Email Settings - Set which users to receive Bank account change notification
Ability to select which users receive the notifications when there are changes to a Bank account.
Purpose: Ensure that the right users are informed and can review. Acts as a useful audit, and prevent risk of fraud.
Hi everyone, thanks for all your support here. We recognise the importance of notifying the right people when bank account details change, and how this would help businesses strengthen their checks and reduce fraud risk.
While this work isn’t directly on the roadmap just yet, this idea is on our radar, and we’re looking to explore it further to ensure we’re covering the ground needed for a smooth customer experience.
We appreciate everyone who's shared feedback and examples, as they help us better understand the impact this'd have in practice.
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Gwyn Rule
commented
I believe it is critical that if new bank account details are entered or changed an email notification is sent to designated users to ensure authenticity. This will assist with reducing the risk of fraud
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Nikki Bohan
commented
For an audit perspective and fraud controls this would be invaluable
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Sharon Andronaco
commented
Important feature that should be standard given the risk of fraud in a business and should be a standard internal control
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Claire Moyles
commented
This is an essential measure in preventing fraud.
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Stephanie Hall
commented
Essential to protect bank accounts and maintain financial security.
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Jac Ma
commented
Yes, I agree with the proposed email setting. It will enhance internal control and help prevent fraudulent activities.
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Karen Bognuda
commented
Requesting the ability to have more than one user receive notifications when a bank account number is changed. With the increased risk due to scammers and risk of staff members on leave at the time the notification is sent.
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Ankita Parmar
commented
It's a requirement for internal control. It would be good to have a nominated xero user who could not only get a notification but also approve the change/update to the bank account number
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Mary-Ann Butterfield
commented
It helps with internal control and especially protecting bank accounts.
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Liz Appleton
commented
I agree with the below, this is a critical area to help prevent fraudulent activity from within Xero. Every time a Supplier bank account is changed, two nominated people need to get an email to alert the company to this change. It is currently far too easy to change bank account numbers, make a payment and then change them back. Please add this function with urgency. Thanks
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Tabetha Boreham
commented
Coming up to 10 years this idea was shared. Definitely a need within a business to support internal controls.
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Les Harvey
commented
This point has been round for at least two years and still no action. However it is a critical internal control for any business that has a non-owner admin (and even in some those cases).
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Veronica Hamilton
commented
Notification of bank account changes sent via email to 2 nominated managers form part of a crucial security feature. A must have if Xero wants to remain competitive to other accounting software.
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Rosie Tong
commented
Would benefit from being notified of supplier bank accounts being changed by another Xero login - currently only the user who is making the change gets the email alert. It would be great if other users could opt-in to be notified of changes made by another user.
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Janine Marriner
commented
The History and notes report is a complete waste of time. Doesn't show any level of detail that would highlight a potential issue. The Assurance dashboard doesn't have any ability to filter or sort so you are constantly looking at everything that has ever been changed, again pretty useless. This has to be a priority - surely there is a way to run a report that shows all changes made to a contact within a period of time, particularly bank account numbers.
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Lesley Power
commented
Our firm believes it is a critical internal control for both our business and all of our clients who use Xero that more than one person is notified if bank account details are changed. It would be a great initiative for Xero to add this capability.
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Kylie Dobson
commented
Very very important please
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Les Harvey
commented
I've been chasing for some years. Maybe if Xero used their own product to run one of their own businesses it would be higher up the priority list!
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Lisa Rogatski
commented
I definitely agree with Miléna Hubert, this is critical. The notification should be instantaneous not something you have to search for in a report somewhere.
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Miléna Hubert
commented
As a CFO, I can't understand why this is not a Critical fix to do. Segregation of duties is one of the key pillars of healthy finance teams and we take this very seriously.