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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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1085 results found

  1. We need to be able to create a service docket via the Mobile app so that service crew can create and issue a service/delivery docket to customers when they are out doing the service. The packing slip option is not available apparently and, besides, its not the right name for what we do.

    5 votes

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     ·  1 comment  ·  Invoicing  ·  Admin →
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  2. in the old invoicing, you can create a new Client Expense on the fly. You cannot with the new invoicing page

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  3. We only want to pay the supplier/freelancer once our customer has paid for the service.
    Some form of link between a purchase invoice and the associated sales invoice to flag that the supplier can now be paid as the corresponding sales invoice was settled.
    Trigger something in the Due Date or even set up a payment so that it is easier to make sure we only pay once we have been paid

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Neil, just rounding back on your idea here again. We have a separate request for the ability to be notified when an invoice has been paid. Being good to track each part of the idea separately I'll slightly adjust the title of your idea for the first portion and you're welcome to join this other one for any updates around notification of paid invoices. 🙂

  4. There is a weird issue when entering in text in the 'Descripton' box in a Quote.

    Once the text is entered if you then leave the description box and then click back into it, all the text in that field is highlighted.

    This is a little problem when you want to delete one character as it deletes the whole text.

    If you Control V the text back....it hasn't copied the text to put it back in.
    So, you lose all the text entered.

    I understand you can click a few times to stop it highlighting the whole text.

    But, it…

    5 votes

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     ·  1 comment  ·  Quoting  ·  Admin →
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  5. We use multiple Statement templates, each of them containing different stages of Credit Control progress. When sending these the Contact Notes are only updated with 'Statement', and not the Statement template name that would give historical context to a Contact on how we have progressed debt.
    Can you update the Notes to include the Statement Template name, and include an option to make further notes against that activity?

    5 votes

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     ·  1 comment  ·  Invoicing  ·  Admin →
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  6. When quoting items, customers need to know when the quoted items would be available.

    It could be that the item is available ex stock or that there is a lead time to the item of days, weeks or months.

    This is a common occurrence in the industrial sector.

    Each item on the quote could have a different lead time, whether it is an item or service that is quoted.

    The information is important to the customer for operational, as well as cashflow purposes. M

    Would be great if a feature could be added for each line item on the quote,…

    5 votes

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     ·  1 comment  ·  Quoting  ·  Admin →
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  7. If you send an Invoice per mail to a client, a credit note that is linked to the invoice should be attached to the mail with the invoice too.
    Currently, you have to send two separate mails.
    If you send an invoice, you have several check boxes like "add invoice as pdf". There should be the option "add credit not as pdf".

    5 votes

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     ·  1 comment  ·  Invoicing  ·  Admin →
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  8. Quotes/Sales Overview
    Be great to search by account in addition to current fields. For those business that need to track quotes based on product or brand or account, this would allow a business to see activity and also follow up quotes from the one screen. hope that makes sense.

    5 votes

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    2 comments  ·  Quoting  ·  Admin →
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    We appreciate you sharing your idea, and letting us know how searching for quotes by item or account would be helpful, Vange.

    Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    We will keep an eye on the traction this idea receives in the community, here. Thanks

  9. Would like to be able to have adjustable columns on an invoice that I can change what they fill with. Right now an Invoice only has Item as a field. I would like to be able to change from Item to Account. That way I can have one payer and list several clients in the invoice without typing them all in. For instance, if a field was labeled Client Account # or something then I could set up the list with my clients or pull them up from contacts, and just select the clients account number, it would prefill a…

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Laura, hen you say you'd have one payer - would this be a customer or someone internal in your organisation? 

    It still sounds like untracked inventory could work here - for example each 'client' would be set up as an  untracked item, you could select clients using the Item column of the invoice and this would auto populate pre saved data such as the account number which could be referenced in the description column, and monthly service for the account. 

  10. Have come across Xero "feature" of auto filling the account code on a bill, however the code Xero put in had nothing to do with the expense and never has been. The ability to switch this feature off so clients have to actually look for the correct code would be beneficial.

    5 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Hey Lyn, thanks for suggesting this idea!

    Xero will use your defaults accounts for a supplier or the inventory item to assign a pre-selected account code to the bill you've created. You can read a bit more about that here.

    Just to clarify, is this the feature you're referring to? If so, it's possible to disable this by not entering in defaults for the items or contacts in question 😊

  11. Does Xero have any plan to put the payment term feature showing on tax invoice in near future? Currently, we setup on each customer record. But the payment term is not printed automatically for each customer. Hope to see this feature soon on all printed invoice.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Emily, there's no way or immediate plans for enabling differing payment terms per contact on invoicing atm.

    Right now, if you have differing payment terms for different sets of customers, they way to represent these differences would be through the use of invoice templates.

    You can then set a default branding/template to be applied to each of your contacts which'll be auto applied when you raise and send an invoice for them.

  12. Very very occasionally, sending an e-invoice will fail. When this happens, currently the only way to find out is to follow up with the client about their unpaid invoice, find out they never received it, go into the individual invoice and look at the history. An alert would be very useful.

    5 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  13. Title says it all, the current process requires a customer to full sign up with Xero (and be almost/forced to PAY) just to see an invoice history.

    This should be accessible via a rotating link where the current "View all invoices" link is in the upper right -- or extremely simple login system that just takes an email and password.

    5 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Hi Adam, understand that there can be confusion for a customer if it is their first time making use of the link and not already having a Xero account. 

    The need for the user to create a Xero login to access and view their outstanding invoices with you if for yours and their security in the information that can be viewed. 

    Appreciate you may like a simpler sign up process for them and I have slightly adjusted the title of your idea here for this.   It's not something we have intentions of developing at this time, but we will get a sense of the wider interest from your idea here. 

  14. When a Xero customer is creating an invoice for another Xero customer - why not allow this to automatically show up in the Bills section, if the receiver agrees to this. Would save a heap of time and coding.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi team, sorry we have not engaged with this idea before now. I'm pleased to confirm that this idea is already a feature within Xero.

    If a user is in an eInovicing region(AU, NZ or UK) and has registered to receive eInvoices, once you add them as the Contact to your invoice the option to 'Send as an eInvoice' will appear.

    For non-eInvoicing regions the option to send via the Xero network is available and your customer will be able to share their Xero network key with you to send with this option - This option is currently available from the Awaiting Payments list screen, however we're currently developing the ability to send with the Xero Network from within an invoice and you can stay updated on this delivery here.

  15. Xero Workpapers needs to be able zoom in on the attached documents instead of downloading to be able to view clearly

    5 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Hey everyone, we're excited to announce we have a new Workpapers solution in development that'll improve accessibility and collaboration for accounting practices, solving for the needs in the idea here. You can read more on this from our Xero blog.

    It'll be a phased release, starting with Australia and expanding to other regions in 2026. I'll keep you updated here on it's release.

  16. We would love the option to add a variable FAF(Fuel Adjustment Factor) in the form of an added percentage of the total invoice, to the invoices we send to pur customers. Currently we have to work this out and enter it into each invoice manually which is very time consuming. If you could add a component to your invoicing that included an optional FAF which could work out the percentage for you that would be amazing. Considering nearly every transport and logistics company we know has now added a FAF to their charging due to the recent volitility in fuel…

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  17. Allow the customer to pay an existing sales invoice by Direct Debit (BACS DD in the UK) in instalments using the stripe payment method. allow us to set up the instalment plan on the invoice page e.g. number of instalments, the tool could split the invoice amount into equal instalments automatically which the user can overide, or be able to set the instalment amounts manually if you wanted to collect more at the first payment for instance. Direct debit mandate approval handled by Xero/stripe, progress of the instalment plan visible by customer on their online statement view, automated emails to…

    4 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  18. Please can you update the Cashflow Manager so that you can show customers/suppliers by their contact group.

    4 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  19. Add a field for the date the customer requires delivery. I currently use the expiry date, but if I mark the quote as accepted this date disappears.

    This date is crucial for forecasting.

    4 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  20. Can we send credit notes via the Xero to Xero network in the same way we do for sales invoices please?

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

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