Enter your idea

Absolutely shocking customer service!
Listen to your users needs and action. As a company you are only as good as your customers, disregard them and they will disregard you.
This is a basic accounting package feature. Act now or customers will look for alternatives.

Am I the only one that finds the ideas we suggest as users - this and multi currency reporting are never something Xero are planning “at this time”. I would think if people who use the software are requesting it you would expect xero to at least look at it. However, they always seem to be sooo focussed on non essentials like changing reports!

Disappointing response which tells us nothing new. If there is a team focused on working to upgrade, why is something that has been requested for over ten years still only at the point where there are no plans....
Could you tell us why?

Bonkers that this basic functionality is not on the roadmap.

The ability to replicate what your customer has done on their side when they reduce a payment against multiple invoices is fundamentally important to the client ledger reconciliation process...

The last several updates have added functionality around reporting that, to my mind is neither here nor there, while a basic and frequent accounting process step remains overly convoluted with no solution in sight after years on the request list!

Poor

This has been a request for years for Xero to sort out, and yet here we are being told its not happening AGAIN!

Very disappointed.

Dissapointing response from Xero - surely this should be an easy addition to make. :(

Features that should be standard seem to not be i dont understand why it seems so difficult to implement these

Really disappointed in Xero for not sorting this

Extremely disappointing & frustrating that when paying customers in bulk payments that credit notes can not be included and shown on the remittance.

Thanks for finally putting a reply, however it is really disappointing. This is a basic feature available from other software providers and it is causing many of us issues from additional time allocating credit notes to having to explain statement and remittance differences. I would rather time was spent resolving this rather than the reporting features at this time.

Hi Kelly, thanks for your response - however your customers have been asking for this for many years, I've been with Xero now for 10 years and have been one of many asking for this change. Every time we get the same response that there are no plans for making this change. No doubt this thread will again be deleted an a new one will have to be created as this is a big issue for so many of us!

Crazy that this cannot be done in Xero

Disappointed that I have been requesting this feature for 12 years and my post on the old feature request section with over 500 votes no longer shows. Especially as it had got to the point that you removed the date on it as it was that old!

Basic stuff!!

Incredible this is not already a standard feature

Fundamental functionality that is lacking. Should be a priority over new reports no one likes

This is crazy that Xero do not have this feature. Let’s do it Xero, make our lives easier pleaseeeeee

The biggest problem for us is that you can't produce a remittance advice for a supplier that shows the invoices and the credit notes separately. All they see is that we are part-paying an invoice or that an invoice is missing altogether, so they have to guess that we've allocated a credit note.

agreed. you don't necessarily want to allocate a credit note to a bill, but just want to reconcile it against the payment

Very disappointing that we are unable to pay multiple credit notes (over 100) via batch payment. Come on Xero this is not good enough.