How could Xero improve the homepage?

I’d like to comment on the “Customise” suggestion from the perspective of an accounting practice.

We log into many client accounts every day — sometimes up to 50 organisations. In this workflow, it is simply not realistic to customise the homepage for each client. What may work for a single business owner does not work for firms managing multiple entities.

Efficiency is critical for us. Any extra steps, clicks, or visual changes multiplied across dozens of clients directly impact productivity.

Please consider keeping the option to continue using the current dashboard. For many accounting firms, it works well and supports a fast, consistent workflow.

This is not just a preference issue — it affects daily operations.

We have been forced to use the new homepage, which is extremely cluttered and underwhelming, and we are repeatedly encountering the following error:
“We couldn’t load all your widgets or enable homepage editing right now. Refresh the page to try again.”
Refreshing the page results in a completely blank homepage with no data available. This is directly impacting our ability to work and is not acceptable.
I have also observed this issue across multiple clients’ Xero accounts today.
Given the severity and the widespread nature of the problem, this requires urgent investigation and resolution. At this point, your tagline “faster. smarter. better.” is not reflective of the current user experience — it is coming across as cluttered, underwhelming, and overpriced.

My main concern with the XXXL widgets and fonts is the serious confidentiality issue they present. With the high volume of traffic in my office, everyone from tradies to the cleaner can see our sensitive figures! The only way to address this problem is to remove all the widgets and revert to a blank homepage, but that forces me to waste time searching for everything I need. It’s clear that whoever designed and approved this solution does not have an understanding of how Xero accounting is used.

Too busy!
Even when I have reduced the widgets, this new homescreen gives me a headache! It is OVERLY busy. You can't even narrow it down - the page is so wide, it is very very hard to read.
I am really SICK of these new updates that add absolutely nothing. When you check the feedback for most new things, people say they want the old, yet you won't switch it back
Please let us choose and keep the old one.
I am considering a new package as I'm a bit over it
This is cluttered, hard to read, hard to find things

1. Don't automatically transition clients to new home page its too cluttered, even with designing your new home page it has 4 columns and looks terrible on the page
2. Keep it simple!
3. Have the option to keep your existing home page

Really dislike the revised chart of accounts watchlist. I liked the old layout where you could much more easily see headline information. I'll be sticking with the old layout.

lol @Geoffrey Hulbert. I was just thinking the same thing after unsubbing.

I guess that's what we get for taking the time to help Xero.

OH BTW Xero: Your redesign is trash. Whose idea was this? Fire them immediately.

anyone else unable to unsubscribe from this threads mailing list despite hitting unsubscribe? an annoying update and now an inbox full spam

Thank you for inviting comment on changes and listening to comments. One of the strengths of the original layout was 'space' as already mentioned. For example, just look at the importance of space to separate ideas and concepts on this page.

The use of colour is another reason for feeling lost in the new homepage experience: again, look at the different tones and depth of colour to draw attention to specific features, separate different categories and block of colour to highlighting links on this page. Compare this to the new layout, which is a bit like trying to write a novel without paragraphs and chapters. I had to think to find the quote and purchase order features.

@Avei - I recommend raising a support ticket with Xero and letting them know about this thread and encouraging Xero to engage. If everyone did that maybe enough attention would be paid. I've raised a ticket a week ago and have highlighted how active this thread is. The more people that contact Xero the more likely they are to do something about this.

I agree, the Homepage is an absolute eyesore and so confusing to look at who designs these concepts? Do not want to come across rude but why change something if it works and why can we not have the option to keep the same format. Does Xero actually read and answer these comments?

I need to see a number of bank accounts and other widgets but not all 10-12 things at once. The 'old' homepage allowed me to have what i needed there, but the vertical layout allowed me to scroll back and forth to see what i needed to at one time.
The new layout, though customisable is so cluttered it's overwhelming. I have 4 items horizontally across my screen even after removing unused widgets.

I agree, the new home page is not what I want to see, to be able to customise this and make it more user friendly would be better for all.
I am open to change but it needs to be for the right reasons not just because some designer thinks it will look better because it doesn't. I find it harder now to see what I really want to see, not all these fancy graphs that attracts other staff eyes to look at my screen when they walk into my office. Change is good but how about you ask for input before you roll changes out.

add widget for invoice not sent, also quote not sent.

Come on, XERO - Listen to the people who pay your wages. The new page is a mess, and the old one worked well. Why change it?

If you MUST change what is working, please also update the Permissions so sensitive information can not be displayed to all staff.

How the new interface is an improvement is beyond me. Instead of making the mobile app more user-friendly, they are introducing something that is little to no improvement for me.

The homepage feels overcrowded. It would be great if there were an option to switch back to the currently used homepage and keep that available. This new version doesn’t help my work at all.

I have had to hide 90% of the info - who cares what the last invoice paid was..! I can't see what I need to see - the banks for example without hiding all the useless widgets!
Who cares how much the bank is out by....! It's a meaningless figure until you go in to reconcile.
Maybe consult with an accountant rather than an IT geek to find out what those of us who use it day to day need!
Xero are making it useless for anything other than a small sole trader who is impressed by bells and whistles and meaningless figures on the front page!
Go back to what you used to be good at!

The new layout is ****, the old one was simple and easier to understand, i like the graph on the accounts to show their funds flow, implement it from march and ill be implementing myself over to MYOB!!!

Or, here's a thought - stop messing with cosmetic stuff which most people don't care about and start dealing with the stuff that is actually important. Have you really had so many people asking to change the front page that you had to do this or were you looking for something easy to do that makes it look like you're actually doing something when, in reality, all you're doing is making things more difficult for your users?