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Contacts - flexibility with addresses and emails

Xero currently doesn't support multiple addresses for the same customer which creates issues when we raise invoices or send statements. We have multiple projects for the same contact with different email addresses for each of the projects so when we issue an invoice for project A it goes to all the emails associated with this account on Xero. The same applies to statements. Customers then call us that they don't want to receive invoices not relevant to them.
There is no option to change the address or add, remove emails at the point of drafting an invoice, instead you have to go back to the contact and make amendments there which could be a one-off change.

There should be an option under each contact to choose site/location address and a corresponding email address from the list of all email addresses associated with this contact.

Currently, the only option is to create a new contact for each project which is inefficient, time consuming and very frustrating.

With e-invoicing coming to play in 2029 I can see how this feature will become even more important.

Kelly, can you please provide a REAL update to this ongoing issue.

If Xero is not going to provide a fix for this within the system in the immediate future, please advise that this is the case. Our business, and the businesses of all of the people who have commented in the past decade to this BASIC issue, as well as all of those who have not taken the time to communicate the issue, are being effected by Xero's lack of communication, development and transparency.

If Xero is not going to provide this incredibly basic feature, please at least provide details for apps that can be used to allow for cost and time savings to countless businesses.

As stated in a few comments I have seen on these threads lately, it does seem as if Xero has gone from a business that listens to their client base to one that is only seems to care about it's bottom line. I do wonder how Xero is able to function using their own accounting system with only one address available per client or supplier? Bet it's sorted for Xero's own use.

Hi All,

we have been waiting 12 years for this feature when is everyone going to accept is is never going to happen!!!!!! i have message kelly on linked in 3 years ago and again all i was told was they are working on it. we have this feature on purchase orders so why is it taking 12 years to put this feature on invoicing. xero have other apps that do this at a cost so they will never add this feature.

This really needs to be added ASAP!! recently moved from Quickbooks who had this feature. I would have thought it was a basic requirement. An update is needed as to when this is being added.

It is now 9 months since this post from Kelly Munro. Xero, please let us know what progress has been made and an ETA. Continued activity/comments on this subject tells you - We Want This Function, asap!

Xero - after moving across to find that this is the one limitation that is actually done right on QBO and not here is such a disappointment - it is a must needs for us. Please update us on when this is coming - your last update was tooooo long ago!

Xero, we really need this feature. Please make it a priority.

I have just signed up Foodstuffs Auckland with several hundred delivery points and cannot believe this feature is not in Xero. The work arounds are painful and create multiple other issues!!!

The holdup for this was new invoicing, that is what we were told.
What is the holdup now?
May 2022 was your first response to this issue, over 4 years to give us a function we have been needing desperately.

Very basic functionality that would minimize workarounds and contact proliferation, needed update

Multiple contacts per customer, multiple delviery addresses per customer.
DECADES of asking for this basic real world stuff.

WE SEE YOU adding AI ****

WE SEE YOU giving away free coffee machines to new signups.

Joke.

No Mater what they say they will ever implement the feature, this request is over 12 yeas old!! it now has 1358 supporters. what more do we need to do to get it through to Kelly we want this. they have this capabilities for purchase orders. so how hard can it be to apply it to invoices!!. i am constantly looking for alternatives to Xero.
will post on here when i find an alterative so we all can move.

I hope you get this functionality soon, it is critical for dealing with most supermarkets in South Africa. Due to our product being perishable, we have to deliver directly to stores and invoice to the head office. Thank you

This is the most limiting feature in Xero. We have multiple clients with multiple delivery addresses. Only being able to save one delivery address per client is an antiquated, limiting feature and very close to enough of a reason to leave Xero.

Some customers have more than one location, allow multiple delivery addresses that can be chosen when raising a sales order.

I made the move from Xero to MYOB accumatica because of this reason about 2 years ago! crazy to see that it still hasn't been resolved.

And AI, so much AI. Which is just what you want in an accounting package.
Will likely be moving at the end of this financial year. Xero has demonstrated time and again that it does not care what we ask for, no matter how long we ask for it.

@Amy Neville - MYOB has had this feature years. We moved away from MYOB to Xero, but the lack of this feature is driving us up the wall. We're considering a move to another platform in the next FY.

With over 1347 votes, this feature has been one of the most requested ideas on this board for years. To receive an email update yesterday saying "This quarter, we delivered 75 of your most-requested product ideas" and not include it has been a wake up call. All they keep prioritising is "visual clarity" and widgets.

Does MYOB offer the ability to do this as thinking of moving to them. Many things Xero do not offer that other platforms do.

Sage Business Cloud Accounting has this and you can convert your data from Xero to Sage using www.cloudconvert.co.za for free