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@Eunice to be honest, if you're remotely happy with ZOHO, I'd just be moving there, Xero do not listen to customer requests, regardless of how many people may want a feature.
I am a director on 6 companies. 3 of which are on Xero and we are currently looking at the options to move all of them away from Xero.

I am using ZOHO invoicing for my other company and XERO invoicing for my new company however i am unable to add custom field on invoice/quotation. would be really good if you can add this feature in if not might consider moving to ZOHO

For Invoicing allow for the addition of custom fields which can be used in Docx templates. Could just be "custom1", "custom2". I need to show two persons on my invoices - the customer and their contractor. Have used the Delivery Address "Country" field to achieve the result I needed but it is not ideal.

I hate quickbooks but I must say their invoicing customisation is beyond superior to Xero- such a shame that Xero aren't listening as they will be losing a lot of clients.

@Troy, I'd suggest trying Quickbooks Online. I found their invoicing much more user friendly and far more customisable than Xero. I only switched because our accountant preferred it. I now wish I hadn't....

So, we transport multiple vehicles for each customer with these being listed on a MONTHLY invoice with date, registration, vehicle make, pick up and delivery address, purchase order number per job. With Xeros current set up I have a description field to use for all of this information... not ideal but will have to work with it as our previous system Reckon Hosted did not have eInvoicing available which we need for our customers. Will make our invoices very long for us and our customers ... cant really understand why Xero is unable to implement this as it seems standard with other packages. May need to check out MYOB or something else.. very frustrating.

I'll comment on Xero's response:

Boooooooooooooooooooooooo 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

@kelly I would suggest the 'building on beautiful' is a vanity game and a complete waste of your money.
It achieves nothing practical other than upset your customers specially when it keeps turning out rubbish like the contact screen.

Its time xero worked on critical on functionality that save people time and money and make us want to stay with you.

If your database schema is so complex it cannot add some simple custom field objects you may need to look at your development team and their skill level

Going to have to adjust the way I invoice as xero doesn't offer a custom field. This is going to make my invoices not clear.

Our business moved across to Xero based on the recommendation from our accountant. Custom Fields was a feature available on our previous software. We have had to alter our process in invoicing, not just for our clients but for our own reference. Custom fields would be highly advantageous!

Hope Xero can implement custome field soon, this function is quite standard and should be available

We need this functionality as some Quickbooks clients that we want to move to Xero use this so it is giving a reason not to move. It is a standard feature on QB so Xero really needs to be able to do this.

Custom fields on invoices seems like such a simple function that should already be available in Xero.

Really disapointing response from Xero on this. Not really sure what "building on beautiful means" either..

Yes I agree with everyone else on this subject. I am spending hours upon hours trying to customise Purchase Orders. Now, only to be told that adding Fields to your template wont show on the Xero screen! What's the use then! Terrible that I have to remain using Excel for Purchase Orders

Agree 100% with Barry below. This is extremely disappointing. I wish I'd never left Quickbooks. Honestly, HOW HARD CAN IT BE to add a little bitty custom field on an invoice template? I often need to invoice Customer B care of Customer A. I could easily make this happen in Quickbooks by being able to edit the customer field in the invoice to add an extra line above my Client to add, "Attention: Mrs Smith, c/-". I don't understand why this is so **** difficult. Very very disappointing Xero. As Barry suggested, perhaps take a bit of time out from your "building on beautiful" to actually listen to your customers.

The response from Kelly is extremely disappointing. This is undoubtedly a thing which is important to hundreds of customers but perhaps something which is more important than "building on beautiful". I cannot understand why this is so difficult to be honest as in many cases; people would be looking to reference other fields which are there, or just want to add some additional information into fields which, I would hope, you would have as configurable placeholder fields in the tables of the database. If not, a schema extension should be trivial as it wouldn't require adjusting the existing fields; only adding user configurable placeholders which could then be referenced elsewhere. I'm really disappointed with this response as I thought Xero were more customer focused than this. With little functional differences introduced over the last 18 months, I don't know what else your devs could be working on which is of significantly greater importance than real world customer need.

I need separate columns for dates and references

Need to be able to put pictures of items invoice in the invoice on a line-by-line basis

We need to be able to add GL (general ledger) account names in line items for Purchase Order documents sent to suppliers.
In invoices, credit notes and qoutes there is <<ItemCode>> for defined products and services.
However, for purchase orders to service providers and/or suppliers we typically allocate the costs directly to the appropriate GL account. I know that I can already select the GL account when I generate the PO, but I would also like to display this in the PO line item, e.g. (something line) <<GLAccountName>> instead of <<ItemCode>>. Also I dont want to create Item Codes for GL expense accounts that already exist.