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Hi Xero team

Can we please have an update as to the expected implementation of this feature. Our clients are asking us for advice on when this will become available and we need to be able to advise them.
I note many other software providers have advised in their recent PayDay Super setup communications that having multiple authorisers/back up authorisers is best practice.

Having at least 2 numbers for authorising Super is now really essential to complying with PayDay Super. Can this please be prioritised.

@thurgoona preschool admin, this has nothing to do with your bank account, I am a bookkeeper for a number of school P&C's and there is no authorisation required in the actual bank account as it goes through as a direct debit. The authorisation is in Xero where they only have one person and if that person is not available there is an issue, so users are asking Xero to have multiple people available to authoriise superannuation payments, one of those people would authorise.

This needs to be actioned ASAP as I have clients that just sit on their super authorisation until they become overdue, they still want to be able to do it but are too busy at times to login to Xero. This is extreamly important to ensure payday super is done on time.

@Thurgoona Preschool, unfortunately this will not help as it is not the bank account that direct debit is processed to that is the problem.

The problem is that the Xero Superannuation approval process only allows one person (with one mobile number and one email) to authorise the superannuation payment. If that individual and mobile phone is not available, the superannuation payment cannot be authorised.

Xero needs to address this as a matter of urgency by allowing multiple users the ability to authorise superannuation payments.

In the meantime we are thinking of opening a new bank account with one signatory to bypass this problem until a solution is created by Xero, is that what other businesses are doing as well?

This needs to be actioned NOW to allow compliance with the new super changes and implemented before the 30th June 2026

This is an absolute must have with the new super changes coming. This needs to be up and running before the 30th June 2026!

This is an urgent issue and must be fixed prior to 1 July 2026

Couldnt agree more. We have multiple pay runs across multiple entities we manage - need more than one to cover sickness and annual leave.

100% agreed with all comments visible on the first page of this thread. A huge gap for Xero and a serious flaw with PayDay super for the ATO. What happens in the case of emergency when the payroll officer may simply be unavailable due to illness or injury?

This is a critical update Xero that you need to move up the chain of priority. Put all your pointless "AI" tasks to the side and provide us with actual workable solutions to the shortcomings of your system in line with legislation changes.

We had this issue last week. The authorised person was away sick and our team couldn't process the super payment as it needed to be processed under the authorised person's login. We are lucky we are still in May and not July, but this is not workable in its current format.

What happens when the Super Authoriser is on leave. or not rostered, as the "right to disconnect" is a legal provision introduced in Australia that allows employees to ignore work-related communications outside of their scheduled work hours. This law aims to establish clear boundaries between work and personal life.

This issue needs to be amended as a matter of urgency - not later in the year.

Hi everyone, I notice that Xero is hosting a webinar this Thursday for a "fireside chat" with the ATO's Deputy Commissioner Payday Super Program. You can submit questions ahead of time. This could be a great opportunity to put some more pressure on Xero to address this issue - I encourage everyone following this post to attend the webinar and submit your question/s.

https://learning.central.xero.com/student/path/5028/activity/6989

We must be able to have more than one authoriser for Super payments with the changes coming, this needs to be in place by 30 June and is surprising it is not part of the changes already being made.

When PayDay super kicks in, when the authoriser is away we will need the ability to have more than one authoriser? Can option be set up to coincide with payday super starting?

Need to be able to have more than one Authoriser especially with new laws coming July 1st.

What happens when the Super Authoriser is on leave. or not rostered, as the "right to disconnect" is a legal provision introduced in Australia that allows employees to ignore work-related communications outside of their scheduled work hours. This law aims to establish clear boundaries between work and personal life.

This issue needs to be amended as a matter of urgency - not later in the year.

This needs to be addressed urgently. Currently as things are it was difficult to manage with just one approver but now with the shorter timeframes around pay day super this is critical. I do not believe a date of later this year is commitment enough, we need to know this will be in place prior to June 30.

This is an urgent update for all of us Bookkeepers that are serving many many clients with both employees and contractors and the looming PayDay Super changes - the current single authoriser is just not feasible.