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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. You can only allocate payment on accounts to a customer ledger on Xero by clicking 'Overpayment' which is very long winded. Please can this be simplified to select the customer and then allocate straight as a 'payment on account' and then this can be allocated to the invoice once this is uploaded.

    In addition, if there is money out that gets contra'd against money received from a client, there is no way of coding this to the customer ledger.

    50 votes

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     ·  10 comments  ·  Invoicing  ·  Admin →
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  2. Hi
    Would love to see the autosave available for Quotes. Often my clients are distracted whilst creating Quotes and when they've navigated to another section (rather than opening a new Xero tab), the Quote disappears!
    For one of my clients, his quoting is very detailed and this process takes valuable time which he'd rather not have to repeat if the Quote is no longer there.
    Invoices are autosaved of course, once a Contact is entered, so I would assume that the same principle could easily be applied to Quotes....
    Thanks!

    50 votes

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    32 comments  ·  Quoting  ·  Admin →
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    Hi team, while we understand the desire for auto-save in quotes here, we want to be open that we don't have plans for changing the current save behaviour for quotes for the time being. While seemingly simple there is a fine balance in creating a save experience that'll suit majority of users. As some may have seen with new invoicing that has auto-save implemented, we've received wide ranging response for this feature, and there is more work needed to fine tune.

    To confirm the current experience, when creating quotes in Xero you'll want to select the Save button before navigating elsewhere in your org, or leaving the page to ensure the contents of your quote is saved.

    If there are any intentions of changing how save works in quotes, we will surely let you know on the idea here. Thanks

  3. Hi,

    Can I please request that on all customer statements there is a running balance on the side, so that it's easy to add up?

    49 votes

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    14 comments  ·  Invoicing  ·  Admin →
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    HI team, appreciate not directly within the Customer statement at present and being open we don't have immediate change planned for adding this to the customer statement. However, for the time being you could look to run the Customer Invoice Activity report which has a few more options for the columns and detail shown. 

    Once you've set up as you like you could save as Custom to make this readily available in your org and export to share externally with a customer/client. 

  4. Send multiple invoices together on one email to the same customer with one 'pay now' button (e.g. for Stripe payment) rather than sending multiple emails which seem like spam to clients !

    49 votes

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    21 comments  ·  Invoicing  ·  Admin →
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    Hi community, there isn't currently the ability to select and choose which invoices you'd like to bundle and send together. However, we recently released the ability to include an online statement link when sending Outstanding statements to your customer which may solve for some of the needs here.

    If you've set up Stripe as a payment service the customer can select and choose which invoices to pay from the online statement - Find out more in Xero Central.

  5. Be able to use CIS nominal codes on quotes so CIS is displayed

    49 votes

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    26 comments  ·  Quoting  ·  Admin →
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    Hi community, there was a brief window in which users were able to unintentionally code line items to CIS codes. However, there is more complexity in calculations for CIS and work that's needed to reflect this appropriately.


    Thanks for starting an idea in this, we'll begin to track the appetite as a possibility for future work.

  6. We have multiple stripe accounts that we need to connect. It would be great to be able to add more than one strip payment processor that connects to two separate stripe IDs.

    48 votes

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  7. We would like to indicate a specific percentage of retention money held by our client on our sales invoices to them. This retention is then payable to us after a specific amount of months.

    We also need a way to keep track of the total amount of retention held by a client

    48 votes

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    17 comments  ·  Invoicing  ·  Admin →
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    Hi community, in lieu of having a direct feature for this I wanted to highlight the option shared earlier on in this thread (Thanks Peter!) for those it may help.

    As mentioned, currently you could enter a separate line on the invoice, with a negative amount for the retention value, and code this to a 'customer retentions' account in the Balance Sheet. You could also add a comment in the Description field, indicating the cumulative retention value.

    The Account Transactions Report can then be used to manage the values being carried forward. 

    Being open, this isn't something we have planned for development at this time, however we'll continue to gather the interest here, and if there's any changes we'll let you know. 

  8. I would like to be link an email template to an Invoice Theme.
    I have two slightly different email templates that I want to be able to use for sending invoices depending on which invoice theme I am using.

    48 votes

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     ·  18 comments  ·  Invoicing  ·  Admin →
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  9. Ability to pause repeating invoices and resume it.

    Purpose: Users’ don’t need to delete the repeating invoice and re-create it again.

    48 votes

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     ·  17 comments  ·  Invoicing  ·  Admin →
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  10. Display the Credit Note/s applied to an invoice and payments made by date on a PDF document. Why is it that we can view these in the system but we cannot see this when printing invoices.
    It would be so helpful to have this for clients to view exactly what they have paid and exactly what credit notes have been applied to an invoice.

    If it is already on the systems for us to see, is it that hard to reflect this on the printed /emailed versions of invoices?

    please address this Xero!

    46 votes

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    4 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing this idea about showing on invoices, the credit note numbers that have been applied to them.

    We've reviewed this idea, and now it's up to the community to get behind and support it.

    You might like to share a link to this idea with any colleagues that this could benefit, so they can add their votes and comments too!

  11. The "Planned Dates" feature in Bills to Pay works extremely well. Key element is that you can bulk update dates as required from a multiple selection.

    The "Expected Date" feature has the same potential but also needs to be able to update invoice "Expected Dates" in bulk.

    Invoices cannot be updated in bulk from Short Term Cashflow if a part-payment has been made against that invoice. Also, you can't update invoices Expected dates if they are not due yet.

    46 votes

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    20 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, we're continuing to keep an eye on the interest this idea's received however at this time want to be upfront that bulk update of Expected dates for invoices isn't on the roadmap.

    Just to highlight for those that have more recently joined in here - You can currently bulk add expected dates to invoices within Short-term cash flows, however as noted here you can't add dates to invoices or bills that are partially paid, have credit notes applied or are dated within a locked period.

    We'll continue to track the interest for this idea and share if there's any change planned.

  12. Why make credit notes so difficult to create?

    46 votes

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     ·  15 comments  ·  Invoicing  ·  Admin →
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  13. Recently found out that draft invoices are assigned a number once created, even if they are eventually not approved and deleted.
    For accounting reasons in Spain, the numbering on all invoices presented has to be consecutive and the fact that draft invoices are assigned a number from the same sequence causes a problem. So basically if a draft invoice ends up being deleted, then when presenting the invoice list to the tax authorities, there is a number missing, which could cause a problem.
    My suggestion would be that the sequence number is not assigned until the invoice has been approved…

    45 votes

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     ·  23 comments  ·  Invoicing  ·  Admin →
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  14. It would be a time saver if copies of outstanding invoices were attached when emailing customer statements

    45 votes

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    6 comments  ·  Invoicing  ·  Admin →
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    HI team, while it's not possible to include links to all outstanding invoices when sending a statement I did want to make sure you're aware of the option to include a link to Outstanding bills when emailing an invoice to customer. 

    From this link your customer will be able to see a total and the individual invoices they have outstanding to pay with you - more on this here 

  15. To get the ability to unvoid Invoices

    Purpose: Because creating a new invoice will generate a new invoice number, and if user can unvoid it, they can still get the same invoice number.

    45 votes

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     ·  12 comments  ·  Invoicing  ·  Admin →
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  16. Ability to add custom fonts for standard invoice themes.

    Purpose: To have a better branding for users’ business.

    45 votes

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     ·  7 comments  ·  Invoicing  ·  Admin →
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  17. It would be really useful to have a way of typing the date without having to use a / in between the numbers, like you could on classic invoicing

    e.g. 20012024 used to convert automatically to 20th January 2024 on classic invoicing

    44 votes

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    7 comments  ·  Invoicing  ·  Admin →
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    Thanks for your interest in this idea, everyone. We understand there are different ways our customers find useful when entering dates for invoices in Xero.

    Based on feedback our team are looking at improvements to the date pickers in new invoicing. While I can't confirm exactly what these will entail atm, we'll shift the idea to working on it and I'll be back to confirm when we have more of the detail.

  18. added documents to a repeating sales invoice template, copy into the repeating invoice

    44 votes

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    17 comments  ·  Invoicing  ·  Admin →
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  19. Functionality to export ABA files for invoices owing, i.e. direct debits

    43 votes

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  20. To receive a notification when customer has opened or read quote or invoice. That way you know they have been received and there is less emphasis on following up.

    43 votes

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     ·  20 comments  ·  Invoicing  ·  Admin →
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