966 results found
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Xero Support: Include organisation name in Case notification emails.
Add Client Name within case email confirmations to assist with identification, currently we receive emails into a shared email address where anyone in our xero team could have raised a case for any client, the email we receive does not have the client name for quick identification so could this information please be added into the email text?
1 voteThanks for sharing this. I can see how including the client or organisation name in support email notifications would be helpful.
This isn't something we are currently working on, but we'll share it with the community to gauge interest. Be sure to share your idea with any colleagues who could benefit so they can add their vote!
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Jobs | Collaboration Manager - Option to include or exclude completed jobs/quotes from the displayed list and search results
Under Collaboration Manager, please add the option to include or exclude completed jobs/quotes from the displayed list and search results.
This functionality should allow users to easily filter between active and completed items, as well as allocate unallocated jobs/quotes to either open or closed jobs.
This will improve operational efficiency by eliminating the need to first reopen a completed job merely to allocate an item and then close the job again afterwards.
1 voteThanks for sharing your idea, Louis.
We're beginning to get a sense of the wider interest for this here. Make sure you share your idea with any colleagues that this could benefit so they can add their vote, too.
We'll share if there are any updates.
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Clients - Move business structure field to the top of the form layout when entering new clients
In the new Xero Practice HQ, it is very annoying when adding in a new client who is an individual. You need to scroll all the way down to business structure to select business structure, change it to individual, and then go back to the top to add in date of birth and gender. Makes the process of entering a new client in much more tedious than it needs to be.
1 voteHi Louis, thanks for raising this idea. We can see how moving the business structure field to the top of the new client setup form could best suit certain workflow.
The idea is to move the business structure selection earlier in the form, as this choice influences the information needed later in the setup process.
We'll continue tracking engagement and support from the community here.
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Xero - Ability to have a vehicle Log Book to automatically proportion vehicle expenses
To have the ability to record odometer readings, start, finish & business/private use.
Then automatically apportion the business use component against vehicle expenses.For instance the Australian rules require 12 weeks minimum of logbook entries. More entries = more accuracy.
This could also be a great feature to 'sell' XERO to new customers.
1 voteThanks for sharing your idea, and letting us know the changes that matter most for you Duncan. At the moment , the best option is to look for a connected app that allows you to achieve this. You can check out our Xero App Store. If you need further assistance, we'd recommend raising a case with our support team as well. We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
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Xero Tax UK - management expenses support
Xero Tax no longer supports management expenses (eg for investment companies), which are a common requirement. This used to work fine. The workaround recommended by Xero Support is to incorrectly include management expenses as operating / trading expenses, then make them disallowable and include them separately as a management expense. This mess is all visible on the CT600 and needs fixing.
1 voteThanks for raising this idea with us, and for clearly explaining the impact it has on your workflow. 🙂
We understand the need for Xero Tax to better support management expenses for investment companies, especially where the current workaround creates confusing or incorrect presentation on the CT600.
We’ve moved this idea to Gaining Support so we can track interest from the community and help our product team better understand the value of improving this area.
If others are affected by this as well, it would be helpful to hear more examples of how this impacts your filings and any risks or extra work it creates for your practice.
If there are any updates or plans made around this, we’ll share them here.
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Implement Tap to Pay in Singapore
Xero should implement apple tap to pay to organisations in Singapore
1 voteThanks for sharing your idea Ming, we've reviewed your idea and have moved this to Gaining Support. Now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
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XPM - Copy client phone number instead of link address
Please remove the tel: prefix when phone numbers are copied from XPM to be pasted elsewhere. Currently they are formatted to have a "tel:" prefix which is part of the hyperlink format that makes phone numbers clickable, however this creates extra work when one needs to copy and paste the number because after pasting we have to edit it and remove the "tel:" prefix.
As an admin function we often need to copy and paste the number and would like the "tel:" prefix removed please.
FYI the email field had a "copy to:" prefix but that has since been removed…
1 voteThanks for taking the time to share this feedback with us.
We understand how frustrating it is to have to remove the tel: prefix each time you want to copy a phone number. Being able to copy just the phone number as well as copy the full link directly from the client record would be a helpful improvement and would make this workflow much smoother.
We’ve moved this idea to Gaining Support so we can better understand how many customers this would help and the impact it’s having on day-to-day use.
Thanks again for raising it and sharing how this would improve your experience.
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AU Tax - Ability to schedule client tax return emails to be sent for signing
Can XPM/Xero tax add a scheduled send feature? So that we can schedule tax returns/BAS returns to be sent at a set time and day to the client for signing? Content snare, Outlook etc all have these features and its very much missing from XPM.
1 voteHi Jackie, thanks for bringing this idea forward.
We understand you’re looking for an option to schedule tax return emails for signing, so client communications can be sent at a time that works best for your practice and clients.
Having more control over when signature requests are delivered could help practices manage busy tax periods more efficiently.
We’ll continue to track feedback and interest from the community for this idea. Please keep sharing your workflows and use cases here.
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XPM - Bulk Allocate Categories in Job Manager
XPM - It would be great to be able to bulk allocate categories under Job Manager
1 voteHey Theresa, thanks for raising this Idea with us. ✨ We have now moved this to Gaining Support!
We appreciate the time and effort it takes in raising an Idea and now all we need is for your colleagues and friends to vote and comment on the Idea so our Product team can see which ideas are gaining traction.
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UK tax - Ability to split debtors due for longer than 12 months
Xero Tax currently doesn't have the functionality to separately display non-current assets and current assets as distinct sections on the face of the balance sheet. The software is presenting all debtors (including the deferred tax asset) under the current assets section, with the split between current and non-current amounts shown only in the notes.
Whilst FRS 102:4.4A states that in most cases it's sufficient to disclose amounts due after more than one year in the notes, in our recent case we identified that we had a material item that requires separate disclosure on the face of the balance sheet to…
1 voteThanks for raising with us here, Nyima.
Appreciate the need you've shared on being able to show a material item separately on the face of the balance sheet.
It'd be good for us to get a better capture the impact this has for other practices here. For yourself and others coming across the idea, it would be great to hear further examples of any compliance or presentation needs you have in this feature, particularly where material items need separate face-of-balance-sheet disclosure rather than note-only disclosure. If there's any plans made around this we will share here.
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Xero Ask - a universal login link for ask queries
If my client is tech challenged and cannot figure out how to follow a signature request link from your emails, I send them the link to https://portal.xero.com/ and they can usually manage it from there. This appears to work for document packs too.
Can we please have a similar universal login link for ask queries?
1 voteHi Kerrie, thanks for sharing your idea, and letting us know the changes that matter most for you.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too! Cheers
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Keyboard Shortcuts - Restore the ability to open new tab with CTRL + click.
Please restore the ability to open XPM search results in a new tab using Ctrl + click.
I regularly use the search button in the top right of XPM to look up client names. While right-clicking still allows links to be opened in a new tab, Ctrl + click no longer works.
Ctrl + click is a much faster and more natural workflow, especially when moving through multiple clients, so losing this functionality has reduced efficiency. It would be great to have this reinstated.
1 voteThanks for taking the time to share this feedback with us 💡 We understand how important quick navigation is when you're working through multiple clients in XPM, and can see why losing Ctrl + click would interrupt a workflow that previously felt faster and more natural.
Even though right-clicking still provides a way to open links in a new tab, we appreciate that this adds extra steps and slows things down when you're moving between client records regularly. Small changes like this can have a real impact when they're part of an action you rely on throughout the day.
We've moved your idea to Gaining Support so we can continue tracking interest and better understand how many practices are affected by this change. Thanks again for taking the time to explain the impact so clearly — feedback like this helps give our team better context around the workflows that matter…
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AU Tax - CGT Event Summary Report
Competitor software provides a summary of the CGT events from a tax return in a 'line-per-transaction' view that's easy for clients to view and understand. This is lacking since switching to Xero Tax.
1 voteHi Alex , we appreciate your feedback on how a dedicated CGT Event Summary report could make it easier to review and reconcile complex capital gains activity during tax prep.
Having a single report to view CGT events and supporting calculations could help reduce the need to work across multiple schedules and asset records. We’ve moved this idea to Gaining Support so we can track interest and share the feedback with our product teams.
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XPM - Return Type IR4J for Reporting
Including IR4J as a Return Type in report builder - Reposting
when we have a report that we would want to specify the type of return e.g. ir3, ir4 there does not seem to be the IR4J specifically for when we file a IR4J on its own for members apart of a consolidated group and only require to file their own imputation return.
It would be great if this could be included as this helps when reporting our internal filing stats.
1 voteThanks for raising this and outlining how a standalone IR4J return type in reporting would help you track filing activity across your group companies.
We’re updating the idea status to Gaining support ✨, so others can add their votes and share how this would fit into their own workflows. Right now there aren’t any confirmed plans to introduce this change in Xero Tax, but your feedback – along with future votes and comments – will be really important input when we’re reviewing and prioritising improvements in this area.
We appreciate you taking the time to raise this with us.
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Company Accounts (UK) | Final Review Process
When using the new Xero Beta FRS102 IA module based in Xero blue, You can lock the accounts to be sent for signature. But this is not reflected in the Xero Company accounts and tax module on Xero HQ, where the lists of what has and hasn't been done for workflow is kept. It seems to continue to show in progress in the status bar as well. This is important for maintaining Audit trails of who does the review and when things can be sent out.
The final review on the CT600 is still there.1 voteThank you for raising the idea Francisca. We are still exploring the idea of introducing a review process directly within Company Accounts. However, we do plan to display much more about which team member has performed certain actions and when though to create a more visible audit trail throughout the product.
We have moved this Idea to Gaining Support so others can vote and comment and we can gauge the community interest.
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AU Tax - Add a direct hyperlink to the client profile from the Tax Manager view
I love the new Tax Manager screen in XPM - with Ready to Start. It would be handy if we could click on the Client name to go to their record.
1 voteHi Mary, thanks for sharing this idea. We understand that having quick access to client details while working in Tax Manager would help make workflows smoother.
For now, opening the practice client list in a separate tab can help with switching between views. We’ve moved this to Gaining Support so we can track interest and help our product teams understand the value of improving navigation between these areas.
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Xero Tax (UK) | CT600 - Land remediation tax credit
Make it possible to claim Land Remediation relief against profits. Should be a simple box addition to the existing form layout. Similar to how R&D currently is where you can claim against profits but not claim the credit when in a loss position.
Top marks for if you can set-up both1 voteThis idea has now moved into gaining support 📌. At the moment, the current method is still to handle this manually while direct support is being worked on.
Thank you for raising this idea with us. We really appreciate the input, as it helps us better understand where changes may be needed and where future improvements could have the most impact. Feedback like this is valuable in helping inform meaningful product changes over time.
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AU Tax - Add automated assessment tracking and status flags for Trust returns
I have a number of Trust clients where we expect an assessment. The ATO takes a LONG time to issue these, so I think it would be good to have a similar Notice of Assessment flag like we do for individuals, so we can see which are still outstanding.
Not all trusts have assessments but we should be able to trigger this by the question on the front page of the return about whether the trustee has tax payable.1 voteHi Vicki, we understand how having assessment tracking for Trust returns, similar to NOA tracking for Individual returns, could help monitor outstanding assessments.
We appreciate the suggestion to use existing return indicators, like trustee tax payable, to help surface tracking statuses automatically.
We’ll continue to track the interest and feedback shared here.
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Client list - Add Practice Admin access as a column
We manage user access centrally across thousands of clients and hundreds of users, and Managing Staff Access in Xero HQ and in Staff settings is very messy, particularly when Client Names and Xero Organisation names differ.
Xero HQ only searches over the client name and legal name, so if the Xero Org name is different, we can't find it, and causes confusion and time wasting, particularly when trying to edit staff access.
Staff permissions screens only shows the client name (often truncated) which adds to the issue, so trying to provide a staff member access to multiple Xero Orgs is…1 voteHi Franca, appreciate your feedback here and wanted to share a little more information as we untie your needs.
Within the new Client experience it's possible to search the following fields from the Client list
- Client name
- Organisation name
- Legal name
- Business number
- ABN (AU)
- TFN (AU)
- IRD number (NZ)
- Physical address
- Phone number
However, as you noted it's not possible to view staff permissions from this view. I've slightly updated the title of your idea to reflect this.
Being open we don't have plans for adding the level of practice admin access to the client list however we'll continue to track and share if any plans are made with you here.
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XPM - Allow staff to import job costs in XPM without admin access
Currently only administration level can import disbursements and such things. To give a staff member access would mean they also receive access to staff details and such things. Disbursements, especially bulk disbursements, is a task that is not and should not be done by upper management, to limiting access to them is problematic.
1 voteThanks for raising this with us Hannah! We have moved this Gaining Support and now it's up to you to share this with friends and colleagues so they can vote and comment on it. This is something Product is looking at so the more votes and comments the better they can assess the interest.
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