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What a load of ****! The old invoicing is working with Xero now, No Bugs, Easy to Use. Darren and his team should be sacked (fired) for trying to fix something that isn't broken. We have already started the process to remove Xero from our organisation.
It should be an interesting AGM when the shareholders want to know why Xero has lost so many customers.

BUT why change something that is not broken when there are so many user requests that get ignored.

Fix the issues that the users want fixed before arbitrarily break something that IS working.

And then INSULT users by trying to sell the update that is not wanted to them.

XERO - Listen to your users - they are your best sales team - by not listening to them and going off on your own tangent simply results in loud, disgruntled uses not supporting XERO - if this is your objective then you are doing well to succeed in creating a lot of negative users who will work against you.

Wait for the next Company AGM to see what happens!

Another hugely unpopular change going ahead regardless of feedback, there's simply no point using this platform.

I've been told to comment here rather than reaching out to support ... yet another infuriating way to get something fixed with Xero! So here it is ...

In the old invoicing (what I'm currently using) I can delete the invoice number and save the invoice. I will then get an error saying "invoice number can't be blank so next available invoice number has been assigned" ... which is exactly what I want it to do. This is because I sometimes generate invoices from another app (Moxie) that assigns it's own invoice numbers. I don't want to use the Moxie-generated numbers, so I delete them, and Xero takes control and updates it to my next sequential number (without me having to know where I'm up to).

I just switched to New Invoicing to see what it's like. I don't like it. I don't like the way it looks, but I know I will get used to that. What I REALLY don't like though ... is when I delete the Moxie-generated invoice number I get an error saying the invoice number can't be blank, and then Xero just pops the old and unwanted Moxie-generated invoice number back into the Invoice Number field. What happened to using the next available invoice number?! This is a deal breaker for me. My workflow will be severely hampered if I am to then look up what the last invoice number was manually, when Xero knows it automatically. Why would you change this functionality? Is there a setting somewhere in New Invoicing that will keep the old functionality??

I logged this ticket back in December 2023 fyi.

I literally hate the new invoicing. We need to keep the classic - much much better and easier to use too!

People! Xero don't read these comments.
It's jus useless gas.
Someone at Xero had the bright idea of 'beautification' - something that NO ONE asked for. They went ahead and steamrolled it, just like they 'beautified' the bank reconcilation page. Useless changes and a waste of resources.

Meanwhile, the features are being crippled whilst they put up their fees.

There's only one solution - migrate away from Xero, when their bottom line is hurt, that's when they'll perhaps realise that they're investing in the wrong things.

New invoicing is a step backwards. I am unable to put attachment to the side and view as before. Also unable to upload it without putting in contact. This is ridiculous as I need to upload and who the contact is!
Absolutely dreading the new invoice rollout as will not be workable.

The whole point is to make invoicing easier, quicker, clearer and ultimately save customers money. The New Invoicing does not do these because:
1. Does not retain Client and Reference when copying invoices. This makes more work to have to enter this information each time when I did not have to to this before.
2. Commands are hidden instead of obvious. Previously green default buttons told you visually and clearly what stage you were at (ie. Green APPROVE button means you are in the process of making an invoice. Green MAKE PAYMENT button means you have already approved this invoice and it has not been paid.). There is no ambiguity if you look away to make a call and come back. You clearly see what you were doing.
3. Commands are easy to find and access, and their location makes sense in Classic Invoicing. New Invoicing hides many commands such as Copy, Copy To in sub menus normally thought of for functions unrelated to the immediate task of making an invoice. The Invoice commands should be available and visible on the invoice screen.

New invoicing, going the same way as the new reports and new coke. An unnecessary change that appears to only have been made to drive customers away and make the product worse not better. And of course someone has to pay for all this, so up the subsription fees go. There has to be a breaking point where you destroy the product enough to drive customers away for good, for the life of me I can't understand why you are **** bent on trying to get there as quickly as possible.

There are a bunch of great ideas you could be doing, instead you are solely foucssed on wrecking all the good bits of the software. It's at the point where I can no longer in good conscience tell people Xero is the go to product, it's just not anywhere near what it was.

I so agree with you Kim.

It would be better if they put the effort into some of the suggestions by users with 100's of supporters. The problem is this would be constructive.

Perhaps it is a case of break what is working rather than fix what is not.

Why do you feel the need to change what works perfectly well? The classic invoicing system DID NOT need an update, the new invoicing is time consuming and a backward step,and going by the feedback is not popular. If you dont listen to the feedback and action it why ask for it. Keep it like it was.

We have tried to use new invoicing and are struggling, so carrying on with classic until we have to. Often if we have 2 items on the invoice the 2nd item goes to the wrong code and then it wont let us edit this. It has more steps than the current version and things arent so obvious - hidden away in menus

We have reluctantly switched to the new invoicing. We use jobs when invoicing. When I open an invoice previously raised the job column doesn't appear. The only way I can see the job is by editing the invoice. If we are forced to use this invoice can you at least rectify its faults. Namely jobs displayed on the invoice and Xero to Xero networking.

The new version is so much more time consuming. I would not recommend xero to anyone at the moment, as the ease of use has just gone.

Paul Rosser et al. The point that is being missed here is, there is nothing wrong with the current version. It's not broken...no need to fix it.
The other interesting thing is that you can only give a thumbs up to a post by Xero. Put a thumbs down there and lets see how many click you get.

Frankly, I am now tired of seeing my email box fill up with comments from Xero customers all over the world that DO NOT like the changes. I'm reading them but I fear Xero is NOT, if they were, they would have already deleted the new invoicing.

As a follow-up to my last comment, to maybe further explain how I managed to get to speak to a support supervisor and, therefore get the screen share session where you can show them how you use xero and then can show how it currently works in classic compared to not working in new.
Once you raise a support case, you then have a case where you can then give them feedback, or as I did copy and paste my comment about the new fault I found into the support case thread, and that got the response that they had escalated it to a support specialist. During the session, she was checking it against the list they have and what status that was at currently being worked on or to get working on or to add to the list.
As proof that they are working on things, they have already addressed the oft reported Invoice address missing problem.
If you want to be productive, give them all the info you can by getting screen share sessions with support specialists via the above method and continue posting the faults to the community forum.
Just posting comments that they haven't fixed things yesterday will just get you angrier without helping them or us get it resolved.
Yes, their handling of this has been dumb and no doubt they will lose subscribers which still might include the group of companies I work for if the functionality isn't sorted before their cutoff date.

Clearly Xero are not listening! The occasional answer that they do provide always suggest that it "will be done" and we users "have no choice".

Here is a novel idea, keep both versions and allow the user to select the one that be suits their needs, within 3 months Xero will only need to maintain one interface as users will not migrate to the new version.

Currency function is missing!

VERY WELL PUT CLAIRE esp the last paragraph - copied below!

"Xero dev team please note that vague platitudes such as "we are working on it" do not cut it with your users. Please tell us exactly what you are working on and why you are making the changes. Bring us on board and I'm sure you will have a much better outcome for everyone. Thank you."

Thanks Paul, and well done on getting some response from Xero.
However, New Invoicing in its current state is unusable. Users are not going to spend hours doing something that should take minutes just so we can send error reports to Xero.
I am all for improvements and am not Xero bashing (Classic Invoicing is the bomb). BUT the rollout is premature. I will happily switch to New Invoicing once it is fit for purpose.
Xero users are paying for Classic invoicing if this is taken away one must question the value of our subscription.
I strongly recommend Xero continue working on New Invoicing but rescind the mandatory cut off date for Classic until all the user concerns have been addressed.
Xero dev team please note that vague platitudes such as "we are working on it" do not cut it with your users. Please tell us exactly what you are working on and why you are making the changes. Bring us on board and I'm sure you will have a much better outcome for everyone. Thank you.