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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

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  • Bianca Davitt commented  ·   ·  Report

    @Benjamin Patton - this has actually been a feature request for around 7 to 9 years..... they closed their old forum and created this one, so all of the requests that have been around for years now look new. I've been using Xero for over 10 years (boss refuses to let me move to different accounts program because he thinks it would be too much time and energy, so I have learnt to suffer) and this was one of the first features i voted on years ago. It used to have hundreds of votes but this new forum is much more difficult to navigate than the last one so I'm guessing a lot of users can't find this to vote on it again... or they have just lost the will to try after so many years....

  • Carl Hutchinson commented  ·   ·  Report

    Agree with Benjamin on 16.08.22 - this is such a basic feature. Time to move a batch of clients back to Sage - hugely embarrassing and a complete waste of time.

  • Benjamin Patton commented  ·   ·  Report

    Hi Kelly , i have looked back through the threads on this subject and it seams this issue has been raised since 2020 , is it ever going to happen?

    BTW todays upgrade has screwed with all our internal workarounds that we have used to get around the lack of Multiple deliver addresses .... we like Xero but if you cant do this simple change in 2 years i think its time for us to bite the bullet and go back to softwear that can....

  • Peter Kerly commented  ·   ·  Report

    could we have a customer address and then an invoice address and delivery address all seperate and all easily seen on one page and easy to edit - what you have is rubbish and does not work for me easily. I find it impossible to enter customer details without 1st checking or modifying contact and then back to invoices and then have to approve it just to see how the address looks and then have to edit approved invoice.
    I used quickbooks desktop previously and this was the easist system to use. Maybe take a look at this.

    Regards

    Peter

  • Sandra Moulder commented  ·   ·  Report

    Please add me to the contacts list when this is available as well. All my clients that sell to supermarket chains require this function

  • Noah Maffitt commented  ·   ·  Report

    Really surprised this isn't supported. As a B2B company, our customers very frequently have different desired Ship To locations...and having that not reflect accurately in the invoice is a big impediment. The workaround of creating a distinct Contact record for each desired shipping location is also problematic, as some of these addresses will only be used infrequently. Please please

  • R H commented  ·   ·  Report

    RemindME! 10 Years "Has this been implemented yet?"

  • John Wyllie commented  ·   ·  Report

    I've requested this several times over the last 6 years. I was told about 5 years ago it was about to be released. never happened.
    In my opinion its one of the biggest issues with Xero

  • Stewart Elsegood commented  ·   ·  Report

    Kelly, Thats music to my years...can you please add me to the contact list when this features is available.
    We are a wholesaler and send fabric to customers who have multiple address for their 1. designers who may be working remotely[ more often , these days] . Their 2. bulk warehouse where the contact holds goods for future processing. 3.Fabric cutters who are a different company 4. Overseas destinations.
    We currently have to put these address into Xero as a Item so that the information as already in the system and data entry mistakes aren't made but it is a bit crazy esp when the rudimentary Xero reports will include the Item in reports that then make the report meaningless or just inaccurate for mamangement information.
    rt

  • Catherine Gates commented  ·   ·  Report

    Critical - We have customers with more than one delivery address

  • Saffron Mart commented  ·   ·  Report

    Highly important, in modern trade, where PO/Billing is centrally controlled for multiple delivery locations.

  • Andrew Pearce commented  ·   ·  Report

    Hugely important, getting to work with big clients with multiple cost centres is tough enough, having to then figure things out in Xero and getting paid needs to be easy.

  • Michelle Papamichael commented  ·   ·  Report

    - Please allow for unlimited (or at very least 25) multiple Street Addresses for a single contact record;
    - Also consider adding a Billing Address in addition to the Postal Address as we have many customer and supplier contacts where the address for their Head Office is different to the actual Billing address.

  • Anod Parajuli commented  ·   ·  Report

    I can't believe Xero hasn't thought about this when creating this software. Customers would require different delivery address to manage inventory.
    Also it updates the address to all invoiced/quotes for the particular customer. It's very hard to trust the system and have to keep separate system to ensure orders are shipped to correct address. Not sure why it is taking so long for Xero developers to add a field and make it operational.

  • Heather Kauri commented  ·   ·  Report

    Please please please update so I can add multiple persons & details to a single contact record. I have to invoice an individual contract c/- one management company.

  • Walter Oh ASFA commented  ·   ·  Report

    Sub account is something quickbook has and it works great for multiple retail locations under 1 parent HQ or 1 MNC with multiple departments.

    It should be an easy implementation and hope Xero can do this asap!

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