can't believe how this thread has been ignored by Xero for so long. Bad news is better than no news.
Please provide a timeframe (not another "we are working on it") about Xero's plans for this feature. If it is not going to be implemented, just let us know.
Thank you
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Hayley Chamberlin commented
Hi Kelly
Can we get an update on this please; I have clients wanting to leave Xero due to this issue.
When is it likely to be release?
Thanks -
trent roper commented
This is a basic feature! get it done.
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Suzanne Gambrill commented
We need this feature ASAP please XERO. If the code already exists within POs then it should be an easy update.
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Grant Clarke commented
Hi Kelly checking to see status update for this query.
Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate -
Margie Adams commented
An additional complication that not having multiple ship to addresses for each customer causes: if I change the delivery address for a different job site for an existing customer in order to have the invoice be correct, it changes all invoices prior to this one to match the change. So there is no way to track where an item was shipped unless we record it somewhere outside of Xero. Even just the step of keeping invoices intact as they were when created would be helpful!
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Greg Rostron commented
I see the flashy ads and advertising at sporting events and think if Xero only spent more money on basic product features they would get so many more customers just by 'word of mouth'. Currently I advise any business contacts I have to avoid Xero like the plague. :-(
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Hein Kuenen commented
@Graham .. hear hear!
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Graham Tottle commented
Xero's attitude to this "issue" is nothing short of contemptuous to its clients. The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?
We all had an e-mail from the new CEO (Sukhinder Singh Cassidy) saying she wanted to be open to clients so I wrote to her, only to get a reply from minions with the usual platitudes fobbing off the questions - so much for a "new broom".
Xero spend a fortune on slick TV adverts, but can't even be bothered to look after the genuine concerns of its existing users.
Time is running out for Xero as far as many users are concerned. -
Roy Brown commented
Thanks for the support Peter Kerly. I will at todays Xero roadshow in London where I am going to find a Xero person to talk about this face to face.
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Peter Kerly commented
100% agree with Roy Brown.
All this tinkering is not necessary.
Add some worthwile content as has been requested by many people and do it soon and keep it comming.
Thats what we are looking for. -
Roy Brown commented
I have looked back and this was first raised 11years ago!! It now has 823 votes! I have to ask what is the point of users asking for the functionality they need if it is going to be ignored? It seems to me that Xero does more tinkering with the look and feel than improving functionality.
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Andrea Pinkston commented
Also NEED this feature. Please add ASAP, Xero. Thanks!
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Ben Smith commented
Do you have any update on this at all please, as it's been a long old while since last one?
This is a pretty critical function, which seems to be available in most competitor products.
We sell to a number of clients who need delivery to many different end customers each, so without this function we are having to make use of a number of frustrating workarounds.
Please update.