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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. We currently have 3 different Xero accounts for different regional entities, but all payments need to flow through one Stripe account.

    At the moment you have to have an individual Stripe account for each Xero entity/account. It doesn't say this anywhere and when I tried to connect the account to a second Xero entity it began creating new Stripe accounts that I then had to delete.

    Being able to connect ONE Stripe account to all Xero accounts would be a huge help.

    3 votes

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    Hi Jess, we understand you’re looking for the ability to connect one Stripe account to multiple Xero organisations, so managing payments across different entities is simpler.

    Having a multi-organisation connection option could help keep all payment information in a single Stripe dashboard.

    We’ll continue to keep track of this idea and gather feedback from the community.


  2. All my clients are on recurring invoices. Every month they get an "Invoice Due" email & then 5 hours later they get a Payment Receipt email. Why is Xero REMINDING my clients that they are paying me money? I have over 30+ expenses on autopay on my credit card. Not one company goes out of their way to reminder me that I am paying them money. But Xero not only tells my clients that they've paid me "another" $1,000 this month, but they tell my client TWICE. A lot of things are unsavory about life, but this feature, which we're…

    3 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Hi Sal, appreciate you raising a case with our support team about my response and understand where I have misinterpreted your idea (apologies for this).

    I'll re-open and have slightly adjusted the title of your idea so we can begin to get a sense of the interest in having more control of the emails that are sent for auto pay invoices and payments.

    Being open, right now this isn't something we're looking to support with this being a regulatory obligation in some regions. However we can continue to track interest here and share if there are any changes planned around this flow.

  3. On Invoices and Quotes, being able to add rows which sole purpose is to form a header or a group.

    What I mean by this is, for example, if I was doing a decorating job for a customer where I was decorating 2 rooms, for ease of understanding, I could separate the materials and costs for each room and group them under a respective header/group, thus allowing them to be easily kept under one invoice/quote.

    This would also work really well for quotes where a job may have multiple options for a customer to potentially choose from.

    I have used…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing here, jason - We have an existing idea around multi sectional quotes that I've added your vote to and have adjusted the title of your idea here for the Invoices side of things.

    We'll be sure to update you if there are any updates for this in either feature.

  4. On invoices with CIS deductions can we have a button or something to indicate if a CIS statement has been received for the deduction and then a report for which invoices haven’t received a CIS statement so easier to see who needs chasing rather than keeping a separate spreadsheet elsewhere of received CIS statements.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate your request here, Carey. Right now, you can use the CIS Suffered report to monitor deductions recorded in Xero, however understand this doesn't enable you to track CIS statements received at the invoice level.

    This isn't something we have plans for atm, but we'll continue to get a gauge of support in this from your idea. I'll share if there are updates.

  5. Your NEW credit note is no use to us as it does not show the client account number (not the bank the contact account number). If you are re-designing a layout at least keep the info you could previously see! Update before this is mandatory please

    3 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Sally, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  6. The software shouldn't be restricting printing of a draft invoice at any stage of the process nor user settings.
    Printing of draft invoice (even not finalized) is needed for documentation and accountability purposes!
    Drafts only user cannot do this at the moment.

    Every company and with any software I have worked so far, printing is allowed and expected to be done, as a proof of work done, back up of what was submitted etc.

    In our company we have more than one person workng on the same draft invoice.
    How can I can prove that I have done my job…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea, and letting us know how allowing users with the invoice only user role to print could improve your workflow.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  7. The ability to add custom fields to invoices based on the industry would be a fantastic feature. I have a SaaS client who bills annually that has customers reaching out about adding the invoicing term(number of months) to their invoices. Seems like there have been other ideas submitted based on specific industry requirements.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    We appreciate the suggestion, Deanne. We understand how being able to add custom field for billing terms to invoices could help provide clearer information to customers and reduce the need for manual descriptions.

    Having dedicated fields for service start and end dates could also support businesses managing ongoing contracts, retainers, or deferred revenue workflows.

    We’ll continue tracking the feedback and interest shared here.

  8. Ability to turn off / toggle the warning for

    "The invoice was raised after the payment you are reconciling to"

    Alot of my invoices are dated after the payment date for whatever reason. It would be create to have a choice whether to receive this warning or not.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Dylan, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it, please feel free to share this with friends and colleagues who might benefit from this feature. Cheers

  9. Not a massive one, but would eliminate a really annoying thing.
    On an invoice screen in the reference box, when typing any data that exceeds the box, the text doesn't follow outside that window. This then makes you mouse click into that box and arrow across to confirm what you have typed was in actual fact correct.
    PLEASE, can something be done about this????

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate you raising this idea with us, Darren and have just updated the forum it's in 🙂

    We'll get a sense of the community interesst in this here. While we don't have any plans around this at present I'll share if there's any news.

  10. It would be an easy fix to stop automatically sending reminders for "unpaid" invoices when the business has not done their reconciliation for the relevant period. We find it stressful and time consuming to check all the time. I think sending a payment demand with the proviso to "ignore it if it has already been paid" is a waste of resources. It would be way less stressful and more efficient if reminders could be pending and only be sent automatically once the reconciliation covering the due date has been completed.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Interesting idea, Marc. This would add another layer of complexity to reminders, but it would be great to understand the interest around this from your idea here for our product team to consider. We'll share if there are any updates.

  11. Most of our customers prefer receiving invoices via SMS. When trying to print the invoice via the SMS link, it generates a 2-3 page online version of the invoice. Can you implement a "Print pdf" option that would generate the same concise layout used when previewing the invoice in Xero? Thank you!

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Great to get this sort of insight, Kelly. Thanks for sharing. We'd like to get a sense of the wider interest for being able to print PDF from the SMS invoice message, please feel free to share with any colleagues or customers that you know would find this useful so they can vote on this too.

  12. XPM Timesheet time to show actual local time. Currently it shows Sydney but I'm not located there

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea here Daniel and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero. Cheers

  13. The clients that I provide services to seek as supporting documentation a timesheet that has been signed off by an authorised representative of the client. At the moment I use an excel spreadsheet to do this then manually generate an invoice on the total agreed hours. It woud awesome to have feature where you prepare a timesheet in xero, xero sends a link to the approver to sign the timesheet then xero pulls the hours into a invoice + any agreed expenses (with supporting invoices and signed off timesheet)

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Harpal, thanks for sharing this idea!

    To make sure we’re heading in the right direction, we’d love a bit more information on your specific workflow.

    Could you please confirm if you are looking for:

    • The ability to add project time to invoices using Xero Projects?
    • Or, are you asking for an integration with the AU version of Xero Payroll, so you can more easily link employee timesheet hours from Payroll directly to your invoices?

    Knowing which tool you're currently using (or would like to use) for this process will help our team better understand the request. Thanks!

  14. For an Italian company. In order to send invoices to Italian clients, legally they MUST be sent through the Sistema di Interscambio (SDI), a government portal. Which helps prevent fraud and reduces tax evasion and increases visibility.
    The e-invoicing is a specific format and Xero currently doesn't support.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate you raising this request with us in Xero Product Ideas, Stuart. We'll start to get a wider interest from the community in this here. Please feel free to share this idea with other colleagues that would like to see that so we can get a better understanding of the demand.

  15. Why are the subscription invoices we receive from Xero now being issued with a $0 balance? We are having to manually edit or delete the pre‑populated payment line in order to reconcile the actual payment against the invoice. The pre‑paid negative line is unnecessary and creates avoidable double handling.
    The same issue is occurring with client invoices where credits or overpayments exist. Xero has started adding a pre‑paid negative line to these invoices when they are sent. This process is impractical and will create further problems, as clients will not apply overpayments themselves. This results in additional corrective work for…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Kelly, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too! Cheers

  16. To have a way to easily detect which clients need individual e-invoice in invoici, e.g., there are Tax number in Xero,
    so that we can easily select those clients who need individual e-invoice and send to Inland Revenue in Malaysia.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Ivan, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  17. Hi all. We have recently come over the Xero from Attache.
    Several hundred times per month in Attache, we used the product look up option for individual products sold on Invoices and the same for individual products on Purchase orders however xero currently does not offer this as outlined below.
    By putting in a code into the search area for invoices and P/O, we would like the option to search for that item, then click on the product that is identified as the one we want to look up, and bring up the invoice or purchase order the product is…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  18. I would like to suggest adding functionality to better support zero-decimal currencies (such as JPY, KRW, IDR) within Xero. Currently, the system assumes two decimal places for most currencies, which can lead to rounding issues and inaccuracies for currencies that do not use decimals.

    Key points to consider:

    Currency Settings: Allow users to define certain currencies as zero-decimal so that calculations and display formats automatically adjust.
    Tax and Rounding Logic: Ensure compliance with local tax regulations by applying correct rounding rules for zero-decimal currencies.
    Reporting and API: Update reports and API outputs to handle zero-decimal currencies consistently, avoiding integration errors.

    3 votes

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    Thanks for sharing this idea about zero-decimal currencies might be improved in Xero.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could also benefit, so they can add their votes and comments about how this would help them, too.

  19. 'Comma' to be displayed in 'Qty' column automatically when generating invoices (better view of invoices to the reader)

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  20. When an invoice is fully settled by a 100% application of a credit, discount, or retainer, Xero should automatically populate the 'Paid Date' with the date the credit/discount was applied.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for your feedback and sharing here, Thamara.

    It sounds like you're applying the 100% discount directly within the invoice. If the paid date differs from the invoice date you could apply a credit note which will record the paid date as the date issued in the credit note.

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