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  1. With the use of filtering and custom fields for jobs and clients on various apps the job within XPM and now Practice Hub has become elongated.

    It would be create if the custom fields could be stored within a collapsible section which could be opened when needed otherwise closed to show returns attached to the job without the need to scroll down.

    The other option would be to move the custom fields to be listed down the left or right hand side of the main job details reducing the white space as mentioned in other posts.

    This could be further…

    1 vote

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    1 comment  ·  Jobs  ·  Admin →
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    Thanks for highlighting this improvement. Being able to collapse custom fields when they aren’t needed could make job records easier to navigate, particularly for practices that use many fields to capture client and job information.

    We’ve updated the status to Gaining Support so we can continue tracking community interest. Would you prefer collapsible sections within the job page or a separate sidebar for custom fields?

  2. It would be AMAZING if we could have some useful management reports, like monthly Team Performance by staff member with KPI data (write offs $, write off %, ROI, Average charge rate, total invoiced, closing WIP) and Practice Performance over the same metrics :)

    Also some dashboard widgets that show these metrics personal to the user on their home page.

    18 votes

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    Appreciate the feedback and understanding other insights that you'd find most useful. Our team are evaluating the feedback from these forums with a keen eye as they continue to explore improvements and we';ll share if there are any plans for this, here.

  3. Please add a counter to the Documents tab in the Client window, same as the counter for Jobs, Quotes, Invoices and Notes. A counter appears only when you have opened the Documents tab.

    4 votes

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    0 comments  ·  Clients  ·  Admin →
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    Thanks so much for sharing this idea ✨ — it’s a really helpful suggestion.

    We can see how having a visible counter on the Documents tab, like you already do for Jobs, Quotes, Invoices and Notes, would make the client record easier to scan at a glance.

    We’ve now opened this idea up for other community members to vote on and comment on as well, so we can better understand how much interest there is from the wider community. Thanks again for taking the time to share your feedback with us.

  4. Being able to see which clients have feeds that need refreshing would help with taking actions quickly to ensure client data stays updated

    6 votes

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    Hi team, we recognise that staying on top of disconnected or expiring bank feeds is important for keeping workflows running smoothly.

    We hear that having a dedicated view or alert on the Practice Homepage would make it easier to manage bank feed refresh across clients, rather than only picking up issues when working in a specific file.

    This is now in Gaining Support so we can gather interest and share how this could make day-to-day practice management easier.

  5. Is it possible to have a down load directly from the ATO when they pay out a client refund into your trust account. It is very time consuming trying to match payments with clients without this information.

    2 votes

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    1 comment  ·  Tax manager  ·  Admin →
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    Thanks for sharing this suggestion, Kirsten. Having more information about ATO refunds available in Xero could make it easier to identify which client each incoming payment relates to when reconciling a trust account.

    I’ve updated this idea to Gaining Support so we can continue tracking interest from the community. If this would help your workflow, add your vote and let us know what refund information you’d like to see in Xero.

  6. Have a drop down menu on the Status to change between waiting to be filed to completed, at a visual see if there's any money owing on the clients file. Saves having multiple screens open and jumping between clients to change status and check for payment.

    3 votes

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    0 comments  ·  Tax manager  ·  Admin →
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    Hi everyone, thanks for sharing your feedback here. We understand the value of being able to manage return statuses and payment information from the main Tax Manager view.

    For practices working through many returns at once, bulk status updates could make it easier to keep the list up to date, while showing outstanding balances could give you a quick reference when following up with clients.

    I’ve updated the status to Gaining Support so we can continue tracking interest. If you’d find this useful, add your vote and share how you currently manage these tasks.

  7. Add a signed Status to the Left Hand Navigation so that signed returns can be quickly selected and lodged

    9 votes

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    2 comments  ·  Tax manager  ·  Admin →
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    Appreciate you sharing your feedback on the Tax Manager beta, Serge. Our product team are paying close attention to the feedback we're receiving on this to understand how we can keep developing this experience. I'll be sure to share if there are any plans for providing this visibility of the status of a return.

  8. The search feature 'Magnifying glass' on the top tool bar used used to be the far right option. Any way it can be moved back over?

    4 votes

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    Hi Logan, thanks for raising this. We understand the preference to have the Search feature position on the far right of the header. For teams who use it frequently throughout the day, even small layout changes can affect established workflows.

    As a tip in the meantime, you can press / on your keyboard to jump straight to the global search field without needing to navigate to it with your mouse.

    I've updated the status of this idea to Gaining Support so we can continue tracking interest from the community. If there are other navigation changes that have impacted your workflow, we'd love to hear more.

  9. While filtering for Income tax and Sales tax is a great feature on the widget, can the IR526 returns be removed from the Income Tax tab? IR526 is not an income tax return and it shouldn't be included in the stats.

    2 votes

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    Thanks for highlighting this improvement. Separating IR526 rebate claims from the Income Tax category could make the NZ Tax Status Widget more useful for monitoring return progress at a glance.

    I’ve updated the status to Gaining Support so we can continue tracking community interest. If this could improve your dashboard reporting, add your vote and share your thoughts on how the categories should work.

  10. Can a column be added to see the WIP value in $dollars rather than a percent, this makes it a lot clearer to see time spent on a job.

    9 votes

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    0 comments  ·  Jobs  ·  Admin →
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    Hi Amy, thanks for taking the time to share this idea.

    It sounds like being able to see the dollar value of Work in Progress (WIP) directly within the Jobs list would give much better visibility over workload and billing readiness. Having unbilled time and costs displayed at a glance, without needing to open each job or run a separate report, would make it easier to quickly spot what’s ready to invoice.

    I’ve moved this to Gaining Support so we can track interest and help our product teams understand how adding a WIP value column could support a smoother billing workflow and clearer visibility across jobs.

  11. Time summary on home page. It would be great if we could have a seven day view on the main page as not all work is completed within traditional business hours.

    I was sure that it showed me seven days last week but I am wondering if this updates if there are weekend entries?

    Really enjoy the experience so far!

    Thanks!

    11 votes

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    Appreciate your feedback, Kerry. Currently the time summary widget is based around capacity which is only Mon-Fri. However, our product team are keen to get a better sense of interest around this and will be keeping a watchful eye on the support in this idea.

    I'll let you know if there are any updates.

  12. It would be great to have an option to pin the Timesheet panel within the dashboard so it remains visible alongside the other widgets. At the moment, the Timesheet overlays part of the dashboard and covers other widgets. Ideally, when pinned, the dashboard widgets would automatically shift to the left and resize accordingly, allowing the Timesheet and all widgets to be viewed simultaneously without obstructing each other.

    2 votes

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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  13. The Left Arrow is the first thing we would naturally think to click when we want to enter a separate time entry while keeping the timer running. However, clicking it causes the timer to disappear and stops recording altogether.

    You can keep the timer running by clicking “Save and Keep Recording,” but this doesn’t feel intuitive as the arrow. There’s also nothing on the Left Arrow indicating that clicking it will cause the current time recording to be lost. In practice, it seems to function similarly to the “Discard” option, which makes the expected behaviour even less clear.

    It would…

    2 votes

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    Thanks for your idea, Ana. Appreciate users expectation of actions in the product can differ and making this arrow more clearly stated would help with interpretation and use.

    We don't have immediate plans for changing this, however we'd like to get a wider sense of interest. I'll share if there are any updates around this, here.

  14. Would be helpful to be able to quickly export a list from tax manager

    11 votes

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    0 comments  ·  Tax manager  ·  Admin →
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    Thanks for sharing, Rhys. It'd be good to get an understanding of other practices that'd also find this helpful.

    Be sure to share your idea here with others in your practice that'd find this helpful so they can add their vote too. 🙂

  15. We use milestones on jobs to prompt staff as a reminder such a following up a small matter and these are displayed on the dashboard of the home. These milestones no longer appear anywhere except buried in the job they are part of so it would be nice if they could be displayed via a widget or list on the home page?

    2 votes

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    Thanks for raising this suggestion. Bringing Job Milestones to the homepage could make it easier to keep track of upcoming tasks and deadlines from one place.

    I’ve moved this to Gaining Support so we can continue gathering feedback. If this would improve your workflow, add your vote and share which milestone information you’d want to see at a glance.

  16. IN partner hub, would be good if can filter by CLIENT GROUP, in XPM it was possible but only from the screen in GROUPS to save a sticky one at top, can we get column in clients that links the group so we can helicopter the whole client view quickly as my 1st bookmark its' where I start.
    But the filter also needs to be by PARTNER/TEAM so that I can see mine not just the whole firms.
    What is total client WIP, all jobs for the client, all invoices across client group

    2 votes

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    Hi James, thanks for sharing this idea. We understand the request to filter the main client list by Client Group. Having this filter available could make it easier to get a quick view of the clients and work managed by a particular team or portfolio.

    I’ve updated the status to Gaining Support so we can continue tracking community interest. If this could improve your workflow, add your vote and let us know which filters you’d find most useful.

    I've also added your vote to a similar idea below that suggested Client Manager and Client Partner filter:

    Practice tools - Filters for Client Partner and Client Manager


  17. the time and search buttons look too much the same and are too close together - a real nuisance when using these regularly and clicking on the wrong button

    2 votes

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    0 comments  ·  Staff  ·  Admin →
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    Thanks for sharing your feedback here. Clearer icons or additional spacing between the Search and Time buttons in XPH could help reduce misclicks.

    We’ve updated this idea to Gaining Support so we can continue tracking community interest. If this could improve your day-to-day use of Xero Practice Manager, add your vote and share your preferred layout.

  18. Enter Time - you have to put in start time. It should default to your last time entry like it does under view timesheets.

    13 votes

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    1 comment  ·  Jobs  ·  Admin →
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    Thanks for sharing back on how you enter time for Jobs, Lisa. We'll start to get a gauge of others interest ion this from your idea here.

    We'll keep a close watch and let you know if there are any updates planned for this here.

  19. On the Lodgements - show comparision to the same time last year to obtain an assessment of whether you are on target or not.

    2 votes

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    Hi everyone, thanks for sharing this idea about comparing lodgement progress with the same point last year. We appreciate you explaining how this could help practices understand whether they’re on track with their lodgement targets.

    This idea is now, open for community support through votes and comments. We encourage others who would find this useful to add their votes and share how they’d use this comparison in their practice. Your feedback helps us understand the level of interest and impact of this request ✨.

  20. Currently, Xero provides a report that lists bills where no project has been assigned. However, this report flags any bill that contains at least one line item without a project assignment.

    In many cases, not every line item on a bill needs to be charged to a project. Some line items are intentionally left without a project, while others must be assigned. Because of this, the current report includes bills that are only partially assigned, making it difficult to identify the specific line items that still require project allocation.

    It would be helpful to have a report that identifies project…

    3 votes

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    0 comments  ·  Staff  ·  Admin →
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    Thanks for taking the time to suggest this. We understand the request for a detailed Project Assignment Report that shows individual transaction lines. This could make checking project allocations more efficient.

    We’ve updated this idea to Gaining Support. If this change could improve your project reporting, add your vote and let us know what information you’d like to see.

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