Dashboard - Ability to control what messages and adverts appear
The Dashboard has been used as an advertising medium lately as well as a messaging medium informing users about Xero's latest acquisition or some new feature they want users to know about.
The dashboard is a useful feature but distractions on the dashboard kill my productivity. Also, Xero have existing ways to communicate with users (email, xero messages/notifications, community forum, Xero blog etc etc) - they should leave the Dashboard for business use.
They should also leave support messages for business support use only - have a look next time you contact support - they avoid answering the question but manage to spend many words telling you how good the feature is for you, the feature you are complaining about.
After all, users pay Xero for this product, we shouldn't have to put up with Xero's marketing messages thrust onto our screens when we are working. I doubt Xero staff have to deal with such interruptions, so why should we?
And today, I now have 2 places on my dashboard that display messages from Xero, only one of which I can remove. This is my workspace that I paid for - don't break it by put things on there that I don't want. There's a banner across the top (not removable) and what appeared to be a chat window on the bottom right (that I managed to remove before getting a screenshot).
Who else wants retain some suggestion of control over their system that they paid for so that they can get their work done?
Thanks for your feedback about this.
The community can now get behind and support this idea.
Along with votes, other members can now comment to share their thoughts.
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Paul Hayes
commented
Is this a big bully American corporation pushing it's customers around? This is not Greenland!
Your customers are your bread and butter, treat them with respect and they will honour you with continued patriotism. NO ADVERTISEMENT -
Henry Amos
commented
Very poor of xero to put it up, and worse not being able to remove it from the dashboard. First BIG negative for this software.
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Paul Hayes
commented
I wonder if MYOB has this problem??
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Martin Turner
commented
This dashboard marketing assumes the person seeing it is the decision-maker and payer, but in many businesses the daily user isn’t the one approving spend. I’m using Xero to do my job, not to evaluate upgrades or be sold to, and the messages are mostly irrelevant to my role.
Honestly, it reads like a lazy feature-adoption approach from the marketing team: spray generic prompts at every user because it’s easy, not because it’s effective. It’s not 1:1 targeted, it’s not role-aware, and it turns a paid workspace into an ad surface. If Xero wants adoption, do the hard work: target account owners/admins via the right channels (or make it opt-in), and give organisations a setting to disable promotional content for non-admin users.
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Paul Hayes
commented
I suffer from ADHD and am easily distracted by pop ups and advertising.
I use adblockers and unsubscribe from most things. A work space is a workspace and leave it as that. -
Martin Turner
commented
As a paying Xero customer, I rely on the dashboard as a workspace to get work done quickly. Promotional banners, acquisition announcements, and “feature” messages interrupt that flow and genuinely reduce productivity, especially when they’re not fully dismissible.
Please add a simple control to hide all marketing/promotional content on the dashboard (and keep only essential business/support alerts). Xero already has plenty of channels for product news (email, notifications, blog, community), so the dashboard should stay focused on running the business. If we’re paying for the product, we should be able to choose what appears in our workspace.
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Fiona Davidson
commented
Yet another advertisement pop up today....
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Stephanie Jackson
commented
Yes! So frustrating having that bill payment pop up when i go to purchases that means i cant do anything until i click elsewhere. Apparently it it will go away if i click in the link but this is time consuming doing a payment run across a large group. Plus i did this, then it started doing it again
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Fiona Davidson
commented
Auto reconcile tour is appearing once a day when I first go to reconcile screen.
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Mark Seattle
commented
It is very annoying to always have to X out the "88% of customers pay faster with credit cards". I have my own custom invoicing system that generates the CSVs for Xero invoices from my calendar AND a credit card processor where I upload the sheet my sytsem generates for payments and the money is in the bank the next business day. Then I only have to chase bad cards.
I couldn't agree more with Martijn about actively fighting ads in paid software. Next will be "Pay more and see no ads". There should be a link somewhere at the bottom of every page that we can click if we want that has updates.
If anyone is interested in my system please reach out at seattle@fusionmath.com
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Fiona Davidson
commented
Pop-Ups, Banners, Advertising - oh my....
Seriously this is a whole lot of visual noise that we don't need. Its scattered though your program forcing me to address it and close it constantly.
We have to have a options to turn these things off - there are already so many extra clicks and movements with the deplorable "updates" and we are now forced to either deal with this visual noise and clutter or take longer still with extra clicks to dismiss these all because of what...
Greed?
For the sake of change?
Its certainly not improvement because I am yet to see anything released in the last 2 years that has made my job easier... -
Martijn Verhoeven
commented
I am so in favour of this, it is painfull.
Not to say that I throughougly detest having to actively fight advertising in software we pay for. This technofeudalism behaviour has initiated a search for alternatives to Xero.
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Mandy Stewart
commented
I heavily support this idea. I like seeing suggestions for these ideas when they're new and if they're relevant to any of the organisations I manage I would happily agree/proceed with them. There HAS to be an option to turn these banners off. Even if there is a section that lets you turn them off/on permanently.
The fact that they reappear ALL the time in every organisation I have and every log in... is beyond frustrating and distracting.
ALL the organisations I manage do not and will not accept online payments, its an irrelevant function. PLEASE PLEASE do something about this.
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Penelope Gibbins
commented
Having raised a support case on this issue I was directed to this page. Like many organisations we will never take online or credit card payments due to our client base and whilst I appreciate the original message to suggest the function is available once read the message should not return.
Please stop advertising products on the dashboard and leave us to do our work.
Since posting this I now have a full screen pop-up in the Repeating invoices page which must be closed before any action can be taken which goes beyond the annoying banner issue.
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Craig Howard
commented
Upvoting this please in addition to raising a support case. For me, it's the banner advert to setup card payments which appears ON EVERY INVOICE The Dismiss option only applies to an individual invoice & the blue Add Online Payments button is very close to the blue Approve button which has been there for years.
As an enterprise B2B company, we will never be able to take card payments (and never have) so these are not only a distraction (and advert) but also affect productivity due to the positioning of very similar blue styled buttons.
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Constance Redgrave
commented
Its really distracting and stressful having pop ups and flashing bits. I am doing a difficult job and you are meant to be a tool, not an annoyance. Its also eating up my desk space and time trying to figure out how to turn them off one at a time - IF I CAN. Some don't even turn off. This is not a shopping experience. Its a workspace. Could you treat it like one please?
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Markku Wilson
commented
Get rid of the Stripe banner advert and the Access Analytics message!
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Martin Turner
commented
This is fundamental to the use of a software tool for business - make it functional. This is not a marketing platform - especially when a subscription fee has already been paid.
If marketing messages are not removed, I'll be removing my subscription.
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Claire Jones
commented
I agree that the dashboard should be kept for business use only and Xero should not use this space for marketing. To have a marketing banner which cannot be removed is a ridiculous distraction and waste of space. I do not want to be continually sold to whilst I am trying to work.
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Chris Rickard
commented
Please can we have the ability to turn this ALL off? It's really irritating when running multiple screens (which I do a lot) - either that or can it be moved somewhere less intrusive?