Homepage - Simplify layout
The beta version of the new Xero layout. updated interface feels overly busy and cluttered, which makes navigation more difficult—particularly for clients who manage multiple bank accounts.
I believe users should have the choice to switch to the new layout when they’re ready, rather than being automatically transitioned.
Additionally, clients pay for Xero to streamline their financial management, not to have advertising pushed at them.
The current design detracts from the user experience and makes it harder to find and complete tasks efficiently.
Hi team, we thoroughly appreciate all the feedback we’ve received from customers about the new homepage experience. We hear you and are committed to providing more customisation options, which’ll help with some of the pain points raised in this idea.
Currently we’re exploring the ability to resize widgets and simplify widgets and allow you to remove charts, and as you'll see from my recent update on another idea we have plans for exploring 'views' in the coming months.
It’s worth noting that currently you can "Customise" the homepage to remove widgets that you don’t want to see and simplify your view.
We’d also like to acknowledge feedback here on the red colouring - To provide some insight this was intentional, and is used to highlight what needs attention, which actually came from our early feedback and testing. However, we appreciate hearing from more users on this and will continue to monitor this closely.
I’ll keep you updated on progress that’ll improve your use of the homepage here. Thanks!
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Nicola Holdaway
commented
The new layout is clustered, difficult to scan, confusing and I can only agree with all the other negative comments.
You seem to be forcing the messy unhelpful layout over usability.
How many comments do we need to get this changed back? Or at least give the option to stay on the current layout.
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Alec Wilson
commented
The new layout is confused and cluttered. The fonts and colours are harder to immediately comprehend. Not sure why this was necessary, it was not obsolete looking or ugly.
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David Bowers
commented
The new Xero homepage is cluttered, slow, and a masterclass in how to make good software worse.
What was once a practical, efficient dashboard now feels like it was designed by someone who does not actually run a business. It is visually noisy, harder to scan, and actively wastes time.
This change is being forced on paying customers with no genuine option to keep the layout that actually worked. That is not progress. That is removing functionality and calling it “design”.
We pay for this software to run our businesses efficiently, not to beta test a redesign that prioritises appearance over usability.
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Jenny Kanno
commented
The new homepage layout is a mess. The old layout was much more functional for everyday use. The widgets are too big and clunky, and the options are not useful at all. Xero has really gone down in my estimation, too much time fiddling with layout and not enough making reports more functional.
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Sarah Revill
commented
I am not liking the new homepage, it seems cluttered and busy, it should be kept clean and uncluttered with ease of access as it currently has,
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Mark Fenton
commented
Not a fan of the autoresizing of the dashboard. The claim is that the sized screen will be remembered for each screen size you use. That is not true!
It might remember it for each device, but for those of us that use multiple extended desktop screens where Xero may be run on the smaller laptop screen but also sometime run on the adjacent larger extended screen, then the layout goes from a remembered 3 column tile sequence to a 4 column layout where the tiles no long display in the original planned pattern (eg bank accounts in first 2 columns and invoices and bills tiles in the third) but end up in the same horizontal scrolling sequence which does not make sense in a 4 column layout.
Maybe the option of a maximum column count setting would assist maintaining the layout no matter what screen size it is displayed on on.
Of course smaller tiles where everything fits on 1 homepage screen (instead of 3 pages of scrolling homepage) would solve it too.
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Beverley De la Harpe
commented
I completely agree, this new page is super busy, noisy and distracting. More time wasting and not efficient use of my time at all.
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Francesco Merlino
commented
the new layout is extremely confusing and cluttered as already raised from many users - what I have noticed over the year with your product is that you are constantly trying to change what is (was) already working well - most of the time changes and updates are detrimental to the user experience rather than a positive improvement - the homepage, for instance, as far as I am concerned, was perfectly fine. Recently you have also updated the layout of Xero XPM - same story there, the old version was better. Moving forward, you should give the option to users to stick with what they like - if a user do not like an upgrade, they should be given the possibility to stick to the old version. This way you would positively meet expectations of users who requires and expect a constantly evolving product and users who are happy with what they are currently using. The number of users willing to switch to the new version of the product would also provide you with an instant feedback on the upgrade.
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Nicola Wilson
commented
The new homepage design is terrible. Who thought this looked good, it is messy, all information blends together. What happened to the KISS principle! Why do you continue to make us pay for this! Why don't you spend your time on things that we as your customers need, like being able to put accounts on hold! It appears you are more concerned with the way your program looks than how it functions.
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Jonathan Poynter
commented
I am in the camp of preferring the old layout, and the one thing that has me set this way was the loss of the line graphs for accounts. This simple visual presentation gives instant feedback to me on the trend for any given account, particularly important for day-to-day cashflow or credit accounts.
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Svetana Nicholls
commented
Hello Xero Team
How many votes do you need to stop this "new version" to go ahead? Do we need to find an alternative to Xero now? -
Beverley De la Harpe
commented
Home page way too busy and noisy.
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Lori Notman
commented
My sales person just advised that they can see the whole new homepage as a standard user, they can now see all our bank accounts & balances.
That will also mean that our purchasing person can see that & all the income & expenses which is absolutely not relevant to their role.
There needs to far more permission on/off toggle options for each user.
The new page should be for higher management ONLY. -
Karen Hughes
commented
Xero as an organisation really still doesn't understand their customer base! More changes that are poorly planned, created by non-users of the product it seems. Ugly, cluttered, and hinders work flow rather than improving it. Just look at all the comments - and we all know that many don't bother to complain, so the real number of unhappy customers is rather significant.
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Accounts @ EFX
commented
Has Xero really learnt nothing from the 'new invoicing' fiasco! Yet another pile of poorly designed layout changes forced upon loyal customers. As others have well summarised, the layout may look superficially 'pretty', but is cluttered, bloated, inconvenient, and adds nothing meaningful. It is clear that Xero no longer has any clue about real world data or user workflows.
Comments from Kelly to the effect of now 'having plans for exploring the possibility' of making changes that are necessary to make the update workable, are beyond a joke!! These changes are not something that have been forced upon Xero, they are of your own making, and if the product team can't see how poorly considered they are, then there is no hope.
After over 17 years as a loyal Xero customer and advocate, year-end can't come soon enough. We're in the process of moving to Odoo, and encourage others to consider doing similar. -
Lyn Chambers
commented
this new homepage is a cluttered mess
such a jumble of info all together no definition between accounts
not for us
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Julie Crundwell
commented
Unfortunately, I find the new homepage unusable. Some people may like the colour change, but I cannot look at the new colours for long. The Red especially. I assume Xero did not consider the correct colours to use, as red is one of the colours that can cause the most visual fatigue. So, with the widgets being crowded, incorrect colours, and everything being so large and garish, it has now created a privacy/confidentiality problem, which is a serious concern, as everyone in the office can easily see the figures on my screen. My workaround is that I have had to remove all widgets from my homepage except Tasks, as Tasks shows nothing important, and then I just click through menus until I find what I need, which defeats the purpose of having a homepage at all! Not practical, but saves the eye strain and headaches! The previous homepage was far easier on the eyes, more discreet, and more practical for daily use.
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Maya Roviana
commented
Hello,
This new layout looks great but also confusing, for now i can say i prefer the old one. But an improvement will be much better. I have a problem when i use the ctrl F to find something in the homepage, I need to use the exact very first word so the search engine will run, can't use the second or part of the word i need to find.
for example.. i have a bank account name "abc 123".
i can't type "123" in the search box, it'll show me no result. but when i type "abc", it works.I wish this can be fixed.
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Roger Harvison
commented
There is too much white space. Dashboard needs to be a lot tighter, preferable one page.
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Anne Ward
commented
I can't see how this is an improvement. I have 19 bank accounts to keep track of and could organise them more easily before. There is too much white space on each account 'tab' and not enough visual difference between them (or ways of adding differences) so it's hard to scan them. Please review this before making it mandatory.