Skip to content
← Contacts & files

Enter your idea

Contacts & files: Contact

Categories

Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

1,372 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

Show previous admin responses (4)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Greg Bickert commented  ·   ·  Report

    I gave up waiting. Me and my ~70 sets of client books will be maintained in other software. What a waste of my time even investigating Xero.

  • Andrew Harvey commented  ·   ·  Report

    Is there a progress report? My growing business now has a national client with 26 branches and now I find that Xero doesn't have a workable solution for parent & child sales accounts? Would have thought that it would have been a high priorty for Xero as those of us at the operational end of our businesses find this a critical and fundamental gap in Xero. But I see some have been waiting 10 years for the solution. Can only mean that the boffins either don't see the problem, or the solution? Hopefully I am wrong and Xero can commit to a "go live" date?

  • Gareth Vaughan commented  ·   ·  Report

    Hi, Jumping on this post because I expected multiple delivery address' to be quite a basic function. Please can we have an update on this. I would really like to stick with Xero but we all REALLY REALLY need this function!

  • Becky Jayne commented  ·   ·  Report

    Any update? Ive convinced my new employer to switch over from MYOB. Im feeling we will have to stick with MYOB if this isnt available this month.

  • wayne chivell commented  ·   ·  Report

    Hi Kelly, it seems you last posted on this subject in March 2023, are there any updates on how this is progressing?

  • Grant Clarke commented  ·   ·  Report

    When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
    please expedite this request - from a user its embarrassingly non-compliant.

  • Jack Byrnes commented  ·   ·  Report

    Reading over these comments is laughable. How is adding an extra contact field taking months and months. Xero could easily be the number one option in the accounting software space, but missing some very basic options holds it back. Such a shame.

  • Greg Rostron commented  ·   ·  Report

    Reading Michelle Flynn's comments below fills me with anger. OMG. Such a simple yet essential feature is not being implement and clients are simply ignored.
    We are going back to MYOB come 1 July 2023. I've had enough!

    And Kelly Monroe - Xero Community Manager - how about giving us an implementation date?

  • Michelle Flynn commented  ·   ·  Report

    This feature request has been ongoing since 2012. During this period, Xero removed the original dates from the discussion thread, and to make matters worse, they also deleted the original comments on this new "Products Idea" forum. Unfortunately, my comment is missing, so I'm reposting it here.

    The issue is that if you do work for a big organisation with hundreds of employees and you are running multiple projects you can't invoice individual people or departments under the same organisation. I know you can add extra contacts but this still doesn't work, as I need the statements generated to ONLY include projects to that relevant team member.

    I have resorted to fudging the company name by adding periods in various locations, for example:

    Business Name PM Pty Ltd
    Business Name PM Pty Ltd.
    Business Name PM Pty. Ltd
    Business Name PM Pty. Ltd.
    Business Name PM. Pty Ltd
    Business Name PM. Pty Ltd.
    Business Name PM. Pty. Ltd.
    Business Name. PM Pty Ltd

    This is NOT a very elegant way of managing it and I have also run out of options!

    Xero please advise if you are listening to your customers and if this will ever make it onto your roadmap.

  • Freya Pieroz commented  ·   ·  Report

    I've had to create separate contacts for each Defence contract manager, because of this. There's a lot of them. Each invoice has to be CC'd to the correct contact when you send it to Defence accounts, and I'm not willing to bet on my ability to not make typos when changing things repeatedly, so multiple unnecessary contacts it is...

  • Karen Simpson commented  ·   ·  Report

    This is a huge shortcoming in Xero, there is no logical reason to not have this feature enabled prior to offering accounting software of this calibre. Kelly, any chance you could give a finite date as to when this basic feature will be live?

  • Kelly White commented  ·   ·  Report

    Wow, can't believe how long some of you have been waiting for this fix!

  • Peter Harrie-Thompson commented  ·   ·  Report

    If its been in the pipeline for some where between 5 and10yrs as mentioned previously, then there is a strong chance that it will never be actioned!

  • Nino Driussi commented  ·   ·  Report

    We have about 10 clients that would love to get off of Quickbooks...and on to Xero. But Xero does not listen to the clients needs. This feature is a basic requirement for most companies doing B2B transactions.

    There are other request we have posted and they are being ignored by Xero development team. How long will it take to implement those basic ideas. I guess Xero does not want to improve their software. What a waste of .... talent, time, money....everything about on this software.

    Mean-time we are on the sidelines..... waiting!

  • Will Broome commented  ·   ·  Report

    Yep requested along with 1000 other things (all about 5 to 10 years ago on the old ideas and comments system they conveniently removed) that would have made Xero the best in the market - but they know best.

    It's telling that the last update from Xero was March 06, 2023.

    We're talking about "Ability to create and save multiple addresses for a single contact record"

    Anone would think they are working with NASA the amount of time this has taken - 78 days and counting - sorry I'll be kind... only 53 working days have elapsed :|

    p1ss poor from a company that really doesn't give a dam n about it's paying subscribers.

  • Bianca Davitt commented  ·   ·  Report

    I'm still waiting for this after it was first requested about 10 years ago (in the old version of the portal).......

  • Carl Hutchinson commented  ·   ·  Report

    Hi Kelly, any update? As other posters point out, Sage and QuickBooks have this basic feature as standard. Regrettably, I'm at the point now where I feel there is no alternative other than to move clients off Xero and back to Sage/QB.

  • Stacey Chandler commented  ·   ·  Report

    I cannot believe this function is not available. I also regret following the advice of our accountants to switch to Xero. Should have stuck with Quick Books as their Customer 'Jobs' for those repeat customers with different delivery addresses worked perfectly.
    Feeling very frustrated right now.

  • Kelly White commented  ·   ·  Report

    Hi Kelly, it's great you are working on this.

    I'm frustrated by the restriction of address fields to 2 only.

    Below is my recent email to your support team.

    We have many customers with more than 2 addresses, as below

    1) Shop address
    2) warehouse address
    3) Billing address

    However we are only able to add 2 addresses to the Contact Details page, which means valuable information is missing from their Contact records.

    Can you please add an extra address field into the Contact Details Section?

1 2 … 13 15 17 … 23 24