Email Settings - Set which users to receive Bank account change notification
Ability to select which users receive the notifications when there are changes to a Bank account.
Purpose: Ensure that the right users are informed and can review. Acts as a useful audit, and prevent risk of fraud.
Hi everyone, thanks for all your support here. We recognise the importance of notifying the right people when bank account details change, and how this would help businesses strengthen their checks and reduce fraud risk.
While this work isn’t directly on the roadmap just yet, this idea is on our radar, and we’re looking to explore it further to ensure we’re covering the ground needed for a smooth customer experience.
We appreciate everyone who's shared feedback and examples, as they help us better understand the impact this'd have in practice.
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Michelle Crook
commented
Please priorities this idea as a critical security and data integrity feature. This is a fundamental finance internal control requirement which should be a standard built in notification or audit trail accounting system feature.
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Shadi Habash
commented
I'm surprised that this isn't an available function already. There is a notificaiton that gets sent when the supplier's bank details are changed, but it goes to the person who made the change!!! Why not make it go to the subscriber or those who are Bank Admins? So as it is now someone can change the account details to be anything they want and it will go unnoticed unless we check the batch file against the bills to make sure they have the same details. We have many clients who process hundreds of bills per week so anything can pass through unnoticed unless we get a notification of this change getting to someone that is not the user who made it.
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Anne Elliott
commented
This is really important from a system integrity and fraud prevention perspective; irrespective of whether the change is made directly in the contact or from the dashboard whilst making a payment.
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Kyle Stutter
commented
I cannot stress enough how much we need new bank accounts or changes to existing bank accounts to require approval. ie.
Step 1: Accounts payable staff member adds a new contact for a supplier and enters the bank account details.
Step 2: Another user with the appropriate permissions, such as a manager, gets notified to approve the new/changed bank account
The new/changed bank account should need to be approved before the contact can be added to any payment batch.
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Flora van der Meer
commented
With so many subscribers supporting this feature does Xero have an installation date.
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Katie Walters
commented
We all do not need to know when a client's employee has changed their bank account details. As administrator of an accounting practice this is very annoying and we should be able to nominate who receives these emails.
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Melissa Marriner
commented
Think this is really important. I am sure xero used to have this feature?
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Graeme Mcinteer
commented
You do this for Payroll Employee bank accounts, why not Accounts Payable contacts?
Absolutely should be happening.
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Rachel Armishaw
commented
I agree - this should be a simple fix. Xero Team - when are you going to get this sorted?
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Ann O'Sullivan
commented
Hi,
I commented on this back in Sept 22 and still can't believe it hasn't been addressed. Every year our auditors ask what systems we have in place to prevent fraud and we have to advise we still cannot get notifications from Xero sent to our accountant to advise if supplier bank details are changed.
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Elaine Farrell
commented
Adding my agreement, that this should be standard.
Everyone needs this level of control in 2023.
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Elaine Farrell
commented
Adding my agreement, that this should be standard.
Everyone needs this level of control in 2023.
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Jack Moore
commented
As part of our organisation's security and compliance measures, we need to ensure an extra layer of protection when it comes to bank account changes. To enhance the security of our financial transactions, we urgently request the implementation of an independent email notification system.
Specifically, we need Xero to send an automated and independent email to our designated senior manager whenever a bank account change request is initiated or processed through the platform. This additional notification will serve as a crucial safeguard against any unauthorised or fraudulent activity related to our finances.
Extremely disappointing that a platform like Xero already does not have this feature and that customers have to request it. This “idea” was raised in March 2022, it is now August 2023. One would think this is an easy feature to include. All other systems I have used have this “feature” already built in.
Why do we need to vote? This is a compliance issue, not a nice to have. -
Kiki Paul
commented
Really important internal financial control!
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Tara Osborn
commented
Essential for audit purposes! Thank you
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Penny Brown
commented
Xero Admin Team - do you have an ETA on this IDEA!!!!!
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Tara Osborn
commented
required for our audit purposes
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Kyle Stutter
commented
Agree
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Tacia Strawbridge
commented
This is an important and simple governance feature against fraud and should be considered as a priority.
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Rachel Armishaw
commented
I'm very concerned that this is not already a feature. I have previously been an MYOB user where this is standard. This leaves payees in the system very vulnerable to having their bank account details changed and those approving payments not being alerted. Please let me know if you are going to consider this as an update.