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Without being able to send invoices from Xero your competition is looking very good. Even QuickBooks offers this!

I agree, it seems unjustifiable to not offer this feature. Our clients are ever more aware of scams and anything purporting to be from us but not from our company domain is often ignored - significant admin burden to keep addressing late payment and client education etc. Surely there should at the very least be a way of masking the sent from address with our own organisation email address.

Yes it would require setting up and configuration but this is something that clear I and others would like. Our invoice emails aren’t reaching our customers.

The problem here is not a technical one. As many have stated, addressing this is not rocket science, and should go without saying. This is a problem of management hubris. Reminds me of Blackberry's management when the iPhone came out.

Wow. I'm blown away by this not being available. The cited reasons sound more like justifications rather than hard blockers. Stripe and many providers of all sorts do this seamlessly.

I would prefer that *I* be the Xero customer who "requires extra steps outside of Xero for customers to enable" rather than pushing that onto my end-customers!

Heck, if you need a developer to help you implement it, I'm open to taking on new contracts!

Ever get the feeling you're being ignored?

https://uk.marketscreener.com/quote/stock/XERO-LIMITED-11900043/company-governance/

We're internet experts and I just signed up to Xero.
I'm frankly aghast that you've not enabled SPF (DKIM would've been nice).

With Google/Microsoft/Yahoo and other spam protection services heavily relying on SPF to prevent email spoofing I don't see how you cannot have this on your roadmap?

Coming from FreeAgent this is a step backwards - https://support.freeagent.com/hc/en-gb/articles/115001218370-How-to-authorise-FreeAgent-to-send-emails-from-your-business-address

This is a fundamental feature that all other accounting software offers. When emails land in junk folders, it leads to delayed payments, significantly impacting small business owners whose cash flow is crucial for business success. It's baffling that everyone using Xero is sending their invoices from the same email address. This can be very confusing for large companies receiving multiple invoices from small businesses using Xero. For instance, most email providers now save email addresses under the sender's name, and my invoice appeared as another supplier's name in the client's emails. This is not only confusing for recipients but also poses a significant privacy risk when replying. As a result, I can't email invoices from Xero anymore, which means I also can't use the online payment features. It's such a shame, and I will be moving away from this software as soon as possible. Please prioritise this feature, Xero, it's such an obvious need and disappointing that you have not developed such a basic feature.

I would love to send invoices using our SPF records to increase deliverability! This is a significant issue for invoices sent to junk or ignored.

Or at the very least Xero could configure their domain fully so that these emails do not fail current validation methods!

This is something I think should be done as the major email clients have started asking for domain authentication and I think it looks more professional for companies to send it from their custom domain rather than a .xero email address , also it would be good to have a reply to email address as the sales person sends the invoice but the query should go to the accounts team if any

Allow email from custom domain so emails to clients don't bounce. so email would come from accounting@xyzcorp. com instead of xero.com which gmail marks as suspicious. Yes i know you can tell customers to add to safe sender list, but they don't know how half the time and don't want to be bothered the other half. Other services do this, just need mail records for authenticating sending on our domain behalf. PLease implement this.

Why don't you simply give the option to relay email to those that need it. Just state that any issues with email delivery is not a Xero problem unless using the Xero system.

We use Exclaimer email signatures, and not being able to relay through 365 means these do not get added to invoice emails. Our invoice emails have taken a step backwards now we are with Xero, and we moved from an old version of Sage...

So this is really needed ASAP. All my invoices are all going to SPAM. Is Xero going to reimburse for the addl. time spent?

I checked out PaidNice. It looks very good and capable, but to send out emails using your own domain name requires their Pro plan, which is $69.00 USD a month. That's more than double what I pay for my Xero subscription!! A case of the tail, wagging the dog!

A good way to stop Xero invoices going to spam is by using Paidnice to send them instead: https://www.paidnice.com/schedule-custom-invoice-sends (from your own domain, and with custom branding)

Unbelievable this won't be supported. The spam coming from xero.com is shocking!

You are really ignoring this? Wow.

This really needs bumping up on the priority list. We're getting more and more reports of customers not receiving invoices due to the shared Xero domain being targeted by scammers. We really need to be able to use our own domains😧

This is not the first time someone has put this forward, there are many others who have raised this before and one I am following is from 2013

Xero have said it has no intention of allowing this.