How could Xero improve the homepage?

LODGED THIS AS A SUPPORT TICKET AS YOU GET A RESPONSE!

How about Xero actually listen to the customers and bring back the old homepage.

You have thousands of customers that still continue to advise of how horrible the new homepage is, how difficult to operate, unintuitive, and lack usability.

This isn't just people complaining, this is actually impacting workflow causing UNNESSARY delays because the product team don't want to accept that the new design is failure and a mess.

Throughout the whole change process, did the Product team take on ANY FEEDBACK it was given?

With any process improvement methodologies, you SHOULD be listening to the feedback from the customers, looking at how you can make the change to be POSITIVE.

It seems like the Product Team may need more training to understand what clarifies as an improvements (Six Sigma / Agile / Kaizen) as currently this is not an IMPORVMENT and is now a daily OBSTACLE.

Understanding your customer is the first part of any business and I fear that Xero has forgotten this.

Please ensure this feedback is passed on to the Product Team as your customers are tired and extremely frustrated.

@Lisa Broom, the only way I have found to be able to manage it is to remove all the widgets completely and have a blank screen and just use the menu across the top. It's horrendous. Even just having the accounts list is useless as it requires scrolling to be able to see everything.

Why won’t you LISTEN.

this is a nightmare, are you listening to your customers? bring back the old homepage/dashboard, this one is terrible, I can't do anything from it, looking at it gives me a headache, has anyone found a way to work around this yet?

Guess I'll just have to use the drop down menu to avoid having to look at the dashboard, Xero devs this bites the bullet big time, do something about it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I agree with the feedback here that the new homepage feels overly cluttered with features we don’t really need. We’re just trying to run our business, and the previous layout struck a much better balance in terms of the information shown. It would make sense to move the business overview widgets into a separate tab to reduce the noise.

It’s also unclear what problem this change was intended to solve, as the previous homepage worked well?

I agree with other responses, but will list the main things I am interested in:
- listing/locking widgets by column, not row (so that when using different size screens, the widgets do not reorder horizontally based on screen width)
- listing bank accounts separately - either with their own column or tab
- stop with the advertising popups or how to use Xero at the top of the screen - it takes up so much space
- why is there a widget for the expense module, but not payroll, products and services, or projects?

The Business Overview Screen should be it's own tab, if you want to have all these random widgets and have new clunky home page interface, great. But when one is managing 20+ bank accounts, the original screen home page layout was very efficient. Or create a new "bank" tab that looks like the original home screen layout.

It's almost like you could care less about the people that are using xero everyday and are building a app for non-accounting people with pretty widgets. It kind of reminds me of when I log into QBO and I get the pretty widget page.

When I open Xero, I want to get on with business tasks in an efficient manner that is familiar.
I am totally over and utterly annoyed with wasting time "re-learning about how to use and navigate Xero" and couldn't care less about "beautifying" aka shuffling stuff about in your efforts keep an army of software developers employed... perhaps 'right size' your staffing levels and keep your fees down instead.

For years we have used xero
over the past nearly 2 years we have lost the ability to despatch directly from the warehouse using xero
We have tolerated popups coming up where we are writing
the currencys dont always match our presets, or change after being entered
now we have to refine our own front page which was logical and clear on all our devices already.
We have a choice of a word salad AI letter
Who are these changes for?
It is a distraction from actually running a small business

Please do not force the switch to the new layout. It is significantly worse and that has been communicated by many, so doing this would be a big own goal. If the homepage needs a refresh, do some user testing and improve it vs. this which is designed by a non-user and more difficult to use for customers.

Before Xero day for me was 1st April 2022 it used to cost my business £18.65 / UK sterling pounds for the whole 12 months / year for a 7 column analysis paper hard backed accounting / record book from
W H Smith in the Uk / England high street shop .

Now it costs my business £33.00 per month to record my transactions

Progress they call it ,

World governments creating jobs again so they can tax the workers in my eyes !

P.S.
Any chance Xero can fix their unsubscribe button please

as I have no control on the Xero email Product ideas auto email feed ref forced new Xero home page layout .

Xero, we really are paying you too much if you insist on wasting money on this "user experience" that nobody asked for or wants, and then ignore the unanimous response telling you to abandon it.

I agree with the comments that the new front page layout is too bulky
The old version was easy to navigate and not everything screaming for attention

The end users are telling you that this is a bad idea.

The old version homepage is much easier to use, especially when we have multiple bank accounts to reconcile. Can I choose to stay with the old version, not just for a while, but permanently?

Still ******* that drum? Read the room! Haven't seen a single positive comment - its a train crash - SCRAP IT! Now today I get an email about he app being updated as well - can only imaging what total mess that's going to end up. MYOB is looking better and better everyday!

I agree its really a waste of effort. Why not do multi warehouse or something usesful. Very frustrating when you have multiple bank accounts as the screen goes everywhere and cant lock in what you actually want.

Yes too complicate new Xero layout

Why change something that is working fine ?

Plus for the record the unsubscribe Xero buttons do not work either!

I placed one comment about three weeks ago about Xero new layout and now I am plagued with the feed from global commenters coming into my email in box ...... Madness !

If Xero cannot even get a unsubscribe button to work on their interface then we all have no hope !

But looks like they fixed their Xero double importing transactions issues from my business bank feed that was an eyeopener in 2022 when UK Gov forced me to use a software package to complete my VAT returns .

Personally I thought we had another UK
Post Office Fujitsu Horizon Software Issue starting !

Look it up on Wiki " British Post Office Scandal " ref software issues !

The fact that Xero is ignoring everyone on this matter only shows that they do not care about what the customer wants/needs are.

This reminds me of that lousy version of Quickbooks like 2003/2004 when they went off the simple layout to a really complex one which people hated and then started changing to MYOB. I reckon MYOB did the same thing actually too and lost a lot of users.... Keep it simple by default... Don't daunt people, keep it clean and then let them customise it.

The homepage is too cluttered, too big and messy. The old one was much better. Why change this? It does not improve the functionality`