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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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1028 results found

  1. Please remove the invoice amount from the "New Invoicing"

    This should be optional for set templates like the classic invoicing where you could turn it off and on. It doesn't look great and prefer the older layout of the emails where you could control the layout more.

    61 votes

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     ·  35 comments  ·  Invoicing  ·  Admin →
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  2. Add a Pro‑Forma Invoice option to Quotes and Invoices.
    Rationale: Many accountants and businesses must include issued invoices in year‑end accounts even when payment is not guaranteed.
    A Pro‑Forma Invoice option would clearly distinguish non‑binding estimates from recognised billing, reducing accounting confusion and audit risk for clients. It would streamline workflows for firms that handle large numbers of contingent or advance quotes, improve accuracy in reporting, and make Xero more attractive to businesses seeking clearer revenue treatment—likely bringing new clients to the platform.

    60 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Hey Team, thanks for sharing this idea but right now Xero doesn’t have a dedicated pro‑forma invoice document type in Quotes or Invoices. We are moving this to Gaining Support so others can Vote and Comment.


    The main workaround is to use a Quote as your pro‑forma (with wording like “Pro‑forma invoice – not a tax invoice” in the template), then convert the quote to an invoice only once the amount is confirmed and you’re ready for it to hit your accounts.


    You can find more detail on how pro‑forma invoices work in our guide:

    What is a pro forma invoice? – https://www.xero.com/nz/guides/what-is-a-proforma-invoice/



  3. When Xero are emailing out their invoices please can you go back to attaching the invoices as a pdf as it quicker to be able to forward them rather than having to sign in and save them as draft, especially when you are having to do loads for clients.

    60 votes

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    16 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing back on this, everyone. We'd like to confirm the way the options works now when sending in new invoicing - This is triggered by previous behaviour.

    So, when you send using new invoicing, the selection for 'Attach PDF' is driven by the last invoice you sent. If the last selection was unticked the next invoice you send will automatically be unticked, and vice versa.

    What's worth noting is that this is a browser based setting. For example if you change computers or browsers your setting will revert to default where both options are unticked. As you'll see from my recent update on this similar idea this is something we may explore further down the line but we don't have any immediate changed planned for.

    We also appreciate your feedback relating to where a customer's taken when clicking Review and pay. Our team have done a lot of research…

  4. Hi,

    Can I please request that on all customer statements there is a running balance on the side, so that it's easy to add up?

    60 votes

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    19 comments  ·  Invoicing  ·  Admin →
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    HI team, appreciate not directly within the Customer statement at present and being open we don't have immediate change planned for adding this to the customer statement. However, for the time being you could look to run the Customer Invoice Activity report which has a few more options for the columns and detail shown. 

    Once you've set up as you like you could save as Custom to make this readily available in your org and export to share externally with a customer/client. 

  5. Sending a activity statement or outstanding statement from the mobile app

    60 votes

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    23 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks for your feedback on sending statements from the mobile app. We appreciate you sharing how important this is for managing your business on the go.

    The product team have reviewed this idea and we're updating the status to Accepted, which means it's an idea they would like to explore, but it isn't currently on the roadmap. We'll keep you updated as things progress.


  6. Now that Stripe offers Afterpay, it would be helpful to add Afterpay to Xero's native Stripe integration.

    https://stripe.com/en-nz/payments/afterpay-clearpay

    60 votes

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    Hi team, apologies it's taken some time for us to round back here. While work was started on supporting Afterpay things have changed in this space and we no longer have direct plans for developing supporting Afterpay as a Buy Now Pay Later payment method.

    Right now, for US, CA, UK and NZ there is the ability to offer Klarna as a BNPL method through Stripe which you can find out more about setting up in Xero Central.

    If plans change in the future and this gets picked back up I'll be sure to come back with another update for you here.

  7. added documents to a repeating sales invoice template, copy into the repeating invoice

    60 votes

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    21 comments  ·  Invoicing  ·  Admin →
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  8. We would like to indicate a specific percentage of retention money held by our client on our sales invoices to them. This retention is then payable to us after a specific amount of months.

    We also need a way to keep track of the total amount of retention held by a client

    59 votes

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    19 comments  ·  Invoicing  ·  Admin →
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    Hi community, in lieu of having a direct feature for this I wanted to highlight the option shared earlier on in this thread (Thanks Peter!) for those it may help.

    As mentioned, currently you could enter a separate line on the invoice, with a negative amount for the retention value, and code this to a 'customer retentions' account in the Balance Sheet. You could also add a comment in the Description field, indicating the cumulative retention value.

    The Account Transactions Report can then be used to manage the values being carried forward. 

    Being open, this isn't something we have planned for development at this time, however we'll continue to gather the interest here, and if there's any changes we'll let you know. 

  9. We have multiple stripe accounts that we need to connect. It would be great to be able to add more than one strip payment processor that connects to two separate stripe IDs.

    58 votes

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    Hi everyone, thanks for your interest and feedback on this idea.

    While we understand this capability was previously available, we want to be transparent that there are no plans in the near term to support connecting multiple Stripe accounts to a single Xero organisation.

    If anything changes in future, we’ll be sure to share an update here.

  10. Hi Community, we need to have the option to add a new line between the invoice instead to go to the bottom part of the invoice to create it, and then moving it where we need it, many times I need to add a line in a large invoice but to make it, I need to go down to the bottom part, add a blank new line and move it where I need. If we can just make right-click and add a new blank line where we need it, it will be easy to create or amend an invoice.

    57 votes

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    34 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks for sharing your feedback on this idea.

    We understand how being able to insert a new line exactly where you need it in a long invoice would make editing much quicker and easier, especially when you’re updating existing line items.

    We’ve reviewed your suggestion and moved it to Gaining Support, so other members of the community can vote and add comments to share how this change would improve their invoicing workflow.

    Please keep adding your use cases and examples — this helps our product team better understand the impact and where this could make the biggest difference.

    We’ll continue to monitor the feedback here and share any updates as we have them

  11. To get the ability to unvoid Invoices

    Purpose: Because creating a new invoice will generate a new invoice number, and if user can unvoid it, they can still get the same invoice number.

    57 votes

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     ·  15 comments  ·  Invoicing  ·  Admin →
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  12. Ability to pause repeating invoices and resume it.

    Purpose: Users’ don’t need to delete the repeating invoice and re-create it again.

    56 votes

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     ·  17 comments  ·  Invoicing  ·  Admin →
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  13. As a charity funded entirely by donation we receive the majority of funds via online bank receipts. Because the bank receipt is standard, I currently manually create a receipt for our donors in word which I can attach to the bank receipt transaction and email to the donor. This is very time-consuming and I think it would be a very easy fix to allow customisation as with invoices

    55 votes

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     ·  23 comments  ·  Invoicing  ·  Admin →
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  14. Send multiple invoices together on one email to the same customer with one 'pay now' button (e.g. for Stripe payment) rather than sending multiple emails which seem like spam to clients !

    55 votes

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    25 comments  ·  Invoicing  ·  Admin →
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    Hi team, we'd like to provide an update here as there is work underway that will help met the requests here.

    Right now, our team are developing a feature that helps you get paid without you needing to step in.

    Once released you'll be able to turn this on for preferred contacts. JAX will monitor and build a personalised plan to chase customers at the right moment. This means some customers will receive a consolidated statement as asked here, meaning they aren't receiving multiple emails at once.

    Sign up and register your interest now 🙂 I'll come back to share as this feature goes live.

  15. Retain the This Make manual tax adjustments from the invoice subtotal in New Invoicing. This is a feature that I use as I have to import sales figures from an external program and the VAT figure is different by a small amount But I don't want to have to alter each line on the invoice.

    54 votes

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    14 comments  ·  Invoicing  ·  Admin →
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    Can see what you're meaning here, John. I've made a slight adjustment to the title of your idea that I think might help others identify with. We'll start to feel the interest out here and let you know if there's any change planned.

  16. The "Planned Dates" feature in Bills to Pay works extremely well. Key element is that you can bulk update dates as required from a multiple selection.

    The "Expected Date" feature has the same potential but also needs to be able to update invoice "Expected Dates" in bulk.

    Invoices cannot be updated in bulk from Short Term Cashflow if a part-payment has been made against that invoice. Also, you can't update invoices Expected dates if they are not due yet.

    54 votes

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    23 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, we're continuing to keep an eye on the interest this idea's received however at this time want to be upfront that bulk update of Expected dates for invoices isn't on the roadmap.

    Just to highlight for those that have more recently joined in here - You can currently bulk add expected dates to invoices within Short-term cash flows, however as noted here you can't add dates to invoices or bills that are partially paid, have credit notes applied or are dated within a locked period.

    We'll continue to track the interest for this idea and share if there's any change planned.

  17. Ability to remove PDF attachment when emailing quotes from Xero.

    Purpose: To make the receiver of the quote click the link instead, so users’ will know that the quotes have been opened. Because if they choose to open the PDF attachment, users’ will not know whether quotes have been opened or not.

    54 votes

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    29 comments  ·  Quoting  ·  Admin →
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    Hi community, we recognise our customers find the option of whether to include a PDF when sending invoices today useful and thank you for you feedback on why you'd also like to see this reflected in Quotes. Our team are considering this for a future opportunity in Quotes and I want to assure you they are well aware of the idea for this here. However, we want to be upfront that we don't have any direct work planned for this right now. We will be sure to share any updates or progress when it comes, with you all here. 

  18. Recently found out that draft invoices are assigned a number once created, even if they are eventually not approved and deleted.
    For accounting reasons in Spain, the numbering on all invoices presented has to be consecutive and the fact that draft invoices are assigned a number from the same sequence causes a problem. So basically if a draft invoice ends up being deleted, then when presenting the invoice list to the tax authorities, there is a number missing, which could cause a problem.
    My suggestion would be that the sequence number is not assigned until the invoice has been approved…

    53 votes

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     ·  26 comments  ·  Invoicing  ·  Admin →
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  19. automatically generate invoices on quote acceptance and then autosend it.

    53 votes

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    18 comments  ·  Quoting  ·  Admin →
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    Hi community, excited to share an update as our product team look to develop and enhance our quotes experience in Xero.

    They'd like to solve for the needs in this idea, and as part of their discovery would love to engage some users here for early access - You'll get to try it out, share feedback directly with product, and help shape this new quotes feature.

    We're looking for roughly 15 users that'll make use and be willing to give insights back to the team on their workflows and impressions of the new experience. If this sounds like something you'd like to be involved in please take a few moments to fill in our form here. ✍️

    I'll be back to share where this works leads and next steps around this idea. 😊

  20. Allow users to enable additional, custom reference fields.

    Please add the ability to enable additional, custom reference fields on sales invoices via the 'Edit Branding Theme' screen, to support business in the motor industry.

    These fields would allow invoice issuers to record vehicle specific details such as:
    - Make / Model
    - Registration
    - Colour or Mileage

    Currently Xero invoice only support a single entry reference field, and so users at present must rely on line descriptions or notes, which are inconsistent, unclear for customers, and increase queries and disputes. Competing software such as Quickbooks already support these additional invoice…

    52 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Hi Susan, thanks for raising this here. Appreciate that there are certain fields which are required to process motor trade invoices. At the moment, the DOCX branding theme can be customised to show a few fields. However, we understand the need for custom fields so we'll open this idea up for the community to add their support.

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