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Contacts & files

Customer ideas for contacts, files and Hubdoc

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436 results found

  1. It'd be useful to have the ability to paginate from the top of the Contacts list screen to avoid having to scroll down the page.

    2 votes

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    0 comments  ·  Contact  ·  Admin →
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    Hi!

    Thanks for sharing this idea about how you'd like the option to have the page selection at the top of this screen, rather than at the bottom.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share it with any colleagues that this could also benefit, so they can add their votes and comments too!

  2. In nearly every other business program, a Contact refers to a person and not the business name. The person should be the primary entry entered for contact information, and the business name is an attribute to that person, not the person an attribute to the business as it is currently set up in Xero. We often have to change the specific person (or entity like Accounts Payable) who a quote or invoice or other document needs to go to, and the only way to do that currently is to change the primary person under the business name each time we…

    4 votes

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    Hi Joshua, we're grateful for your engagement and letting us know the changes that matter to you.

    Our Community have reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

    We've also found a similar idea that relates to invoicing, so we've added your vote there too.

  3. Please consider adding compatibility to preview .eml files (and .msg files if possible) that are attached to invoices (and other documents) in Xero, similar to the pdf preview window.

    Emails are text/HTML so this seems achievable.

    This would save time needing to download correspondences to view them, which are useful attachments in Xero for audit purposes.

    2 votes

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    0 comments  ·  Files  ·  Admin →
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    It’s great to see ideas around attachment previews, especially how support for .eml and .msg files could make audit workflows smoother.

    This idea is now open for the community to vote on and discuss. Adding a few details about how it would fit into your workflow can help others understand why it matters and give the product team extra context.

    We’ll keep this thread updated as things develop.

  4. I want to be able to run a report of the quantity of a specific item that my contact or a group of contacts sell in a specific time period. not dollar amount, but an actual item or group of items.

    1 vote

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    0 comments  ·  Contact  ·  Admin →
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    Thanks for your suggestion about reporting on the quantity of items sold per contact or contact group over a given period (rather than just the total dollar value). At the moment, Xero doesn’t have a specific report that shows “item quantity by contact or contact group”, and this isn’t on our current roadmap for inventory or reporting. Today, some customers approximate this using the Receivable Invoice Details report or Sales by Item report with filters and external pivots, but we know that’s not as simple as having a dedicated report.

    This idea is still open for votes and If this work does move onto the roadmap in future, we’ll post an update on this idea.

  5. For users who do not use Xero to create invoices, automatically create customers and suppliers based on receipts or payments in bank reconciliation.

    1 vote

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    0 comments  ·  Contact  ·  Admin →
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    Hi Gary, just to better understand your idea here. Is it mainly that you'd like to classify a contacts as a customer or supplier based on spend and receive money transactions?

    Right now, as you may be aware you can easily create a new contact while reconciling, however the contact will only be classed as a customer or supplier based on the type of transacti9ons that are entered for them.

    We have an existing idea around this I could merge your feedback in with?

  6. Configure Publish As options to exclude some options.
    We never post Sales Invoices, but sometimes supplier invoices are incorrectly publish as Invoice(AR).
    This is lengthy to undo.
    I would like to configure HubDoc to exclude the Invoice(AR) option

    1 vote

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    0 comments  ·  Hubdoc  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you. We appreciate you explaining how customisable options in Hubdoc could help prevent accidental misclassification.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  7. Calculator function in the dollar fields -- Reckon accounts has a function where, if you need to split a total into 2 or more lines, you can subtract it from within the dollar field just by pressing the minus button. Then to enter the result into the dollar field you just press the enter key. See screenshot.

    4 votes

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    2 comments  ·  Hubdoc  ·  Admin →
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    Hi Dana, thank you for this feature idea. A calculator function to handle quick calculations within the dollar fields in Hubdoc is a great suggestion.

    We're grateful for your engagement and for letting us know the changes that matter to you.

    We've reviewed your idea and now it can gain support from other community members. Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  8. Allow organisations to disable autosync in Hubdoc for every supplier (existing & new) as an account level setting

    2 votes

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    1 comment  ·  Hubdoc  ·  Admin →
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    Thanks for sharing your idea with us, Matt. 

    We've reviewed your idea, and it's now live on the Community page where others can vote on it and share their thoughts.

  9. Please make it possible to allocate expenses to any bank account while in hubdoc. That way a lot of time is saved when reconciling transactions to the bank account.

    15 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  10. add to show the planned date for payment on the contact page where you can see all the bills as an option for the columns. so we can see if we have set up payment for each of the bills in the contact page for each contact/supplier.

    1 vote

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    0 comments  ·  Contact  ·  Admin →
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    Hi Amy! Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Feel free to share it with your colleagues so they can vote on it too.

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  11. The HubDoc Ui/Ux is outdated, we all know it. But its a good product. With the addition of the "Upload Bills" feature to Xero, it would make sense to just bring the full functionality of HubDoc right into the Ui of Xero rather than invest in the standalone product of HubDoc. It keeps us on one screen within Xero and eliminates all the nuances of the sync/integration.

    Maintaining backup to DropBox or Google Drive is key though. That makes it feel like a 'safe' backup method for receipts.

    1 vote

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    0 comments  ·  Hubdoc  ·  Admin →
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    Hi Collin 👋🏽

    Thanks for submitting this important idea about integrating Hubdoc's full capabilities directly into Xero. This is a powerful suggestion for streamlining workflows and improving the overall document management experience.

    We've reviewed your submission and are happy to classify it as Gaining Support!

    Your post meets all the necessary criteria, and we confirm that the full range of Hubdoc functionality (including automated fetching and comprehensive processing) does not currently exist within the main Xero UI.

    Your idea is now live and ready for community support! Please share this idea with colleagues who would benefit from a fully integrated document processing experience, so they can vote and share additional detail about how this change could improve their experience with Xero.

  12. When converting a pdf to csv, the platform will high-light the extracted lines so that you can see any MISSED lines that you need to manually add to the csv before importing. If you leave that screen, however, and proceed to download your csv, those high-lights disappear and you have no way to get them back. There should be a way to download the high-lighted pdf, get the high-lights back, or at the very least a warning to the user to capture this data now or lose it forever once you proceed to download your csv.

    8 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  13. I would like to have having ability to quickly see the outstanding amount in the currency it was originally invoiced (like USD or EUR) directly from contacts dashboard, without having to navigate through detailed reports and apply multiple filters. This would save a lot of time.

    7 votes

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    1 comment  ·  Contact  ·  Admin →
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    Hi Gita, we're grateful for your engagement and for letting us know the changes that matter to you.

    We understand that having this 'at-a-glance' view directly on the contacts dashboard would save time and make managing multi-currency accounts more efficient.

    Your idea is currently gaining support from other community members. Along with votes, others can comment to share additional detail about how your idea could improve their experience with Xero.

    We'll keep an eye on the support for this idea here.

  14. Option to add a bit more detail if needed for a supplier (bank account and email) for the ease of then must marking straight away in Xero for payment.

    4 votes

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    0 comments  ·  Hubdoc  ·  Admin →
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    Hey, just a quick update on this. We've reviewed this idea and now it's up to the community to get behind and support it.

    Make sure you share your idea with anyone that this could benefit so they can add their votes and comments about how this could also improve their experience with Hubdoc and Xero.

    In the meantime, you could update the supplier with their email and bank details in the Contacts screen.

  15. Noticed that the BRN can be filled in the "Business Registration Number" data field in Xero Contact, but how about the individual contact with an Identity Card or Passport number?

    Even we can fill the IC / passport number in the BRN field, but how to choose the ID type (whether it is IC No., Passport No., BRN, or Army No.)?

    4 votes

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    0 comments  ·  Contact  ·  Admin →
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    Hi Liew,thanks for raising this. We can see how having a dedicated field for e-invoicing IDs on a contact would make things easier, especially when you're managing different ID types and need a quick way to reference them.

    At the moment, you can enter specific IDs like the BRN, but there’s no option to add a custom or more general ID type.

    This idea’s now in the Gaining Support stage. Your input helps us get a better sense of how useful this would be across the wider Xero community, and feeds into how we prioritise updates. We’ll share more here when there’s progress.

  16. Have a record / copy of the debtors statement email attached to the contact profile so you can see the history for debtors management.

    5 votes

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  17. We are a small business that has just started using Xero, but already have 400+ contacts. Would love the ability to filter the contact list. For example, filter by country (show me all contacts in the UK, USA, etc.), filter by creation date or updated date (show me all contacts created in the last 30 days), etc.

    There is no way to sort and filter the contacts, just endless scrolling through a long list.

    Functionality feature that may not be critical to business operations, but it would make life a bit easier!

    6 votes

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    0 comments  ·  Contact  ·  Admin →
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    Hi Brian, appreciate it's not a direct filter option like you're asking here however if you often need to filter by say country or another aspect of your Contact perhaps you may consider creating Contact groups? This way you'd be able to click on the group within contacts when you need.

    Being open we don't have any direct plans for adding more filtering to the Contact list atm, but we'll continue to track your idea here and share if there are any plans made.

  18. Be able to set up default coding for the Document Type to always be Receipt, and Document Status to always be Awaiting Payment. This at present isn't possible within Hubdoc.

    13 votes

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     ·  3 comments  ·  Hubdoc  ·  Admin →
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  19. When using the new Check box. 'Use as billing address'. If you type in the address afterwards and edit the address. It deletes the the selected checkbox. 'use as billing address'

    Just frustrating as you have to go back in and recheck.

    4 votes

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    0 comments  ·  Contact  ·  Admin →
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    Hey Steve, thanks for raising this idea around the ‘Use as billing address’ checkbox resetting when a contact is edited.

    Keeping the checkbox selected unless intentionally changed would make things quicker, easier, and less error-prone when updating contact details.

    We’ve now moved the idea into the Gaining Support stage. That means it’s open for votes and comments, and we’ll be keeping an eye on the demand as feedback comes in. The community input helps the team gauge what matters most to our users.

  20. it would be nice to pull from a dropdown of existing contacts already in the system to add to Additional People instead of having to type in their first/last name and email all over anew.

    3 votes

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    0 comments  ·  Contact  ·  Admin →
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    Hey all, just a quick update on this.

    Although we don't have any plans for this right now, feel free to share this idea with any colleagues that this could benefit so they can add their votes and comments to share how this might be useful to them, too.

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