Enter your idea

Unfortunately I 100% agree with Will

I've use xero for almost 3 years and little has changed with most of the these basic functionality requests going on 10 years now.

@graham @sally @everyone

They have no interest. Sorry to disappoint.

Some bean counter has worked out that the churn rate for disgruntled clients will be less than the new customers they attract with their sh*t adverts on TV here in the UK.

So income goes up. Everyone (* at Xero) happy.

In 2023 there were 5,510,265 businesses of 0-49 emplyees - their target market. So there is an awfully big pool of people that will sign up and think all works fine for a few months.

They have zero interest in us and the only way we can ever get what we want is to actually walk.

We have moved 3 of our businesses off Xero - the next one will go as soon as eoy completed. Makes little difference in real terms - but at least I know I am not lining their pockets and providing bonuses for the feckless Directors.

Within the first week of using Xero I found this idea and voted for it as I was so shocked it wasn't already a feature! I have now been using Xero for 2 years and I am incredibly disappointed that, despite this idea originally being raised 12 years ago in 2012, the team at Xero seem to be completely ignoring their clients' request. The updates that I have seen happen in Xero in the last 2 years have seemed to me to be pointless and token gestures of needless developments instead of focusing on developments that would actually be useful for us!
This is the 2nd most requested idea from Xero's customers so come on Xero - start listening to your client base or I for one will certainly be looking at moving elsewhere.

Hi Kelly,

After reading the below comments I'm not holding out much hope of my issue being resolved any time soon. However, will leave my thoughts here for you.
Our business deals with Real Estate agents and as you would expect, Real Estates have hundreds of properties on their books that we need to assist with. It's vital that we can have a single contact on our records but with multiple delivery addresses. Please tell me it's not going to take another 10 years for this issue to be fixed?

Hi Kelly, coming up to the anniversary of your last contribution to your client's concerns - would you like a cake?
On a serious note - no progress, no updates = no clients.
Getting a bit ridiculous now.

We are unable to know by looking at an invocie which company location a shipment was sent to (most of our customers have multiple facilities), because every time we change the address in the company settings it changes all past invoices as well. We have to track hundreds of shipment addresses associated with the correct job outside of Xero... back when we used QB we could choose from a list of shipping addresses for each customer for each sale and it would be recorded and saved on the invoice. I think this is one of the biggest failings of Xero.

If multiple delivery addresses for a single client isn't added in the next few months, we will change out accounts package in June 2024 as that is the end of our financial year.

My client has a construction business and being able to have site address being different to the office address would be extremely helpful as majority of their work is for large corporate companies with multiple locations operating at the one time.

We have a tutoring business and being able to send out birthday cards or special events are a critical part of our marketing strategy. It would be really helpful to be able to add details to the contacts (customer) lists.
Thanks

Nah not 3 years. I requested this back 10 years ago minimum. They just keep changing the forums and merging and changing the date so it doesn't look like it's been so long. The old threads on this topic had 100s of replies if not more that were "lost".

This issue is coming very close to being 3 year old !!! No real progress from Xero other than tissue thin lame platitudes.

Multiple Delivery option is standard in the 21st Century. When will Xero catch up?

hi Xero, March 2023 i believe work is moving along to have this feature (multiple delivery options under one customer) can we have an update 9 months on? thanks

@Kelly Munro - Could we please get another progress report here? It's been 9 months since the last update and 10+ years since it was first requested. This is clearly critical for so many users. An ETA and more regular updates would be helpful for everyone.

These email alerts make me laugh.

These have all been requested 5-10 years.

I have 4-5 apps I use in my tech stack and I’ve never seen anything like xero’s lack of development.

It’s all lipstick people. If the ability is not currently there don’t limit your business waiting on these clowns.

I must also add my voice here. We have recently changed over to Xero and can't believe this basic functionality doesn't exist!?
MYOB had a number of detractions, but they at least had this sorted. I guess you are planning on really limiting your market, if you can't fix this.

Multiple contact people and multiple phone numbers is pretty important, critical really. Different billing addresses and shipping addresses are also a MUST for large corporations.

@ Tony Tay
@ support@xero.com

As I have it, and I picked this up on another Xero "problem" forum is that Xero is built on a very outdated "backbone" so to speak.
Any changes with Xero concerning direct application changes (not visual) to the application itself is very costly and they might not have the knowledge on how to implement it. That is why at every quarterly Xero update session, most if not all of the updates will be visual aspects e.g. how a report looks like, how many columns you can add etc. Basically taking info of forefront and present it in a different way.
If this issue of multiple contact addresses is so critical to your organisation or your clients', you have 2 options.
1 - contact Xero support directly or 1.1 take it up with your national representative and if not anything is done
2 - advise your clients to break away from Xero.
These 2 options is what I implemented option 2 always sufficed.

@xero
Why do we need to talk about and wait 10 years before our voices are heard?

Agreed with Graham Tottle

The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?

You already ignore this request for more than 10 years, do something right now.

Can't believe you cannot store multiple individuals' phone numbers under a single company contact name. Xero cannot be used as a contact database.
Please release into front end.