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1005 results found

  1. To have a "history" tab on a client that would show when someone has made a change to something (an address, a phone number/client details) along with who would have archived a client on the system.

    The history tab would be a great aspect for support hub team members so they can ask that person if there is an issue or to see a date and time that this has happened to then liase with the client.

    12 votes

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    Thanks for sharing your thoughts on this idea for a history tab in Xero Tax. We appreciate you explaining how tracking changes to client details could support your team's workflow.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  2. One thing that's particularly frustrating to me about the new UI is the non-collapsible view for relationships. We have clients that are part of big groups with lots of relationships, and it now looks very cluttered, and quite annoying when we have to scroll down.

    Please restore the drop-down view (and change back to the smaller font too) 🙏

    12 votes

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    1 comment  ·  Clients  ·  Admin →
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    Thanks for your feedback on the Relationships section in Xero Partner Hub, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  3. Enable full visibility of Contacts when accessing via Additional Contacts area in Client screen.

    Currently, when we access a Contact via the Additional Contacts section of the Client screen, not all contact fields are displayed.

    Furthermore, when editing or adding a new contact, we cannot edit or access all the contact details. We cannot add or edit Mobile numbers or custom fields for Contacts. To access these, we have to exit the Client screen and access Contacts separately via Clients > Contacts.

    This adds a lot of extra steps that can be avoided by ensuring full visibility and full access…

    12 votes

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    0 comments  ·  Clients  ·  Admin →
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    Thanks thanks for sharing this idea about improving contact visibility in the Client screen. We appreciate you taking the time to explain how streamlining access to contact details could help your workflow.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  4. In APS you have the ability to live synch the tax ledger. As an example a transfer to 2025 from 2024 income tax made today won't show until the next day in the tax return summary.
    A synch button to do this would be helpful and save time from stopping the job until the next day to print/save

    12 votes

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     ·  3 comments  ·  Admin →
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  5. We've just found out to our horror that we lose access to ALL Xero historic accounts and tax filings prepared and submitted through Xero Tax for a client if the Xero sub is cancelled.
    Apparently this is because Xero needs to maintain access to the live data even for filed returns. Therefore, there has to be a process where ALL accounts and tax comps must be downloaded and stored elsewhere each year. We think that's crazy and that all filed returns should be stored in Xero Tax as PDFs. If nothing else, there should be a flag warning us! This…

    12 votes

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    Hi everyone, appreciate raising this with us.

    Our product team has confirmed that these records are not deleted when an organisation is deleted, but they're moved into a hidden state. We're looking into how we can improve the storing of these within Xero HQ in future. If you need help with this in the meantime please contact our Xero support team via Xero Central.

  6. I am finding the inconsistent implementation of the new Xero style mixed in with the old incredibly frustrating. The new style screens are slow to load & enter data, the tabbing and typing a few letters then hitting return either doesn't work (add payment) or is inconsistent between screens, entering a new customer on the fly is frustrating because you can't enter all the information at once & still have to open the full contact edit screen to complete it, also the new contact pop up doesn't autopopulate addresses as you type, the send remittance button disappears if you get…

    12 votes

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    Hi everyone, sorry we've not responded here sooner. As we upgrade technology we are mindful of the impact this can have for our customers. We understand changing features and learning new flows and the ways of performing some actions can be a big transition for customers.

    In particular, as mentioned in your feedback here with new invoicing. To support as much as possible during this time, we're providing lots of information through means of blogs, education and guides on Xero Central.

    We're also continuing to iterate and develop new features into new invoicing that we know our customers want.

    An example of this are recent improvements we made to the 'Contact' field adding the ability to look up your contact address, edit or add the Attention field, and adding more address lines.

    I have made sure your feedback here is shared with the team, however we do want to be…

  7. Practice Admin have the ability to remove themselves if they have been invite into a potential clients org without manage users.

    Potential clients that decide to not go ahead with a Practice but done remove the PA from the org, PA should have the ability to remove themselves.

    12 votes

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     ·  4 comments  ·  Admin →
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  8. It would be useful if in the Tax Statements reporting data set, we could also see GST statement data (currently only Income Tax and SLS show) so that we can check for unpaid GST balances.

    12 votes

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  9. When preparing the second and subsequent years filings in xero tax for accounts and taxation, bring forward the settings, notes, tagging, engagement letter dates into the next year to save re-entering it all again

    12 votes

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     ·  1 comment  ·  Admin →
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  10. Need seperate accountants report options for Ltd Company and Sole Trader
    Currently only have this for Company accounts and if you edit it to be suitable for a Sole Trader, then it is not suitable for a Company.
    Need to be able to choose between two options

    12 votes

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     ·  1 comment  ·  Admin →
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  11. Can we get some some tax returns to be protected by password within Xero Tax?

    12 votes

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  12. An option to automatically have all invoices on 'fixed price' for pricing mode on Xero Practice Manager instead of 'Calculation Price'

    12 votes

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     ·  8 comments  ·  Admin →
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  13. Automatic Activity Statements - Partner/Manager Fields.
    Is there a way for the creation of Automatic Activity Statement Jobs to have the Partner and Manager for the entity pre-filled on generation?
    It is time consuming to go through each AAS Job and assign Partner/Manager so it appears in worklists.

    12 votes

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  14. I have moved to Xero Tax from Reckon Elite, but just realised that Xero Tax does not have a Notification of formation of consolidated group schedule.

    As a tax agent, it is crucial to have this schedule to update client's consolidation status, including updating joining/leaving subsidiaries.

    It would be great if this can be added as quickly as possible.

    12 votes

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  15. This is to do with Custom Reports and should be little effort for a good result.

    I note that after discussions with Xero the [Tax Return AU] Not Started Returns field is only available in the Client Returns report. It would be great to have [Tax Return AU] Not Started Returns in the Tax Return report area so you could generate a report on which returns have been started, in addition to the current status of the ones that have been started (ie Draft, Complete, Lodged) at the moment we can only see if a tax return has been created…

    12 votes

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  16. It would be helpful if XPM could automatically select 'Split Provisional 50/50' for clients since the system already has the information from the IRD to do this. This would stop clients future provisional tax showing incorrectly on a current tax return and in tax payment reminders and would instead ensure the figures advised to pay agreed to the IRD's figures without us having to manually intervene.

    12 votes

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     ·  3 comments  ·  Admin →
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  17. When uploading a set of annual accounts to Xero Sign, the only option available is to add a signature field.

    For company and trust annual accounts, we typically also include a minute and sometimes other resolutions (created from a Xero report pack). It would be great to able to insert a date field in the minute, like you can with other e-signing platforms.

    The current workaround is to use another e-signing service to send the annual accounts, and use Xero Sign for the tax returns - which adds confusion for our clients and we're often having to chase them up…

    12 votes

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  18. We should be able to import tax depreciation calculated in blue Xero into Xero Tax.

    12 votes

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  19. Change reply to email address:
    Any user can send tax letters, but the reply to email address can be set as one specific email (much like in blue xero)

    For example:
    staff1@accountingfirm.co.nz sends provisional tax reminders to clients, but when clients receive the tax reminder email, the reply to address is admin@accountingfirm.co.nz

    This same feature is already available in Blue Xero when sending invoices

    12 votes

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  20. Hi Support,

    When you view a group in XPM it shows you the recipients, the phone and address fields, it would be amazing if the mail email address was also displayed.

    Thanks

    12 votes

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    Thanks for sharing your idea here, Rosalie - Is there a particular reason you'd find it useful to view the email address here? 

    This would be good detail to share back with the team, and may help others to see how this could benefit them too 🙂

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