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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. Make all features available on phone app that are available on pc / laptops.

    There’s various basic functions that cannot be done on the Xero app designed for phones. Many small business users who are on the road for work want to action expenses and invoices as they go and have the same functionality on their phone as the laptop. Features are currently missing e.g:
    - adding a discount to an invoice
    - adding a category
    - deleting a quote
    And much more. It would be great to be able to do everything on your phone.

    8 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Hi Ashleigh👋 Thanks for sharing your ideas and letting us know what matters to you! We also see how deleting quotes would be handy, and your idea is now open to votes from the Community to gain more support.

    For adding categories and discount you are able to add a discount. We recommend raising a case with our support team for further assistance with this :)

  2. In the previous version of Xero, uploading invoices was much faster and more efficient. When uploading an invoice image, we could immediately select whether it was a Sales Invoice or a Bill from the same screen. This saved time and simplified the workflow.

    Another important feature in the old system was the visual indicator: once an image was uploaded and recorded as a Sales Invoice or a Bill, there was a clear mark showing that the document had already been categorized. This provided transparency and reduced the risk of duplicate entries.

    In the new version, we are required to go…

    8 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    We understand that the previous single-screen invoice upload process helped with efficiency, and it’s great to hear how it supported your workflow.

    The idea is now in Gaining support, so the community can vote and join the discussion. Adding details about your workflow can help the community see the value and encourage others to share their experiences too.

    We’ll keep this thread updated as the idea develops.

  3. Invoice payments
    Can we have a function in invoicing to record a payment the same as the new 'eye' function on bills (screenshot attached)? Would make life a lot easier as adding multiple payments to an invoice currently involves way too many clicks!

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi team, returning to the idea here I wanted to share an update. While we don't have quick edit for in voices atm, we have made an update to the Make a payment section of the invoice which will reduce a couple of extra clicks here. Rather than clicking a button on the invoice to open the payment section, you'll find that each invoice now has the make a payment section directly beneath an approved invoice.

    We appreciate this doesn't fully resole this idea and will continue to keep a watchful eye on the interest, and share if there is any news of this here. Thanks

  4. Please add option in Xero Payment Services to pass Zip transaction fees to customer on top of my invoice amount. At least most of the invoice amount will be paid to me.

    Like Stripe card payment service, pop-up could prompt payee to accept the fee on top of invoice amount. The 5-8% zip fee is too high to absorb for my sole trader businesses.

    In Xero > Settings > Payment Services - the Zip payment service could have some settings just like Stripe card payments has to choose that option of including fees in the amount or adding the zip…

    8 votes

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    Hi everyone, though we appreciate you raising this idea with us, we don't have any intentions of supporting surcharging of Zip fees to customers from Xero invoices - There are some BNPL providers that have "no-surcharge" as part of their clauses, Zip being one of these. You can read more on their payment terms on Stripes website.

  5. The pop up boxes, creating a new item for example, should be able to be moved so that the underlying page can be seen. This is standard on most of the software that I use so it should be so on Xero.

    8 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Hi Alan

    Thanks for sharing this idea about being able to move popups, to see what's underneath them.

    Now it's up to the community to get behind and support this idea. Make sure you share your idea with any colleagues that this could benefit so they can add their votes and comments too!

  6. When your quote involves different vendors, it would be nice to have the option to create POs with a click of a button for all the vendors but because you can't specify a vendor for each item then at least let us select the line items. Also very important, any additional information that was added to the description during the quote / invoice process should be carried over to the PO.

    8 votes

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    1 comment  ·  Quoting  ·  Admin →
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    Thanks for sharing this idea. This partial-copy feature might be used whenever you need to copy a quote or invoice to another transaction, such as another quote or draft invoice.

    We've reviewed this idea and now it's up to the wider community to get behind it.

    Please share this idea with any colleagues that this could benefit, so they can add their votes and comments too!

  7. BRING BACK CLASSIC INVOICING
    We are extremely frustrated with Xero's recent change to email branding, which now forces our invoices and communications to include the Xero logo. This change makes our company look unprofessional and cheap, as if we are using a third-party service rather than managing our own finances.

    Branding is crucial for maintaining trust and credibility with our clients, and this decision undermines that. As a result, we are now reverting to manually sending invoices outside of Xero to maintain our professional image—adding unnecessary time and effort to our workflows.

    We urge Xero to reconsider this approach and…

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Appreciate your feedback here and I see you have also found the idea around the Xero logo shown on invoices sent to customers.

    We want to be transparent that we will not be bringing back classic invoicing, however we are still committed to developing and bringing further improvements to new invoicing that we know matter to our customers. You'll find a few ideas that have been raised across the forums here that are in the progress of being worked on by our product teams.

  8. Currently one can only post 50 lines in an invoice. It should be unlimited as some clients have at least 200 lines or more depending on their line of business.

    8 votes

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     ·  2 comments  ·  Invoicing  ·  Admin →
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  9. Quote- Multiple formatting options in the "Summary" section.

    In the service delivery business the quotation is also your proposal. Having the ability to use bulleting or numbering as well as bold text or underlining would greatly improve the look and feel of your proposal when the "Summary" section is used to describe and summarize the work or project you are quoting on.

    8 votes

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     ·  2 comments  ·  Quoting  ·  Admin →
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  10. Add numerical discount to invoicing in the mobile app. This is a feature on the browser, currently the mobile app only allows a % discount.

    When you go from browser to app having applied a £ discount on the invoice. The app converts it into a % and show different amounts.

    8 votes

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    4 comments  ·  Invoicing  ·  Admin →
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    Hi team, appreciate your feedback and wanting consistency between the web and mobile functionality.

    While I can confirm our product team are aware and across the idea here we want to be honest that we don't have immediate plans for developing the ability to add amount discounts within the Xero Accounting app.

    We'll keep tracking the votes and interest through this idea and update you if there's any news to share.

  11. In the Standard Invoice template - the delivery address currently shows in the middle column, rather than under the name of the business. This is confusing if a business has multiple locations, with one centralised billing address. It means that the centralised billing office can't easily see which location the invoice is for/items were delivered to.
    It would be better to show the delivery address under the name of the "To" so it's obvious which location the items were delivered to with the name and the corresponding details of address and contact person.

    8 votes

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     ·  2 comments  ·  Invoicing  ·  Admin →
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  12. Repeating Invoices have the option to provide an optional 'End Date', however it can sometimes be difficult and/or time consuming to identify the correct end date. There's also potential to miscalculate the correct end date which can sometimes result in customers being under or over charged if the selected end date results in the wrong quantity of payments.

    It would be very useful if there was a 'Quantity' option for Repeating Invoices which would automatically select the correct end date. Therefore eliminating over/under payments.

    This feature would be useful for those who know exactly how many times a repeating invoice…

    8 votes

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     ·  4 comments  ·  Invoicing  ·  Admin →
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  13. Allow charities to add an option for customers to make a voluntary donation when paying their invoice.

    When making a payment through the pay now link, they would be able to add an additional amount as a donation, if they choose to.

    8 votes

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     ·  1 comment  ·  Invoicing  ·  Admin →
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  14. Under the 'New Invoice' creation page, it would be great to add a contact's VAT number as you are creating the contact, on the invoice page.

    Just add one line under the address.

    Then one would not have to navigate to the Contacts page to add the VAT number

    8 votes

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     ·  2 comments  ·  Invoicing  ·  Admin →
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  15. I would love if when we merged Invoices into 1 from drafts it doesn't leave the draft that I need to manually go back and delete. This can cause double ups of Invoicing.

    8 votes

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     ·  1 comment  ·  Invoicing  ·  Admin →
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  16. Dear Sir/madam,

    Is ther a way to have a search bar permanetly open. It disappers every time a change between invoce tabs.
    Perhaps it can be one search bar on top of the tabs with a choice of permanently open or closed with option to search invoice status as per tabs.

    It seems more convenient than clicking search buttom prior search all the time you switch the invoice tabs.
    Best regards,
    Taisiya

    8 votes

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    4 comments  ·  Invoicing  ·  Admin →
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    Thanks so much for sharing this idea 😊

    We can see how having the search bar close each time you move between invoice tabs could make it harder to quickly search and work through invoices, especially when you're checking different statuses.

    We've reviewed your idea and moved it to Gaining Support so other community members can vote and comment if this is something they'd also find helpful.

    We'll continue to keep an eye on the feedback here and share any updates if there's progress.

  17. The repeating invoices that go to draft should have an option of saving for the next repeating invoice for that client. If you dont edit the invoice before it goes to draft eg: to increase an annual charge, then it does not save for the next time that repeating invoice comes up. Either that or give an option for a repeating invoice that has been delited to repeat again.

    8 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  18. Currently eInvoicing attaches the user's email address to an eInvoice. So that we can centralise how we track our invoicing, we would like to change this to our generic email address xyz@entity rather than name@entity. It would be great if there was a drop down button added to eInvoicing to make this change.

    8 votes

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     ·  4 comments  ·  Invoicing  ·  Admin →
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  19. Declined quotes to appear in the activity list of a contact - At the moment they do not and the only way to determine if a quote was raised previously is through a search through quotes.

    Since it is an activity linked to a contact, fruitful or not, this should be linked to activity list of the contact.

    8 votes

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     ·  0 comments  ·  Quoting  ·  Admin →
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  20. Having recently started using advanced templates for our invoices, I've discovered that credits applied to invoices don't show separately and instead get added with payments, thus showing as net payments. I believe the credits field is only available for use on advanced statement templates so can the credits field be made available for adcvanced invoice templates please?

    That would then give us the ability to display the total amount credited on an invoice and the total paid towards it on separate lines.

    Thanks in advance

    8 votes

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     ·  2 comments  ·  Invoicing  ·  Admin →
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